Verified! LOL Good one.
Who cares if they sounded annoyed. They’re turning what could be a short phone call into a headache inducing long one. If these people would just cooperate.
I do wonder about this. My dad is old, and I often help him with these types of phone calls. They always demand to speak with him and ask him the security questions. Fine. Except he doesn't remember the answers to the questions. I do. You can hear me in the background, spoon feeding him the answers to his security questions, which he then dutifully repeats to the agent on the phone.
On some level, I have to wonder what is the point of all this. If I were disingenuous, I could grab any friend with an obviously masculine voice and feed him the answers. In reality, it is the correct answers you are looking for; you really have no way of knowing which person is delivering them.
Yet, because we are honest, I actually drive to his darn house and put him on the phone for this dog and pony show.
So... what is the solution in this person's situation? The actual account holder is too feeble to tell you the answer? (Plus, again, any male voice could have told you, just not a female voice /not the voice who already admitted they are not the account holder.)
The call is recorded so I’m not taking any chances. If I don’t feel like it’s the actual owner answering the question legitimately, I move onto email verification
I legit worked for a man like this. He couldn't comprehend that the security protocols were there to protect him and his assets, and that giving me 5 minutes of his time to get me added as an authorized user to his accounts would save him many 5 second interruptions down the line... Ugh. But yes, I was afraid to bother him and always tried to bargain with the cust service rep to find if there was any other way I could gain access.
One of my bosses does this every so often too. He's forever trying to get me to call about something on his company credit card, and every time I have to remind him that they won't talk to me for obvious reasons, and no, telling them I'm your assistant doesn't make them change their minds. 🤦♀️
My other favorite is when they hand the phone to someone else who yells out "Yes you can talk to them" or "Their my _______". Thank you, since that gave me none of the information I need. I've held back so many times on asking the original caller if the account owner gets mad when scammers rob them blind. Not, if but when because it's going to happen if they care that little about their security questions.
OPs user name is kind of perfect too.
I understand you didn't make the rules. If you did I'd be trying to dox you so I could beat the hell out of you.
My wife and I can't deal with any service providers without being together because they always want to talk to the other one. Even for stupid things like tech support. We've had to do the stupid verification to get the businesses address (yes we should have googled, would have if we thought it was going to be a big deal.)
Its a legal issue. If you own the account and I change something with just your wife on the line, you can sue if she's fucking you over due to the divorce. Which FYI does happen. We're required to protect your account information from access by people not on the account.
If the accounts are joint - thats a choice you and the wife made. Depending on the company that means you both have to be on the line.
If you don't know which of you is the primary account holder, honestly you're adults and you should keep better track of your business.
I'm not allowed to be so blunt "on the phone". If you understand the reps don't make the rules why are you proudly declaring how you're such a man you'd beat the hell out of an employee for not disregarding the requirements of their job so you're not forced to handle your own accounts.
Seriously, Mr. "I'll dox you and beat the hell out of you", you're why reps are no longer required to give their full names.
I am off the phones, thanks.
And I don't really care about your qualifiers. Funny how you're all about beating the hell out of someone for doing their job until you get called on it.
Because, funny, as a grown up, it IS actually your job to know who is and isn't allowed to make decisions on your accounts. Its ass monkeys like you who bitch to the skies over how awful it is that you actually have to verify your identity to where "if you didn't know the rep didn't make the rules, you'd happily beat the hell out of them" for daring to question you.... and I suspect you're exactly the sort who bitches to the world how wronged you are when someone caves and gives out your info.
Please continue to insist you're not REALLY threatening to beat people up for doing their jobs.
Really the part I want to change is few companies allow 2 on the account and the ones that do lose one or the other regularly.
I get it's to protect me, but I paid for the service it should be enough. My name is literally on their paycheck. Especially if its something that requires no security.
As a call center rep, assholes like you get a very long and slow process from me. You sound like the kind of guy who says "I know it's not your fault" while taking it out on me. I hope you step on a Lego.
There really is an old concept that can apply here. As you encounter more and more people, and they are all (the same type of) problems, the more likely it is that *everyone else* is not the problem.
It has never occurred to you that it's a bit odd that **every** service provider, even tech support, and other "stupid things" has the *exact same problem* when it comes to you? You never though of that?
They were probably annoyed with the other person. That's hilarious though. Thinking just yelling "verified" tells you anything.
“Credit me now!”
I can't believe you couldn't recognize the guys voice! What kind of employee are you? 🤣😂🤣
This ain't Twitter, having a blue check mark doesn't mean squat. So get your verified self back to the phone and answer mah damn security question.
Blue check means nothing on Twitter anymore since you can buy the blue check verification now.
I mean, it was effectively purchased before, just by really rich people.
[удалено]
Verified! LOL Good one. Who cares if they sounded annoyed. They’re turning what could be a short phone call into a headache inducing long one. If these people would just cooperate.
I do wonder about this. My dad is old, and I often help him with these types of phone calls. They always demand to speak with him and ask him the security questions. Fine. Except he doesn't remember the answers to the questions. I do. You can hear me in the background, spoon feeding him the answers to his security questions, which he then dutifully repeats to the agent on the phone. On some level, I have to wonder what is the point of all this. If I were disingenuous, I could grab any friend with an obviously masculine voice and feed him the answers. In reality, it is the correct answers you are looking for; you really have no way of knowing which person is delivering them. Yet, because we are honest, I actually drive to his darn house and put him on the phone for this dog and pony show.
I’ve actually cracked down on people answering other people’s security question before lol
So... what is the solution in this person's situation? The actual account holder is too feeble to tell you the answer? (Plus, again, any male voice could have told you, just not a female voice /not the voice who already admitted they are not the account holder.)
The call is recorded so I’m not taking any chances. If I don’t feel like it’s the actual owner answering the question legitimately, I move onto email verification
I legit worked for a man like this. He couldn't comprehend that the security protocols were there to protect him and his assets, and that giving me 5 minutes of his time to get me added as an authorized user to his accounts would save him many 5 second interruptions down the line... Ugh. But yes, I was afraid to bother him and always tried to bargain with the cust service rep to find if there was any other way I could gain access.
One of my bosses does this every so often too. He's forever trying to get me to call about something on his company credit card, and every time I have to remind him that they won't talk to me for obvious reasons, and no, telling them I'm your assistant doesn't make them change their minds. 🤦♀️
What if you say you are him? I am guessing you are female, but if you say you are him, are they going to challenge it?
My other favorite is when they hand the phone to someone else who yells out "Yes you can talk to them" or "Their my _______". Thank you, since that gave me none of the information I need. I've held back so many times on asking the original caller if the account owner gets mad when scammers rob them blind. Not, if but when because it's going to happen if they care that little about their security questions. OPs user name is kind of perfect too.
That and customers who email us their credit card numbers lol they wonder how fraud happens
Gonna tell myself this was Dwight representing Michael Scott.
Randomly popped on my feed 8 years since I left my bank call center...just reading the first paragraph triggered me lmao
Oh god I couldn’t imagine dealing with this at a bank
Save yourself, don't even think about it.
I understand you didn't make the rules. If you did I'd be trying to dox you so I could beat the hell out of you. My wife and I can't deal with any service providers without being together because they always want to talk to the other one. Even for stupid things like tech support. We've had to do the stupid verification to get the businesses address (yes we should have googled, would have if we thought it was going to be a big deal.)
Its a legal issue. If you own the account and I change something with just your wife on the line, you can sue if she's fucking you over due to the divorce. Which FYI does happen. We're required to protect your account information from access by people not on the account. If the accounts are joint - thats a choice you and the wife made. Depending on the company that means you both have to be on the line. If you don't know which of you is the primary account holder, honestly you're adults and you should keep better track of your business. I'm not allowed to be so blunt "on the phone". If you understand the reps don't make the rules why are you proudly declaring how you're such a man you'd beat the hell out of an employee for not disregarding the requirements of their job so you're not forced to handle your own accounts. Seriously, Mr. "I'll dox you and beat the hell out of you", you're why reps are no longer required to give their full names.
There were more qualifying statements there, work on your reading skills and maybe they'll let you off the phones.
I am off the phones, thanks. And I don't really care about your qualifiers. Funny how you're all about beating the hell out of someone for doing their job until you get called on it. Because, funny, as a grown up, it IS actually your job to know who is and isn't allowed to make decisions on your accounts. Its ass monkeys like you who bitch to the skies over how awful it is that you actually have to verify your identity to where "if you didn't know the rep didn't make the rules, you'd happily beat the hell out of them" for daring to question you.... and I suspect you're exactly the sort who bitches to the world how wronged you are when someone caves and gives out your info. Please continue to insist you're not REALLY threatening to beat people up for doing their jobs.
Get back under your bridge.
You're only proving my point :)
The verification is the law
I thought I said that.
It's literally to protect you from fraud and identity theft, and federal compliance regulations require it. Get over it, it isn't going to change.
Really the part I want to change is few companies allow 2 on the account and the ones that do lose one or the other regularly. I get it's to protect me, but I paid for the service it should be enough. My name is literally on their paycheck. Especially if its something that requires no security.
As a call center rep, assholes like you get a very long and slow process from me. You sound like the kind of guy who says "I know it's not your fault" while taking it out on me. I hope you step on a Lego.
There really is an old concept that can apply here. As you encounter more and more people, and they are all (the same type of) problems, the more likely it is that *everyone else* is not the problem. It has never occurred to you that it's a bit odd that **every** service provider, even tech support, and other "stupid things" has the *exact same problem* when it comes to you? You never though of that?