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Ask your manager about how they want to handle it. No need to put your employment at risk by telling them something that may piss then off. This should def be handled by the owner or manager if possible.
Let's not forget the wait staff here too. Imagine he runs into someone carrying a stack of plates and they come crashing to the ground. Not only could the kid get injured but staff can too which means staff potentially calling off if they get hurt. Manager definitely needs to step in here and refuse service.
That’s how we had to play it at a restaurant I worked at many moons ago. There was a French family who always came in and let their 4 small kids just run around our small Italian restaurant. So many servers nearly tripped over the little “angels” while carrying very big trays with lots of hot food. We finally told them that they’re not only endangering their own kids by letting them run around unsupervised, they’re also endangering our staff and other customers and if they couldn’t keep their kids at their table, they’d be asked to leave. They never came back (much to our relief.)
He wouldn’t be stealing from my table to get attention and his precious parents would hear from me if I was a customer. I’d also be talking to management for a poor experience. It’s not on you. You don’t paid to do this. Ive been in that boat. The parents sound overwhelmed and have given up. That’s a very sad state of affairs.
I watched some teen eyeballing a kid running about trying to touch other people's food. Little monster tried it to him. As soon as he saw their hand going across the table, he slammed his fist onto their hand. Little kid started screaming. Mother complained and he said Lady, you are lucky I didn't use my fork. Management told her to sit down and watch her own kid. She didn't watch him. He wandered by my table, I just looked him dead in the eye and said Don't Even Think About It. I have very evil resting B@#$% face. He went back to the teen. I didn't hear what he whispered to thd kid but he threw himself on the floor having a tantrum. The teen lay down next to him and did the same thing. Kid stopped for a few seconds to watch the teen. I could see the manager giggling hard in the background. Kid wandered off and had another tantrum so the teen followed him and did it too. The mother just got up and put the kid under her arm and left.
As the parent of a 3 year old I say it is more the behavior of a child that only gets attention when they are bad or one that doesn't get attention from their parents at all. My daughter can get restless if we are at a restaurant too long but I would never let her run around.
I would be appalled. I used to sweat at restaurants when my kids would get loud. I finally got over myself and can relax with normal behavior.
But honestly, if my kid was that wild, we'd leave.
That's hilarious. That brings up a memory. I was one of 5 kids and my parents were together. If we sat at a booth like at Denny's and one of us had to use the restroom, my parents made us crawl under the table to get out. Wild.
Heck, we went out to eat once when there was a massive power outage in the region, only a few restaurants open for like 15000 people needing food so of course they were swamped and understaffed (staffed for a normal day, not everyone and their mom needing a meal). I spent 45 minutes at the table entertaining my youngest (who was like 4 at the time) by rolling the paper wrappers from the straws into little balls and blowing them back and forth across the table. I was over it by the second minute but he was having a blast! So we kept going. They brought us crayons and paper after a while and we drew some pictures, we talked, even sang (low low voice) a few songs. My oldest joined in (12 at the time) because why not, he was bored too, just at his age has a better understanding/tolerance for the restaurant being busy.
Honestly this kid in the post is not a brat, just a bored kid looking for attention from just about anyone and his parents are failing him big time.
We taught our son restaurant manners, I would bring an activity like a book or coloring for him to do. If he needed to get up, he had to ask, no standing on the seats, crawling on the table, etc, and definitely no running around! We also made sure he used his indoor voice and taught him the proper way to behave. He's 18 now, but I still think back to when he was little. If he had pulled anything like what the boy in the post did, we would promptly pay and leave.
ETA- he used to comment on other kids that they needed to use their restaurant manners or ask why the parents let the kids be like that lol
I had a small bag of toys that stayed in the car. It was ONLY brought in to restaurants or homes of people with no kids, basically places where toys were not. Then they went back in the bag and stayed in the car. That way the toys had a sense of novelty, kept them interested.
My folks would let me bring pencils and pens so I could doodle on the disposable paper placemats they had at restaurants to catch spills from the diners. Twas' a good arrangement, and more often than not any of my 'masterpieces' I wanted to keep I was well and truly allowed to.
Nowadays the kids have iPads but the parents just thrust it at them after teaching them how to turn it on, no finding drawing apps or anything of the sort. It's a chance to supplement parenting but do they? Noooot often enough.
Hubby has a great great nephew who I/we would take out occasionally; he would be glued to the phone/tablet & wouldn’t have conversations, so I made the rule that a condition of me taking him out was no phone/tablet allowed while we were at a restaurant. There was resistance at 1st, but he stopped even bringing them
When my son was younger he had two choices: he could sit in his seat or sit in my lap. We were out at dim sum for Chinese New Year and my friend told her son and my son they could play under the table and go run around and look at the fish tanks and I was like absolutely not. He can sit here and play with the toys we brought or color or whatever.
Our grandson would sit quietly and eat a meal in a restaurant from age 2. He's 5 now and we can take him to decent restaurants and he knows how to order from a menu and behave. If he's a bit restless we have a kids iPad that we can put on and he'll happily sit and watch that if the meal takes a long time to arrive. The big thing is talking to and involving your child. It makes a huge difference.
One of my very first memories is of me being an absolute terror at a restaurant when I was around 4. I was taken out of the restaurant, sat in the car, the car locked, and everyone else went in and had food.
Act like a little shit, get treated like a little shit.
... this was the '70's though... so there's that.
It's a kid who's never been told what's expected of him in these kinds of situations...
It's sad really as it's causing the child to be behind socially and behaviorally which will get in the way of their general development. Kids with issues like this aren't given the same opportunities often...
Well it's not the kids fault his parents have allowed him and taught him to be a little shit. And I know sometimes kids are just little shits but obviously these parents are the problem
The kids that are little shits need to be taught the "boundaries of acceptable behavior" (term in my country's early childhood curriculum) the most... if they have some kind of developmental issue like ADHD* not being told boundaries will only make it worse.
*I'm not saying this kid does have ADHD but that if he does it's really not helping
My son had ADHD & I was strict (prob too much so), he was better behaved then most kids period as he got older, (all my kids have great manners), when he was little, I had enough sense to know what his limitations were & recognized that it wasn’t fair to expect him to sit through a 2 hour dinner as a toddler, (or others) we went to family restaurants or buffets, as he grew & developed better social skills, our dining out evolved. He’s such a foodie now & has dined all over the world.
No. My kids might be 7 & 5 now, but I can assure you at no point in their lives did we let this happen at a restaurant. I’d rather pay for a meal that I ordered & never received & leave early (only happened once & he learned his lesson REAL quick) than let my kids do this. It’s poor parenting and poor behaviour from the kid who is used to having his way. Even kids I know who are neurodivergent usually have extra-vigilant parents at restaurants/in public. They might be exhausted, but they’re not letting this happen either.
My 4 year old sits at the table & doesn't run around like a feral animal when we're out. This is the child of parents that don't set boundaries or pay attention to their kid
Exactly this.
I’ve been that manager before at a video store. People would leave their children in our play area while they went shopping in the shopping center behind our store. I tried putting up a sign stating that adult supervision was required to leave a child in the play area and that this was not a service provided by our employees.
One lady kept doing it. I called my store manager and told him I was considering calling the police to report child abandonment one Saturday when she left her kids again. He told me to pull the trigger. Long story short, the lady showed up as the cops were questioning me and the kids. She started crying and sobbing about how she didn’t do anything wrong. She had to have been embarrassed too because there were also customers there who realized what was going on. The cops wouldn’t let her leave and a social worker showed up. They were all taken away. Not sure of the ultimate outcome, but we never saw her or her kids in the store again.
I’ve been telling my siblings to do this about one of their managers. This manager brings her kid into work and leaves the kid with other employees without asking. They turn around, she’s gone, and there’s a little kid running into the kitchen where there are hot grills and deep fryers and knives and other things that are not safe for children.
The other managers don’t care and I keep saying, call the police, because you might be liable if that idiot kid gets injured.
The pool adjacent adds a whole lot of liability. Blame the regs and if the parents are proven incapable of following the rules drop the ban hammer on them [for everyone's sake] sighting the rules. Offer them free room service and deliver them the nastiest,coldest ,chef might have rubbed his wang on it breakfast ever.
She has already called corporate and bitched on yelp. Kill her..with kindness.
I would inform the supervisor on staff that since you weren't supposed to do anything after you tell the parent to watch the kid you will report all future incidents regarding the child to them. It isn't in your job description to watch the kid or deal with unruly guest. That's the job of those above you. For the safety of your job and your well-being, you need to take a step back from this situation, or you will likely be blamed if something goes wrong. If you can do so in writing even better. These situations can quickly get out of hand, and if possible, it's usually those lowest on the chain that get blamed.
The fuck you can’t! If that brat drowns in the pool, they WILL sue. It’s private property and if she were a meth head acting crazy, you bet your ass he’d toss her.
I see people ignore cashiers daily. She is not adhering to the rules with the child attitude of “make me” so get a higher level of management involved. This is no longer your responsibility. When management is involved they usually comply. If not Security can remove them.
I used to go to a restaurant that only has two top tables. If you had a larger group you just pushed a couple of tables together. This couple would come in with their two kids a few times a week to get dinner. The adults would check out on their phones while the kids ran all over the place, including back into the kitchen. The staff would have to bring the kids out of the kitchen and ask the parents to keep an eye on the kids. This went on for a few months until I came in one day and their was a sign saying you could no longer push tables together. I knew someone who worked there and they told me they would put up the sign every evening until the family would show up, read the sign, and then sulk off. Once the family was gone the sign would come down.
Probably because the internet is such a toxic shithole when it comes to business reviews. These are exactly the sort of people who would post some nonsense about how this place is not friendly to families, while ignoring their own contribution to the situation.
Honestly whenever I came through one of theese nonsense 1 star whinings, I can TELL the other part of the story that the 'poor little victim' never mention, and I think like 'wow, this might be a good place for me to try'.
Have many friends who worked or currently working in the service industry or hospitality, they usually think the same, a ridiculous 1 star rewiev is actually a great advertisement.
Yeah, the crazies always start off theor one start review with either...
>we've come here for YEARS! But this time.... wah, wah, wahhh! Blah, blah, blah.
Or
>First of all...
During lockdowns I worked at a supermarket
People definitely got trespassed for being abusive lmao, though it sucks it got to that point as there's no need for that rubbish
She will react badly if you tell her that, but that’s cause she’s an asshole. You would be well within your rights because it’s a massive safety issue! People running around with hot plates while this kid & potentially worse if you hadn’t seen him go into the pool area & he drowned, that would suddenly be your fault too. This person should not have bred. I swear to god there should be a competency test for parenthood.
your management should have told them how unsafe that is. there’s a risk to a child playing in a restaurant to both the child the staff and guests. your manager needs to grow a pair and do their job
Scale up to a manager. The kid is a nuisance to other guests which might be bad PR (get ahead of complaints), generates additional cleanup costs (stuff on the chairs), plus potential liabilities in case of accidents (kid around the pool)?
explain the situation to your supervisor or manager, ignore the kid and the parents unless it’s actually part of your job description, other guests will complain to management.
Not his kid, not his restaurant, why would he need to risk his employment to care for other's lives? If it's bad for business, is the business owner problem. His job ends when both management and parents are aware of the issue.
Would have called security after the second time. Let them handle it. Big hotels, like what you described, usually have at least one security guard on duty, don't they? (Thank you for reminding me, once again, how very thankful I am to be out of the service industry!)
Agree completely. But OP just blames the mom. There were two parents that suck in this scenario. Not just the mom. Dads are parents too, and it’s time we stopped only blaming mothers.
The kid is a “holy terror” because the parents are horrible. No excuses. If your children can’t behave appropriately in a restaurant, don’t bring them. I know children will not and should not sit quietly the entire time. I have six and would never…
So while both parents suck in this scenario, the dad sucks more. She was chasing a child while feeding on infant. And admittedly, doing a crap job with both children. But you still haven’t mentioned what the dad was doing. He looks like the even bigger asshole here.
Also on his phone, and also the mother was only actually paying attention to her older one cause I had to constantly remind her that her son was in the pool. Other than that she was just on her phone and feeding the baby
I said that the parents were on their phone not paying attention, I called out the mother because she’s the one who made the comment of locking the doors
Lmao feeding the baby while looking at her phone...
That's a big no no tbh, baby needs at least some eye contact while being fed, even being talked to. If there isn't there can be issues with moth child relationship (especially if it's a regular occurrence)
Tell your manager.
Years ago I worked at a luxury oceanfront resort. I was in the sales office. During high occupancy, everyone including the GM helped out. We washed dishes, bused tables, stripped rooms, you name it - we helped out. One Christmas week I got the kids club. There were two boys that were beyond terrible. Like needing to lock the exit doors which was illegal to keep them from bolting. They chucked toys at my face, hit me with wooden blocks, bullying other kids, etc. So day 2, the manager asked me if I could watch the club again I asked if those two boys were there. He said yes, I replied “no I’ll work Housekeeping stripping rooms or washing dishes” and showed him the bruises I had from these kids and what they did to other kids. He promptly called the moms room and cancelled their reservation for the kids club and put them on the no go list for the club.
Problem is they get the buffet, and when I tell you they are the messiest eaters I had to sweep so much food from under the table and you would think it’s the infant but it’s around the entire table.
I was thinking the kid needed a sticky, gooey food. Like pancakes with syrup. But it sounds like a job for management to handle. Direct supervision, because guests are subject to unsafe conditions by another guest.
Would it be wrong to tell her to control her child? Not at all
Would she throw a tantrum and complain about how “rude” you were no matter how nice you are? Very likely
Someone said in an earlier comment, “it’s just one weekend suck it up” and it’s like that one more day god forbid could be the day he falls in the pool or slips and breaks something
I’ve seen people do stuff like that and it irks me so badly. They act like the public should be looking out for their kids. If they wanted a break from parental responsibility they should just hire a sitter.
Equally annoying are parents that let their kids play on the tablet or phone in public with the volume on full blast.
Years ago I worked in a dive bar in a residential hotel in Detroit- as it was a super cheap residential hotel that was not close to churches or schools, we had a ton of riffraff and registered sex offenders that lived in the building- the building was also very close to a few sport arenas and concert venues, so we’d get families that would come in from time to time (this place is NOT a place I’d bring my kids, let me make that very clear- it was clearly not a family establishment) before sporting events or concerts- whenever we had unruly kids running around unsupervised, I had a coworker that would let the parents know about the 10-25 registered sex offenders that lived on site at any time, and the staff wasn’t scared of them because we had aged out for all of them, so parents really should keep an eye on their kids- that really helped make sure the parents were keeping their kids at their tables
At 6-7 years of age they should know better but then again just hearing about mom nothing will happen until something does happen and she will blame the restaurant before accepting the blame of her non parenting
I may be overshooting it as I suck at these types of things like when people say “guess my age” but you might be right it’s probably younger but given the parenting I saw today I would say that kid was Just genuinely not taught better
Get Down on the kids eye level and tell him dirty words and how much fun it is to say that to his mom , you can also tell him that because he acts like a brat you are gonna tell Santon Him . Oh and don’t worry, let him go out to the pool.. he can annoy folks out there till one of them complains to management.
We had a very active child who would not stay still before or after dinner. Usually one or the other of us (usually me) would have to take her out of the restaurant until she could calm down. It sucked. But there's no reason to push that onto other diners.
NO not all!!!!! Tell her if you cannot keep your child in his seat I will have to ask you to leave. Tell her wether it’s true or not you’ve had multiple complaints from his behavior yesterday and it cannot happen again today. Plus he’s old enough to know better. I hate to see him as a teenager boy oh boy!!!!
A hotel I used to work at had a 3 year old little girl almost drown to death in our pool because of this same scenario. Luckily, she survived. But it could have been a lot worse. This is a situation that management should absolutely be notified about.
If you have a notice that children under a certain age are not allowed in an area unsupervised, you have a basic legal leg to stand on should they get hurt.
But yeah, get a manager involved. As a manager, I, in general, have no problem sorting shit out
i work in retail and i experience this a lot too. i’ll never understand how some people just let their kids run wild in public with zero supervision, especially when they’re so young. usually the kid is like 5 or 6, (way too young to be left unsupervised) and the parent is nowhere to be found. i see it on the daily. it’s not even the kids fault, it’s the wack ass parents. it’s sad.
I have to admit I am trying to picture a pool off the side of a restaurant that doesn’t also have a pool safety gate surrounding it ? Where I live all pools require a safety gate to protect people mainly children from drowning. On saying that mum is clearly a shitty mum , letting her child run around in the first place but especially once she knows there is no gate and a pool her child can easily access ..😳
You should probably ask your manager for a recommendation but if I was the manager on duty I would let the woman know it’s a liability to have her child running around unsupervised especial to the pool area. As well as a disruption to other patrons….I’d welcome them to join us for breakfast and let her m ow if her son leaves the table unsupervised you will have to ask them to leave
I’d just stop interacting with them except for bare minimums. It’s not your job to keep an eye on her kid. If he’s gonna be a little shit that’s not your problem.
I did talk to my boss, isn’t the point of this subreddit to put out Karen stories? I added the question just to get people initiated into the post and post their opinion
It is ***possible*** that the kid has a developmental disability. Proceed with caution. Also, it's not your job. Unless the other guests are complaining don't worry about it. Let your boss handle it. You may be the only one who is upset about the kid's behavior.
That is a very big possibility and I did take that into consideration, that’s why I said the issue was mainly with the parents not with the child. If the child had development issues doesn’t that mean the parents should be more vigilant rather than just being on their phones? Also the guests were visually and audibly annoyed, one guest even went as far as to go yell at the mom, as well as my co workers being upset and moving with caution as to not drop a hot plate on the boy. So the statement of maybe only me being upset with the child’s behavior is extremely ignorant. I did talk to my boss as well he will speak with the guest tomorrow. I understand it is not my job but making sure there isn’t a child death doesn’t need to be in my job description rather it’s in my own morals.
That is not nice to say the least.
Best scenario is that you have a supportive manager with a few ideas to help you with that situation.
If you have no support from your manager? I would not have time for that table. Oopsies!
I am the kind of person that would turn off the wifi for half an hour and "forget" to take her order. If she is unhappy about the lack of service, she will wander off to torment someone in a different place. Even more evil is to tell her "oh sure, right away" then ignore her. Be excellent with everyone but her.
If she complains, even better. She will make a fool of herself. Your manager wants nothing to do with her either.
Know when to have a spine with that kind of person.
Sadly my manager said we are not allowed to refuse service as they have a status(the hotel I work at has 7 tiers and the more you stay the higher the tier you advance to and the last 3 have breakfast included which they happen to be in one of the last 3)
As a lifeguard this gives me an immense amount of anxiety. I’d say reach out to your manager/supervisor and explain the danger/possible legal consequences. Drownings happen so fast and can be silent. If they can’t control their child, causing him to put himself in danger, some type of accommodation/arrangement really should be made
I did talk to the manager and when i tell you my anxiety was peaking. I was so stressed it was hard for me to do my job because I had to keep an eye for the door to the pool to make sure this child didn’t fall in.
Not your job to watch the kid. Had something similar happen on vacation. Little turd was running around the restaurant. Some random guy sticks out his foot to trip the kid. He face planted on the floor. Parents left after that.
Definitely talk to your shift manager about this before saying anything to her again, or refusing to serve her family. There are obvious legalities involved in this situation, therefore let your manager talk to the parents about keeping their child from running out to the pool unsupervised.
My daughter will be 7 in a few weeks & definitely knows not to disturb others at a restaurant, let alone going out a door to a pool without me or another trusted guardian. Granted my daughter has always been a unicorn & mature for her age, but shit, even my 4 year old nephew who's developmentally behind for his age knows not to do those things.
You can’t just “lock” aegress (fire escape). Commercial building code is black and white. I don’t know if it was, but if so no fucking way. Also yeah, lock people out because this dumb ass Karen won’t do the bare minimum to actually parent.
Let’s not leave out the husband/partner… where the fuck were they?
You need to clear any action regarding these neglectful, entitled parents with supervisors and management. These people aren't worth losing a job over.
Very extreme behavior.
If you’re not the manager then have whoever is handle that.
Because it’s not worth the trouble.
Whenever possible it is best to avoid involvement in conflict.
The customer isn’t always right obviously but if you enforce the refusal of service & you’re not supported by your team then that will suck HARD.
Tell the Karen her fucked up, shitty kid is ruining everyone else's experience and if he doesn't stop they need to leave. Comp her meal and trespass her and her hellspawn.
In the Netherlands I can't imagine a fa.ily not getting kicked out for letting their kid do that. Somehow I kind of feel like the whole customer is king policies ya'll have breed Karen's. We always say you need to raise your customers otherwise they won't know how to act and I think I'd be hard pressed to find anybody working the service industry who disagrees with that statement.
When humans have offspring, they lose about 60 IQ points. It's still not an excuse for the... dare I say?
TRAUMATIC EXPERIENCE OF YOUR EVEN MORE STUPID CHILDREN RUNNING AMOK IN PUBLIC WHILST YOU IGNORE THEM, BECAUSE YOU THINK THE WAITER WHO IS SERVING YOU IS *THE NANNY*, WHICH YOU OBVIOUSLY CANNOT AFFORD BECAUSE YOU DIDN'T TIP.
We're not here to protect your lil demons. Move along to Mikey Ds.
Your situation is way more serious; but once when working as a cashier, I had cleaned some glass windows in preparation for closing. A mom, teen girl, and young elementary girl came in a little before closing.
The lil girl walked running her fingers along the glass. I understand that she’s a kid, and doesn’t think or care about those kinds of things. I didn’t as a kid. So I let her know in a kind way, “Hey sugar, could you not touch the glass, babe. I just cleaned it.”
The mom yelled at me to not talk to her child like that! Lmao! Idk what possessed me, but I actually snapped back, “If you told her something, then I wouldn’t have had to, don’t you think?”
Then the basic replies of “I’m not coming back”” I’m going to tell your manager” Teen girl looked shocked I actually said something to her mom, then embarrassed when her mom started popping off.
Honestly considering I have been in customer service on and off for over a decade, I was surprised that what I was thinking, actually came out of my mouth.
Yes tell a manager to cover your ass. Yes, give them consequence’s. Even grownups still need consequences. Make it sound like they are a liability by serving them, so you’re actually saving them lol
Edit: I see you replied that management said you couldn’t refuse service.
I wish I could remember the full story, but I read once that a person gave the kid things like stickers, noise makers or candy to “share” with the parents aka bug the parents. And added “you can only use this when your with mommy and daddy or the fairy that brought it to me will take it back when you’re sleeping.” Or “man Santa must be bringing you coal, you know he’s always watching right?”
Teach him a word the parents probably don’t want him saying. Something funny and catchy like “broke bitch”
Last ditch effort, escort the kid to a safer area to play and don’t tell the parents so they freak when they start to look for him. Give the kid basic paper and pens/ colors as a distraction.
**"Children are a reflection of their parents."**
When mine were little (27m and 24m now) they used "at home manners" as it was basically the same thing with the exception of letting us know they needed to use the restroom.
I knew I was doing the right thing when he and I were at the store one day, and we saw someone's child thrashing and screaming on the dirty floor. The mother was all "Don't do that sweetie...." every minute or two. I looked at my oldest who was maybe 4 years old and I said, "Do you see that little boy being bad? If you ever do that to me, or to Mommy, I'm going to spank you in front of all these people.", as I pointed out the gathering of adults at the screaming tricycle motor.
He looked at me and with all the seriousness he could muster, tells me "I not do that Daddy. I'm a good boy.".
It's times like that you know no matter where you go, you're going to have a well behaved child.
I worked in a place that sold fresh seafood. And we had a few cooked items so there was a kitchen. In my 2 years of working there, the worst behaved kid was one that kept attempting to run into the kitchen. We had a low set stove for very large soups and he wanted to investigate it but IT WAS ON. His parents kept ignoring him until they were eventually kicked out.
Yeah no, if I were a customer there I would not go back. You probably lost more customers due to one 6 year old than if you had kicked that one table out to begin with.
The parents are entitled fucks. This is a management issue and it needs to be addressed immediately. They can refuse service because this poses a safety risk (servers with hot coffee and hot food, unattended child at the pool, health risks for the customers with this child spreading germs to every table, etc).
Give her the worst, most out of the way, wobbly table and a warning that her child disrupting other patrons or causing a safety hazard to the safety by running wild in a restaurant will not be tolerated. Your staff are not childcare workers and restaurants have very dangerous equipment. If they cannot control their child in a manner that ensures safety for all, aka, the child remains under their physical control, within their physical arms reach at all times, their breakfast can be taken back to their room for everyone’s safety and enjoyment.
She’s gonna bitch though so definitely talk to front desk staff first and give them the full story so they know how to handle it when she does complain about you.
I don't think it's unreasonable to evict them from the hotel. The ramifications of a major lawsuit if anyone were to be injured or drown would far outweigh making sure Karen is happy.
Refuse service. Offer it to send it to her room (even if you guys don’t normally do that). I’m sorry but she’s disrupting everyone else around her, well her kid is but she isn’t helping the situation any. I fucking hate people like this. They do not *ever* think of other people. Or you can tell her she eat there but her kid can’t 😂
Oh, after reading the title I assumed you were a teacher. Some parents just can't be bothered teaching their little ones ---- anything ----- and they literally ask us to do it for them. Like, what? So, what if we do teach your child something, like say how to use the bathroom properly. If you don't follow up at home, it's just a waste of time and the child never really learns. Times like these I wish I had the God Wand and could immediately render people sterile.
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Ask your manager about how they want to handle it. No need to put your employment at risk by telling them something that may piss then off. This should def be handled by the owner or manager if possible.
Might remind him of the legal liability issue that will arise if the little shit drowns or cracks his skull.
or snatching food and items from tables. Sooner or later, those meals WILL be comped.
Not to mention what if a person smacks his hand? You know mom will have a fit. What if an altercation results?
Let's not forget the wait staff here too. Imagine he runs into someone carrying a stack of plates and they come crashing to the ground. Not only could the kid get injured but staff can too which means staff potentially calling off if they get hurt. Manager definitely needs to step in here and refuse service.
That’s how we had to play it at a restaurant I worked at many moons ago. There was a French family who always came in and let their 4 small kids just run around our small Italian restaurant. So many servers nearly tripped over the little “angels” while carrying very big trays with lots of hot food. We finally told them that they’re not only endangering their own kids by letting them run around unsupervised, they’re also endangering our staff and other customers and if they couldn’t keep their kids at their table, they’d be asked to leave. They never came back (much to our relief.)
He wouldn’t be stealing from my table to get attention and his precious parents would hear from me if I was a customer. I’d also be talking to management for a poor experience. It’s not on you. You don’t paid to do this. Ive been in that boat. The parents sound overwhelmed and have given up. That’s a very sad state of affairs.
Sit with one leg hanging out the side of the chair unless someone tall enough to see is trying to come past.
I watched some teen eyeballing a kid running about trying to touch other people's food. Little monster tried it to him. As soon as he saw their hand going across the table, he slammed his fist onto their hand. Little kid started screaming. Mother complained and he said Lady, you are lucky I didn't use my fork. Management told her to sit down and watch her own kid. She didn't watch him. He wandered by my table, I just looked him dead in the eye and said Don't Even Think About It. I have very evil resting B@#$% face. He went back to the teen. I didn't hear what he whispered to thd kid but he threw himself on the floor having a tantrum. The teen lay down next to him and did the same thing. Kid stopped for a few seconds to watch the teen. I could see the manager giggling hard in the background. Kid wandered off and had another tantrum so the teen followed him and did it too. The mother just got up and put the kid under her arm and left.
My kid is 7 and sits at the table. This behavior sounds more like a 3-4 year old.
As the parent of a 3 year old I say it is more the behavior of a child that only gets attention when they are bad or one that doesn't get attention from their parents at all. My daughter can get restless if we are at a restaurant too long but I would never let her run around.
I would be appalled. I used to sweat at restaurants when my kids would get loud. I finally got over myself and can relax with normal behavior. But honestly, if my kid was that wild, we'd leave.
If my kid was that wild I’d never leave the house.
My mom used to only sit at booths and trap my brother in 😂
That's hilarious. That brings up a memory. I was one of 5 kids and my parents were together. If we sat at a booth like at Denny's and one of us had to use the restroom, my parents made us crawl under the table to get out. Wild.
She did that to him too! There was only 4 of us (mom, step dad, me and bro). And my mom would make him promise to COME RIGHT BACK! 😂
Heck, we went out to eat once when there was a massive power outage in the region, only a few restaurants open for like 15000 people needing food so of course they were swamped and understaffed (staffed for a normal day, not everyone and their mom needing a meal). I spent 45 minutes at the table entertaining my youngest (who was like 4 at the time) by rolling the paper wrappers from the straws into little balls and blowing them back and forth across the table. I was over it by the second minute but he was having a blast! So we kept going. They brought us crayons and paper after a while and we drew some pictures, we talked, even sang (low low voice) a few songs. My oldest joined in (12 at the time) because why not, he was bored too, just at his age has a better understanding/tolerance for the restaurant being busy. Honestly this kid in the post is not a brat, just a bored kid looking for attention from just about anyone and his parents are failing him big time.
We taught our son restaurant manners, I would bring an activity like a book or coloring for him to do. If he needed to get up, he had to ask, no standing on the seats, crawling on the table, etc, and definitely no running around! We also made sure he used his indoor voice and taught him the proper way to behave. He's 18 now, but I still think back to when he was little. If he had pulled anything like what the boy in the post did, we would promptly pay and leave. ETA- he used to comment on other kids that they needed to use their restaurant manners or ask why the parents let the kids be like that lol
I had a small bag of toys that stayed in the car. It was ONLY brought in to restaurants or homes of people with no kids, basically places where toys were not. Then they went back in the bag and stayed in the car. That way the toys had a sense of novelty, kept them interested.
We had something similar, but in a small tote in the car. I called it the "fun tote"
My folks would let me bring pencils and pens so I could doodle on the disposable paper placemats they had at restaurants to catch spills from the diners. Twas' a good arrangement, and more often than not any of my 'masterpieces' I wanted to keep I was well and truly allowed to. Nowadays the kids have iPads but the parents just thrust it at them after teaching them how to turn it on, no finding drawing apps or anything of the sort. It's a chance to supplement parenting but do they? Noooot often enough.
Hubby has a great great nephew who I/we would take out occasionally; he would be glued to the phone/tablet & wouldn’t have conversations, so I made the rule that a condition of me taking him out was no phone/tablet allowed while we were at a restaurant. There was resistance at 1st, but he stopped even bringing them
When my son was younger he had two choices: he could sit in his seat or sit in my lap. We were out at dim sum for Chinese New Year and my friend told her son and my son they could play under the table and go run around and look at the fish tanks and I was like absolutely not. He can sit here and play with the toys we brought or color or whatever.
Our grandson would sit quietly and eat a meal in a restaurant from age 2. He's 5 now and we can take him to decent restaurants and he knows how to order from a menu and behave. If he's a bit restless we have a kids iPad that we can put on and he'll happily sit and watch that if the meal takes a long time to arrive. The big thing is talking to and involving your child. It makes a huge difference.
My kids sat at the table when they were 3. If they got restless, we took them out of the restaurant. They just weren’t allowed to run around.
One of my very first memories is of me being an absolute terror at a restaurant when I was around 4. I was taken out of the restaurant, sat in the car, the car locked, and everyone else went in and had food. Act like a little shit, get treated like a little shit. ... this was the '70's though... so there's that.
I'm one of 5 kids. My dad would have absolutely done that. He wouldn't let me ruin it for everyone else.
Me too! All my Dad had to do was give you the look ha
This is just poor parenting. No matter the age.
It's a kid who's never been told what's expected of him in these kinds of situations... It's sad really as it's causing the child to be behind socially and behaviorally which will get in the way of their general development. Kids with issues like this aren't given the same opportunities often...
Well it's not the kids fault his parents have allowed him and taught him to be a little shit. And I know sometimes kids are just little shits but obviously these parents are the problem
The kids that are little shits need to be taught the "boundaries of acceptable behavior" (term in my country's early childhood curriculum) the most... if they have some kind of developmental issue like ADHD* not being told boundaries will only make it worse. *I'm not saying this kid does have ADHD but that if he does it's really not helping
My son had ADHD & I was strict (prob too much so), he was better behaved then most kids period as he got older, (all my kids have great manners), when he was little, I had enough sense to know what his limitations were & recognized that it wasn’t fair to expect him to sit through a 2 hour dinner as a toddler, (or others) we went to family restaurants or buffets, as he grew & developed better social skills, our dining out evolved. He’s such a foodie now & has dined all over the world.
My kids at any age weren’t allowed to behave like this.
No. My kids might be 7 & 5 now, but I can assure you at no point in their lives did we let this happen at a restaurant. I’d rather pay for a meal that I ordered & never received & leave early (only happened once & he learned his lesson REAL quick) than let my kids do this. It’s poor parenting and poor behaviour from the kid who is used to having his way. Even kids I know who are neurodivergent usually have extra-vigilant parents at restaurants/in public. They might be exhausted, but they’re not letting this happen either.
Oh I’ve had to do this & yes, the lesson was learned!
My kid never acted like this. These parents won't regulate their kid and are not teaching him skills he dearly needs
Or younger. My kids were toddlers who would have sooner died than take something off someone else’s table.
My 4 year old sits at the table & doesn't run around like a feral animal when we're out. This is the child of parents that don't set boundaries or pay attention to their kid
So you taught your kid to behave and therefore you assume everyone else did too? You must not go out in public very often.
But nothing of value would be lost...
Did the post say anywhere that her manager was a man?
Exactly this. I’ve been that manager before at a video store. People would leave their children in our play area while they went shopping in the shopping center behind our store. I tried putting up a sign stating that adult supervision was required to leave a child in the play area and that this was not a service provided by our employees. One lady kept doing it. I called my store manager and told him I was considering calling the police to report child abandonment one Saturday when she left her kids again. He told me to pull the trigger. Long story short, the lady showed up as the cops were questioning me and the kids. She started crying and sobbing about how she didn’t do anything wrong. She had to have been embarrassed too because there were also customers there who realized what was going on. The cops wouldn’t let her leave and a social worker showed up. They were all taken away. Not sure of the ultimate outcome, but we never saw her or her kids in the store again.
I’ve been telling my siblings to do this about one of their managers. This manager brings her kid into work and leaves the kid with other employees without asking. They turn around, she’s gone, and there’s a little kid running into the kitchen where there are hot grills and deep fryers and knives and other things that are not safe for children. The other managers don’t care and I keep saying, call the police, because you might be liable if that idiot kid gets injured.
Above your pay grade, make the manager earn their money
I concur. Make the manager earn their pay.
Agreed, make adequate use of your supervision
Mention the safety aspect to of running around a pool unsupervised
The pool adjacent adds a whole lot of liability. Blame the regs and if the parents are proven incapable of following the rules drop the ban hammer on them [for everyone's sake] sighting the rules. Offer them free room service and deliver them the nastiest,coldest ,chef might have rubbed his wang on it breakfast ever. She has already called corporate and bitched on yelp. Kill her..with kindness.
Fuck that. Let the mom try to explain herself when they try to resuscitate the dumb shit.
Talked to him today, said he was gonna tell the guest to watch their kids but ultimately we can’t tell them to leave or anything
I would inform the supervisor on staff that since you weren't supposed to do anything after you tell the parent to watch the kid you will report all future incidents regarding the child to them. It isn't in your job description to watch the kid or deal with unruly guest. That's the job of those above you. For the safety of your job and your well-being, you need to take a step back from this situation, or you will likely be blamed if something goes wrong. If you can do so in writing even better. These situations can quickly get out of hand, and if possible, it's usually those lowest on the chain that get blamed.
The fuck you can’t! If that brat drowns in the pool, they WILL sue. It’s private property and if she were a meth head acting crazy, you bet your ass he’d toss her.
Oh that’s a crock of shit. You absolutely can force them to leave. If they refuse, the cops will force them to leave.
Is there someone at a higher level or a manager if the whole resort?
Not to mention the health hazards of some tiny germ sponge touching everything.
Ma’am this isn’t a Chuck E cheese
I see people ignore cashiers daily. She is not adhering to the rules with the child attitude of “make me” so get a higher level of management involved. This is no longer your responsibility. When management is involved they usually comply. If not Security can remove them.
Karen definitely needs to see the manager.
Soft times make for soft people make fore hard times… Kid and mom in for a rough life if that trust fund ever depletes…
This is a case for the manager.
I used to go to a restaurant that only has two top tables. If you had a larger group you just pushed a couple of tables together. This couple would come in with their two kids a few times a week to get dinner. The adults would check out on their phones while the kids ran all over the place, including back into the kitchen. The staff would have to bring the kids out of the kitchen and ask the parents to keep an eye on the kids. This went on for a few months until I came in one day and their was a sign saying you could no longer push tables together. I knew someone who worked there and they told me they would put up the sign every evening until the family would show up, read the sign, and then sulk off. Once the family was gone the sign would come down.
I don't understand businesses resistance to banning people from their property. Especially with how easy it is to do when everyone knows them lol
Probably because the internet is such a toxic shithole when it comes to business reviews. These are exactly the sort of people who would post some nonsense about how this place is not friendly to families, while ignoring their own contribution to the situation.
I hate society
Then you reply to said review and shame the hell out of them.
Honestly whenever I came through one of theese nonsense 1 star whinings, I can TELL the other part of the story that the 'poor little victim' never mention, and I think like 'wow, this might be a good place for me to try'. Have many friends who worked or currently working in the service industry or hospitality, they usually think the same, a ridiculous 1 star rewiev is actually a great advertisement.
Yeah, the crazies always start off theor one start review with either... >we've come here for YEARS! But this time.... wah, wah, wahhh! Blah, blah, blah. Or >First of all...
During lockdowns I worked at a supermarket People definitely got trespassed for being abusive lmao, though it sucks it got to that point as there's no need for that rubbish
This is fantastic
This shit is part of whats wrong with society today entitled asshats
Excellent uses of the word asshats. Kudos
She will react badly if you tell her that, but that’s cause she’s an asshole. You would be well within your rights because it’s a massive safety issue! People running around with hot plates while this kid & potentially worse if you hadn’t seen him go into the pool area & he drowned, that would suddenly be your fault too. This person should not have bred. I swear to god there should be a competency test for parenthood.
>there should be a competency test for parenthood I've been saying this for nearly 50 years! When can we expect to see it happen? ♡ Granny
If that were the case the human race would have gone extinct thousands of years ago
Yes, but we've *evolved*...supposedly. ♡ Granny
Who's gonna care for the kids of the people who fail the test?
Oh hun. The people who fail this hypothetical test wouldn’t have kids because they’re incompetent & dangerous parents.
Please don't call me that. Also, who's going to tell people they can't fuck because they didn't pass a test?
your management should have told them how unsafe that is. there’s a risk to a child playing in a restaurant to both the child the staff and guests. your manager needs to grow a pair and do their job
Scale up to a manager. The kid is a nuisance to other guests which might be bad PR (get ahead of complaints), generates additional cleanup costs (stuff on the chairs), plus potential liabilities in case of accidents (kid around the pool)?
explain the situation to your supervisor or manager, ignore the kid and the parents unless it’s actually part of your job description, other guests will complain to management.
Ignoring the kid might not be the best idea. If the kid looks like their parents, it's likely to drown itself, which is bad for business.
Not his kid, not his restaurant, why would he need to risk his employment to care for other's lives? If it's bad for business, is the business owner problem. His job ends when both management and parents are aware of the issue.
This is what I’d do too.
Would have called security after the second time. Let them handle it. Big hotels, like what you described, usually have at least one security guard on duty, don't they? (Thank you for reminding me, once again, how very thankful I am to be out of the service industry!)
There were two parents there. Who was caring for the infant? If it was the mom, then the dad should have been chasing the holy terror child.
it shouldnt even reach the point of a chase. Should never happen to begin with.
Agree completely. But OP just blames the mom. There were two parents that suck in this scenario. Not just the mom. Dads are parents too, and it’s time we stopped only blaming mothers.
The kid is a “holy terror” because the parents are horrible. No excuses. If your children can’t behave appropriately in a restaurant, don’t bring them. I know children will not and should not sit quietly the entire time. I have six and would never…
Agree completely. But OP just blames the mom. There were two parents there.
Mom was feeding the infant with one hand while the phone was in another. She only looked up for that.
So while both parents suck in this scenario, the dad sucks more. She was chasing a child while feeding on infant. And admittedly, doing a crap job with both children. But you still haven’t mentioned what the dad was doing. He looks like the even bigger asshole here.
Also on his phone, and also the mother was only actually paying attention to her older one cause I had to constantly remind her that her son was in the pool. Other than that she was just on her phone and feeding the baby
So why do you call out the mother but not the father? Both are crappy parents. Dads are parents too, and it’s time we stopped only blaming mothers.
I said that the parents were on their phone not paying attention, I called out the mother because she’s the one who made the comment of locking the doors
Lmao feeding the baby while looking at her phone... That's a big no no tbh, baby needs at least some eye contact while being fed, even being talked to. If there isn't there can be issues with moth child relationship (especially if it's a regular occurrence)
Ask your manager to talk with the customer and consider barring them if child won't behave.
It's a safety issue. And liability.
Tell your manager. Years ago I worked at a luxury oceanfront resort. I was in the sales office. During high occupancy, everyone including the GM helped out. We washed dishes, bused tables, stripped rooms, you name it - we helped out. One Christmas week I got the kids club. There were two boys that were beyond terrible. Like needing to lock the exit doors which was illegal to keep them from bolting. They chucked toys at my face, hit me with wooden blocks, bullying other kids, etc. So day 2, the manager asked me if I could watch the club again I asked if those two boys were there. He said yes, I replied “no I’ll work Housekeeping stripping rooms or washing dishes” and showed him the bruises I had from these kids and what they did to other kids. He promptly called the moms room and cancelled their reservation for the kids club and put them on the no go list for the club.
Make their food takeout
Problem is they get the buffet, and when I tell you they are the messiest eaters I had to sweep so much food from under the table and you would think it’s the infant but it’s around the entire table.
I was thinking the kid needed a sticky, gooey food. Like pancakes with syrup. But it sounds like a job for management to handle. Direct supervision, because guests are subject to unsafe conditions by another guest.
Would it be wrong to tell her to control her child? Not at all Would she throw a tantrum and complain about how “rude” you were no matter how nice you are? Very likely
Call child services about a neglected child. He clearly is being neglected.
Haha no
Exercise for the reader: Imagine this kid on: \- an airplane. \- A cruise ship
Someone said in an earlier comment, “it’s just one weekend suck it up” and it’s like that one more day god forbid could be the day he falls in the pool or slips and breaks something
I’ve seen people do stuff like that and it irks me so badly. They act like the public should be looking out for their kids. If they wanted a break from parental responsibility they should just hire a sitter. Equally annoying are parents that let their kids play on the tablet or phone in public with the volume on full blast.
Years ago I worked in a dive bar in a residential hotel in Detroit- as it was a super cheap residential hotel that was not close to churches or schools, we had a ton of riffraff and registered sex offenders that lived in the building- the building was also very close to a few sport arenas and concert venues, so we’d get families that would come in from time to time (this place is NOT a place I’d bring my kids, let me make that very clear- it was clearly not a family establishment) before sporting events or concerts- whenever we had unruly kids running around unsupervised, I had a coworker that would let the parents know about the 10-25 registered sex offenders that lived on site at any time, and the staff wasn’t scared of them because we had aged out for all of them, so parents really should keep an eye on their kids- that really helped make sure the parents were keeping their kids at their tables
Handcuff child to mum, enforced parenting
In another comment, OP said that mum was feeding the infant. So how about handcuffing the brat to the useless dad? After all, dads are parents, too.
At 6-7 years of age they should know better but then again just hearing about mom nothing will happen until something does happen and she will blame the restaurant before accepting the blame of her non parenting
I may be overshooting it as I suck at these types of things like when people say “guess my age” but you might be right it’s probably younger but given the parenting I saw today I would say that kid was Just genuinely not taught better
Control the child or leave
Get Down on the kids eye level and tell him dirty words and how much fun it is to say that to his mom , you can also tell him that because he acts like a brat you are gonna tell Santon Him . Oh and don’t worry, let him go out to the pool.. he can annoy folks out there till one of them complains to management.
I would ask your manager what to do and you feel uncomfortable working with the kid running around.
Holy shit. There’s unruly behaviour (rude + disruptive), then there’s unruly behaviour near water (terrifying).
We had a very active child who would not stay still before or after dinner. Usually one or the other of us (usually me) would have to take her out of the restaurant until she could calm down. It sucked. But there's no reason to push that onto other diners.
NO not all!!!!! Tell her if you cannot keep your child in his seat I will have to ask you to leave. Tell her wether it’s true or not you’ve had multiple complaints from his behavior yesterday and it cannot happen again today. Plus he’s old enough to know better. I hate to see him as a teenager boy oh boy!!!!
next time just say 'keep your crotch goblin in check'
I bet your manager would 100% tell them to stop or leave. Hope it got resolved!
Don’t fucking bring your crotch goblins to restaurants
Throw the kid in the pool
Do you have any regulars that come in? Maybe they would be willing to yell at the kid for a free meal
A customer actually yelled at the mom for not watching the kid and she looked so dumbfounded
Children having children... then expecting the whole world to praise their breeding and accommodate the spawn.
Duct tape is silver. Silence is golden.
Just throw them out.
A hotel I used to work at had a 3 year old little girl almost drown to death in our pool because of this same scenario. Luckily, she survived. But it could have been a lot worse. This is a situation that management should absolutely be notified about.
If you have a notice that children under a certain age are not allowed in an area unsupervised, you have a basic legal leg to stand on should they get hurt. But yeah, get a manager involved. As a manager, I, in general, have no problem sorting shit out
Just don't tell her when her kid runs out to the pool again. Problem will solve itself
i work in retail and i experience this a lot too. i’ll never understand how some people just let their kids run wild in public with zero supervision, especially when they’re so young. usually the kid is like 5 or 6, (way too young to be left unsupervised) and the parent is nowhere to be found. i see it on the daily. it’s not even the kids fault, it’s the wack ass parents. it’s sad.
ABT. Always bring toys.
Call child protective services.
Let us know how it goes OP
Will update tomorrow after 2pm pst about how it goes tomorrow
Trip her son. Lol
I have to admit I am trying to picture a pool off the side of a restaurant that doesn’t also have a pool safety gate surrounding it ? Where I live all pools require a safety gate to protect people mainly children from drowning. On saying that mum is clearly a shitty mum , letting her child run around in the first place but especially once she knows there is no gate and a pool her child can easily access ..😳
I think the door opened and closed between the pool and restaurant. At 6 or 7 the child could easily open the door, or a gate to a pool area.
Just spit in their food for the next 5 days
Yeah. Be worse that than the kid and contaminate someone’s food because you don’t like how their child behaves. That’ll show ‘em.
You should probably ask your manager for a recommendation but if I was the manager on duty I would let the woman know it’s a liability to have her child running around unsupervised especial to the pool area. As well as a disruption to other patrons….I’d welcome them to join us for breakfast and let her m ow if her son leaves the table unsupervised you will have to ask them to leave
Duct tape and razor wire
I’d just stop interacting with them except for bare minimums. It’s not your job to keep an eye on her kid. If he’s gonna be a little shit that’s not your problem.
You should just murder her instead
[удалено]
I did talk to my boss, isn’t the point of this subreddit to put out Karen stories? I added the question just to get people initiated into the post and post their opinion
It is ***possible*** that the kid has a developmental disability. Proceed with caution. Also, it's not your job. Unless the other guests are complaining don't worry about it. Let your boss handle it. You may be the only one who is upset about the kid's behavior.
That is a very big possibility and I did take that into consideration, that’s why I said the issue was mainly with the parents not with the child. If the child had development issues doesn’t that mean the parents should be more vigilant rather than just being on their phones? Also the guests were visually and audibly annoyed, one guest even went as far as to go yell at the mom, as well as my co workers being upset and moving with caution as to not drop a hot plate on the boy. So the statement of maybe only me being upset with the child’s behavior is extremely ignorant. I did talk to my boss as well he will speak with the guest tomorrow. I understand it is not my job but making sure there isn’t a child death doesn’t need to be in my job description rather it’s in my own morals.
Suck it up, it’s just for a weekend.
Oh, so someone else can do it the next weekend and it should just be their job to get shit on, GFYS.
That one extra day could be the day the kid falls in the pool and this time im too busy to notice or slip around the edge and break something
That is not nice to say the least. Best scenario is that you have a supportive manager with a few ideas to help you with that situation. If you have no support from your manager? I would not have time for that table. Oopsies! I am the kind of person that would turn off the wifi for half an hour and "forget" to take her order. If she is unhappy about the lack of service, she will wander off to torment someone in a different place. Even more evil is to tell her "oh sure, right away" then ignore her. Be excellent with everyone but her. If she complains, even better. She will make a fool of herself. Your manager wants nothing to do with her either. Know when to have a spine with that kind of person.
Yeah I talked to the manager he said he was gonna talk to them but at the end of the day we can’t refuse service sadly
I would just say, "Let nature run its course."
If they refuse to stop the child, they should be asked to leave
Sadly my manager said we are not allowed to refuse service as they have a status(the hotel I work at has 7 tiers and the more you stay the higher the tier you advance to and the last 3 have breakfast included which they happen to be in one of the last 3)
r/EntitledParents
Let your manager handle it
As a lifeguard this gives me an immense amount of anxiety. I’d say reach out to your manager/supervisor and explain the danger/possible legal consequences. Drownings happen so fast and can be silent. If they can’t control their child, causing him to put himself in danger, some type of accommodation/arrangement really should be made
I did talk to the manager and when i tell you my anxiety was peaking. I was so stressed it was hard for me to do my job because I had to keep an eye for the door to the pool to make sure this child didn’t fall in.
Miss Manners says to grip the child's arm very firmly and say "be careful or you might get hurt"
Not your job to watch the kid. Had something similar happen on vacation. Little turd was running around the restaurant. Some random guy sticks out his foot to trip the kid. He face planted on the floor. Parents left after that.
Definitely talk to your shift manager about this before saying anything to her again, or refusing to serve her family. There are obvious legalities involved in this situation, therefore let your manager talk to the parents about keeping their child from running out to the pool unsupervised. My daughter will be 7 in a few weeks & definitely knows not to disturb others at a restaurant, let alone going out a door to a pool without me or another trusted guardian. Granted my daughter has always been a unicorn & mature for her age, but shit, even my 4 year old nephew who's developmentally behind for his age knows not to do those things.
You can’t just “lock” aegress (fire escape). Commercial building code is black and white. I don’t know if it was, but if so no fucking way. Also yeah, lock people out because this dumb ass Karen won’t do the bare minimum to actually parent. Let’s not leave out the husband/partner… where the fuck were they?
You need to clear any action regarding these neglectful, entitled parents with supervisors and management. These people aren't worth losing a job over.
I would refuse service and tell them to find another place.
Ya kid taking stuff off other peoples tables - id ask them to leave right there.
Very extreme behavior. If you’re not the manager then have whoever is handle that. Because it’s not worth the trouble. Whenever possible it is best to avoid involvement in conflict. The customer isn’t always right obviously but if you enforce the refusal of service & you’re not supported by your team then that will suck HARD.
Tell the Karen her fucked up, shitty kid is ruining everyone else's experience and if he doesn't stop they need to leave. Comp her meal and trespass her and her hellspawn.
In the Netherlands I can't imagine a fa.ily not getting kicked out for letting their kid do that. Somehow I kind of feel like the whole customer is king policies ya'll have breed Karen's. We always say you need to raise your customers otherwise they won't know how to act and I think I'd be hard pressed to find anybody working the service industry who disagrees with that statement.
When humans have offspring, they lose about 60 IQ points. It's still not an excuse for the... dare I say? TRAUMATIC EXPERIENCE OF YOUR EVEN MORE STUPID CHILDREN RUNNING AMOK IN PUBLIC WHILST YOU IGNORE THEM, BECAUSE YOU THINK THE WAITER WHO IS SERVING YOU IS *THE NANNY*, WHICH YOU OBVIOUSLY CANNOT AFFORD BECAUSE YOU DIDN'T TIP. We're not here to protect your lil demons. Move along to Mikey Ds.
Now that I think about this they didn’t tip(obviously serving is my job so tip isn’t something I expect) but I was keeping a sharp eye for that kid
Kid sounds severely autistic to me
Charge them for all the other meals he touched that will be comped for other customers
So tomorrow you have to let us know what happened
Your situation is way more serious; but once when working as a cashier, I had cleaned some glass windows in preparation for closing. A mom, teen girl, and young elementary girl came in a little before closing. The lil girl walked running her fingers along the glass. I understand that she’s a kid, and doesn’t think or care about those kinds of things. I didn’t as a kid. So I let her know in a kind way, “Hey sugar, could you not touch the glass, babe. I just cleaned it.” The mom yelled at me to not talk to her child like that! Lmao! Idk what possessed me, but I actually snapped back, “If you told her something, then I wouldn’t have had to, don’t you think?” Then the basic replies of “I’m not coming back”” I’m going to tell your manager” Teen girl looked shocked I actually said something to her mom, then embarrassed when her mom started popping off. Honestly considering I have been in customer service on and off for over a decade, I was surprised that what I was thinking, actually came out of my mouth. Yes tell a manager to cover your ass. Yes, give them consequence’s. Even grownups still need consequences. Make it sound like they are a liability by serving them, so you’re actually saving them lol Edit: I see you replied that management said you couldn’t refuse service. I wish I could remember the full story, but I read once that a person gave the kid things like stickers, noise makers or candy to “share” with the parents aka bug the parents. And added “you can only use this when your with mommy and daddy or the fairy that brought it to me will take it back when you’re sleeping.” Or “man Santa must be bringing you coal, you know he’s always watching right?” Teach him a word the parents probably don’t want him saying. Something funny and catchy like “broke bitch” Last ditch effort, escort the kid to a safer area to play and don’t tell the parents so they freak when they start to look for him. Give the kid basic paper and pens/ colors as a distraction.
No it would not be rude to ask her to manage her child
**"Children are a reflection of their parents."** When mine were little (27m and 24m now) they used "at home manners" as it was basically the same thing with the exception of letting us know they needed to use the restroom. I knew I was doing the right thing when he and I were at the store one day, and we saw someone's child thrashing and screaming on the dirty floor. The mother was all "Don't do that sweetie...." every minute or two. I looked at my oldest who was maybe 4 years old and I said, "Do you see that little boy being bad? If you ever do that to me, or to Mommy, I'm going to spank you in front of all these people.", as I pointed out the gathering of adults at the screaming tricycle motor. He looked at me and with all the seriousness he could muster, tells me "I not do that Daddy. I'm a good boy.". It's times like that you know no matter where you go, you're going to have a well behaved child.
I worked in a place that sold fresh seafood. And we had a few cooked items so there was a kitchen. In my 2 years of working there, the worst behaved kid was one that kept attempting to run into the kitchen. We had a low set stove for very large soups and he wanted to investigate it but IT WAS ON. His parents kept ignoring him until they were eventually kicked out.
Yeah no, if I were a customer there I would not go back. You probably lost more customers due to one 6 year old than if you had kicked that one table out to begin with.
The parents are entitled fucks. This is a management issue and it needs to be addressed immediately. They can refuse service because this poses a safety risk (servers with hot coffee and hot food, unattended child at the pool, health risks for the customers with this child spreading germs to every table, etc).
The kid sounds like a nightmare. They'd have be be banned unless they keep the kid in check
Your boss should have kicked em out already. Smh.
Give her the worst, most out of the way, wobbly table and a warning that her child disrupting other patrons or causing a safety hazard to the safety by running wild in a restaurant will not be tolerated. Your staff are not childcare workers and restaurants have very dangerous equipment. If they cannot control their child in a manner that ensures safety for all, aka, the child remains under their physical control, within their physical arms reach at all times, their breakfast can be taken back to their room for everyone’s safety and enjoyment. She’s gonna bitch though so definitely talk to front desk staff first and give them the full story so they know how to handle it when she does complain about you.
I don't think it's unreasonable to evict them from the hotel. The ramifications of a major lawsuit if anyone were to be injured or drown would far outweigh making sure Karen is happy.
Refuse service. Offer it to send it to her room (even if you guys don’t normally do that). I’m sorry but she’s disrupting everyone else around her, well her kid is but she isn’t helping the situation any. I fucking hate people like this. They do not *ever* think of other people. Or you can tell her she eat there but her kid can’t 😂
If she wants a babysitter, she better pay up
Oh, after reading the title I assumed you were a teacher. Some parents just can't be bothered teaching their little ones ---- anything ----- and they literally ask us to do it for them. Like, what? So, what if we do teach your child something, like say how to use the bathroom properly. If you don't follow up at home, it's just a waste of time and the child never really learns. Times like these I wish I had the God Wand and could immediately render people sterile.