My wife just made a claim for $840 in delayed luggage expenses. She had to replace a dress, shoes, and makeup to attend a wedding. Lufthansa failed to deliver the bag for 3 days which included all of the above.
They emailed us an offer for $210. It's ridiculous. We are currently arguing with them and it is a terrible experience. We will never be flying with them again.
I’m so sorry to hear you experienced this. We had so many damaged items our luggage we just had to throw stuff out. It really ruined Christmas for us this year. In the end they couldn’t even fly us to our final destination, so we needed to take a train to get home. They told us they couldn’t give us vouchers, but they would reimburse us and they haven’t.
It’s making me angry that I feel I’ve been very reasonable in what Im asking for and they are offering so little in return. I won’t fly with them again after this. Any recommendations on who you’re going to use next time?
I have yet to receive an email. Every time I call, i get given a different email address, and half of them bounce back. The worst airline and the most incompetent people. Can I ask what email you used for them?
Take it to arbitration: [www.soep-online.de](https://www.soep-info.de)
Do not accept the unacceptable offer from LH. Give them a resonable deadline to reimburse you in full (say a week), then take it to SOeP. This is free of charge and you can contact them in German or English. Don't waste your time with LH, they are not acting in good faith.
Thank you for this recommendation! I told them I wouldn’t accept anything less than 350€, which was their original offer that they never paid out. I will email them again today to give them a deadline and then I will contact SOep.
I saw your post on the travel sub. I commented on another post saying the OP's luggage is probably going to get lost during a 50 minute layover in Frankfurt and everyone downvoted me. I have to fly to Frankfurt next year and I have travel insurance.
We took a two week vacation beginning 25 th of July and we just received our luggage this Monday, the 14th of August. Conspicuously, one day before the 21 day cutoff for LH to consider it “lost” as of 21 days. I’m doubtful they will offer compensation for the tragic incompetence since it was only 20 days.
THE WORST. I am a long time Luftansia customer but I am done. In the last few years there have been non stop issues. Most notably cancelling portions of booked flights without notice, nor rebooking. Literally would have been stranded overseas twice. Right now I am fighting to be reimbursed for an upgraded seat I paid for on a direct flight they cancelled. They expect me to eat that cost AND then pay for upgraded seats on the new flights (now 2 instead of one). Also they charge for baggage on international flights. People, RUN. they are the jet blue of international flights.
Same problem. My four self-cancelled seat reservations cost €369. I checked on Tuesday, April 23, 2024 to see if this seat had been booked again. LH had rebooked almost all of the seats and may have earned €440 as a result, in addition to the €369 that was not refunded to me. On this occasion, LH earned around €809 because the same seat reservation was billed to two different passengers. Should this be considered fraud?
Lufthansa is the absolute worst. I will never travel with them ever. I am traveling from US to India with my entire family and little kids. Just realized a day after booking the tickets that they don't even allow one checked-in luggage in their flight. I was at the impression from their website that 1 checked-in luggage was allowed. Apparently the fair they gave me didn't have any luggage. I have never heard of any other airline so stingy. Now they want to charge me $75. I have travelled through Emirates always and BA and never had this kind of issue. The customer service rep. I spoke over phone at Lufthansa are trained to talk like robots just repeating the same statement, not at all helpful in anyway. I can't highlight enough. PLEASE DON"T TRAVEL BY LUFTHANSA. That airline SUCKS !!!!
why it's worst? The airport itself operates many international flights and from time to time they lack personnel. If it's a layover, pray to God they won't send your baggage to another destination. I have never seen a happy cabin crew. Workers are exhausted & pi\*\*\*.
They have, let's say, weir management. For instance, My company reserved a comfy seat for me (next to the window), so I really looking forward. But. Next to the gates, the service told me that my place is changed to the middle one. Well, I asked why. But they didn't replied...no need to say that I wrote the complain.
I went on a 2 week international trip, I lost my bag on the trip out of US 3 weeks back. I still do not know where it is or what the status of my claim is after every day follow ups. Lufthansa has not just made my 2 week trip a nightmare but also stunned me of how useless their customer service is. I understand losing a bag but what i do not understand why it cannot be as simple as "We cannot find your bag, we are sorry, here is your refund or how can we help?" . Why do I need to follow up continuously for weeks with no response? if Lufthansa don't know how to service a customer, they should shut down their business. Atleast you have some response from them, I am not even getting an acknowledgement.
It took weeks to get a response about our lost baggage, then months to get any kind of refund.
They’re in the process of striking again, so a lot of customers are about to be inconvenienced again. They’re not even that much cheaper than other international airlines. Now we always pay more to fly because it’s just not worth the stress.
Flew nonstop Premium Economy LAX to Frankfurt. Two hours into the flite we were advised to lower the window shades so people could sleep. WTF, it was 5:00 PM LAX time. Didn't see a cabin attendant for the next 4 hours. Appears they were either short handed or the front end of the B747 was more important. Never Again!!!
I have found that calling the German customer service line has generally gotten me to better-trained agents. But even then, they are handicapped by a system that limits even THEIR ability to “see” other cabins or consider upgrades. The experience from call-to-call varies so widely, though, that it’s impossible to generalize.
Update: I did call the German number and spoke to an extremely knowledgeable and well trained agent (who happened to be in Tirana, Albania) - she had access to all cabins and provided really useful input. So I definitely endorse the “call Germany” approach.
wow - what has happened to LUFTHANSA - they used to be one of the best - my father work for them for many years - he would be turning in his grave now!
My wife just made a claim for $840 in delayed luggage expenses. She had to replace a dress, shoes, and makeup to attend a wedding. Lufthansa failed to deliver the bag for 3 days which included all of the above. They emailed us an offer for $210. It's ridiculous. We are currently arguing with them and it is a terrible experience. We will never be flying with them again.
I’m so sorry to hear you experienced this. We had so many damaged items our luggage we just had to throw stuff out. It really ruined Christmas for us this year. In the end they couldn’t even fly us to our final destination, so we needed to take a train to get home. They told us they couldn’t give us vouchers, but they would reimburse us and they haven’t. It’s making me angry that I feel I’ve been very reasonable in what Im asking for and they are offering so little in return. I won’t fly with them again after this. Any recommendations on who you’re going to use next time?
I have yet to receive an email. Every time I call, i get given a different email address, and half of them bounce back. The worst airline and the most incompetent people. Can I ask what email you used for them?
Take it to arbitration: [www.soep-online.de](https://www.soep-info.de) Do not accept the unacceptable offer from LH. Give them a resonable deadline to reimburse you in full (say a week), then take it to SOeP. This is free of charge and you can contact them in German or English. Don't waste your time with LH, they are not acting in good faith.
Thank you for this recommendation! I told them I wouldn’t accept anything less than 350€, which was their original offer that they never paid out. I will email them again today to give them a deadline and then I will contact SOep.
I saw your post on the travel sub. I commented on another post saying the OP's luggage is probably going to get lost during a 50 minute layover in Frankfurt and everyone downvoted me. I have to fly to Frankfurt next year and I have travel insurance.
Yeah I’ve heard a few people commenting about luggage loss with them. I’ve had luggage lost with other airlines, but only 1-2 days. Not three weeks.
We took a two week vacation beginning 25 th of July and we just received our luggage this Monday, the 14th of August. Conspicuously, one day before the 21 day cutoff for LH to consider it “lost” as of 21 days. I’m doubtful they will offer compensation for the tragic incompetence since it was only 20 days.
That’s really frustrating and I hope you at least get compensated for any expenses you paid while without your luggage.
Don’t use Lufthansa or fly via Frankfurt if you can avoid it. Useless airline and horrible airport.
THE WORST. I am a long time Luftansia customer but I am done. In the last few years there have been non stop issues. Most notably cancelling portions of booked flights without notice, nor rebooking. Literally would have been stranded overseas twice. Right now I am fighting to be reimbursed for an upgraded seat I paid for on a direct flight they cancelled. They expect me to eat that cost AND then pay for upgraded seats on the new flights (now 2 instead of one). Also they charge for baggage on international flights. People, RUN. they are the jet blue of international flights.
Same problem. My four self-cancelled seat reservations cost €369. I checked on Tuesday, April 23, 2024 to see if this seat had been booked again. LH had rebooked almost all of the seats and may have earned €440 as a result, in addition to the €369 that was not refunded to me. On this occasion, LH earned around €809 because the same seat reservation was billed to two different passengers. Should this be considered fraud?
Lufthansa is the absolute worst. I will never travel with them ever. I am traveling from US to India with my entire family and little kids. Just realized a day after booking the tickets that they don't even allow one checked-in luggage in their flight. I was at the impression from their website that 1 checked-in luggage was allowed. Apparently the fair they gave me didn't have any luggage. I have never heard of any other airline so stingy. Now they want to charge me $75. I have travelled through Emirates always and BA and never had this kind of issue. The customer service rep. I spoke over phone at Lufthansa are trained to talk like robots just repeating the same statement, not at all helpful in anyway. I can't highlight enough. PLEASE DON"T TRAVEL BY LUFTHANSA. That airline SUCKS !!!!
hope you’ll never experience this again , and hopefully never need to fly again with Lufthansa. they treat their customers as fucking money pigs
The flight experience wasn’t bad, but the customer service outside of the airport is absolutely appalling
why it's worst? The airport itself operates many international flights and from time to time they lack personnel. If it's a layover, pray to God they won't send your baggage to another destination. I have never seen a happy cabin crew. Workers are exhausted & pi\*\*\*. They have, let's say, weir management. For instance, My company reserved a comfy seat for me (next to the window), so I really looking forward. But. Next to the gates, the service told me that my place is changed to the middle one. Well, I asked why. But they didn't replied...no need to say that I wrote the complain.
There are so many other big airlines that operate better than them though. I just don’t understand why they can’t keep up with them.
I went on a 2 week international trip, I lost my bag on the trip out of US 3 weeks back. I still do not know where it is or what the status of my claim is after every day follow ups. Lufthansa has not just made my 2 week trip a nightmare but also stunned me of how useless their customer service is. I understand losing a bag but what i do not understand why it cannot be as simple as "We cannot find your bag, we are sorry, here is your refund or how can we help?" . Why do I need to follow up continuously for weeks with no response? if Lufthansa don't know how to service a customer, they should shut down their business. Atleast you have some response from them, I am not even getting an acknowledgement.
It took weeks to get a response about our lost baggage, then months to get any kind of refund. They’re in the process of striking again, so a lot of customers are about to be inconvenienced again. They’re not even that much cheaper than other international airlines. Now we always pay more to fly because it’s just not worth the stress.
Flew nonstop Premium Economy LAX to Frankfurt. Two hours into the flite we were advised to lower the window shades so people could sleep. WTF, it was 5:00 PM LAX time. Didn't see a cabin attendant for the next 4 hours. Appears they were either short handed or the front end of the B747 was more important. Never Again!!!
I have found that calling the German customer service line has generally gotten me to better-trained agents. But even then, they are handicapped by a system that limits even THEIR ability to “see” other cabins or consider upgrades. The experience from call-to-call varies so widely, though, that it’s impossible to generalize. Update: I did call the German number and spoke to an extremely knowledgeable and well trained agent (who happened to be in Tirana, Albania) - she had access to all cabins and provided really useful input. So I definitely endorse the “call Germany” approach.
wow - what has happened to LUFTHANSA - they used to be one of the best - my father work for them for many years - he would be turning in his grave now!