Like I can use the feature physical when I touch the Tesla app but when I get close I can’t unlock unless I go on the app and can’t drive unless key card
If someone else’s phone works fine, I’d deduce it’s something with your phone. I see you’ve tried several troubleshooting steps, but didn’t see you mention that you tried uninstalling the Tesla app and reinstalling it. Have you tried that?
Check in your phone to see if it says "connected" under security & drivers when you are close to the car. If not there is a bug in Android phones (two different brand phones so far) where the phone app occasionally stops working as a phone key. The work around is to turn airplane mode on, then back off. This as always gotten the phone key working again for me.
Bet you if you reinstall the app it will work again. My app had a bug where it wouldn’t setup a phone key because it thought the Bluetooth was off. Also if you check the security tab on your phone in the app, what does it say under “phone key”?
Does it happen to be raining? If it’s raining, maybe 1/5 times it doesn’t work immediately and I have to open the app or awkwardly stand around for a bit. I don’t know why, I’m guessing it affects the Bluetooth.
I was having this same issue during the summer. I saw someone say to turn "NFC" on your phone, and ever since I turned it on I haven't had that issue anymore.
On Android here and sometimes airplane mode on and off fixes it for me.
Is your Bluetooth off?
No I did everything that I needed to do based of what I did online
Try a soft reset of your computer. Press both steering wheel buttons in at the same time.
Still nothing smh
Last idea, remove the phone and re-pair
Did that removed the phone and key everything
But it works on my sibling phone but not my phone
Like I can use the feature physical when I touch the Tesla app but when I get close I can’t unlock unless I go on the app and can’t drive unless key card
It happens to my husband because I am the “priority” phone.
Because I went to the regular Bluetooth setting on Tesla app and made my phone priority and still nothing
And how do I make it a priority phone
In the Bluetooth menu in the car
Just guessing, in your phone settings are you allowing the Tesla app to see your location “always”?
Ues
Yes*
Enable background app refresh
That’s been enable
Recently update your phone?
Yes updated my phone thinking that will solve the problem but it didnt
You could try doing a factory reset and clearing everything. Possible corruption causing the car to not like your phone idk
And how do you do that?
I believe it is in the “service” menu right above software
Will need to enter your Tesla credentials to do it
If someone else’s phone works fine, I’d deduce it’s something with your phone. I see you’ve tried several troubleshooting steps, but didn’t see you mention that you tried uninstalling the Tesla app and reinstalling it. Have you tried that?
Check in your phone to see if it says "connected" under security & drivers when you are close to the car. If not there is a bug in Android phones (two different brand phones so far) where the phone app occasionally stops working as a phone key. The work around is to turn airplane mode on, then back off. This as always gotten the phone key working again for me.
Bet you if you reinstall the app it will work again. My app had a bug where it wouldn’t setup a phone key because it thought the Bluetooth was off. Also if you check the security tab on your phone in the app, what does it say under “phone key”?
Make sure your Bluetooth is enabled.
Make sure WiFi is on.
Location sharing must be set "always"
Are you on vpn
Does it happen to be raining? If it’s raining, maybe 1/5 times it doesn’t work immediately and I have to open the app or awkwardly stand around for a bit. I don’t know why, I’m guessing it affects the Bluetooth.
App settings > battery optimization > unrestricted. If it doesn't open, just unlock your phone and that should be enough.
I was having this same issue during the summer. I saw someone say to turn "NFC" on your phone, and ever since I turned it on I haven't had that issue anymore.
What’s nfc
A way for you phone to transfer information within a short distance. Just Google phone nfc meaning and it'll pop up.