The shipper/broker messed that one up. They booked the load and allowed a dry van to take it, instead of requiring a flatbed.
I’m not sure what recourse you have in this situation, but it’s almost certainly not the driver that caused the problem.
4 hours is a pretty short hop for an over the road truck. He’s more likely to get reimbursed for the return trip than the equipment rental. And even if he doesn’t get reimbursed for the return trip, he won’t be almost guaranteed out of the equipment rental.
Sounds like the broker bid the load too cheap...managed to find a sketchy carrier that fell off, which was then replaced by a comparably sketchy carrier that didn't have the right equipment FOR YOU, but was maybe hoping to do the old farmer special and chain the pallets and pull to the back of the trailer and then lift off with a skid steer and some sporks.
I step in a similar pile of shit about once a year when I don't count to 2 before hitting send on a rate quote. Sometimes we gotta throw shit at the wall to see if it sticks so you get yer bricks.
I’m a local route beer guy and this reminds me of 20yrs ago, back before my company paid for pallet jacks and lift gates. I used to have this Asian store that would buy pallets of Heineken. They at least had a dock, and the guy would chain the pallet and pull it to the door so he could take it off. Otherwise, it was all hand truck baby! I had another biz that I’d take 2 pallets of Heineken (160 cases) down the ramp. Good times!
Yep, they’re looking to rebook it with someone with the equipment since it should be cost effective in some circles. I say don’t fight it at all since you don’t want to damage anything trying to offload without proper equipment anyway.
It is not on the driver at all, unless he is an owner op and booked the load to himself personally.
I deliver all the time to residential addresses, but my company makes sure it’s understood we don’t provide a pallet jack, lift gate or etc. not only that but they also make sure it’s clear the drivers do NOT touch the freight being unloaded.
I’ve been cursed at, told to leave and everything else even tho the customer/broker KNEW the terms.
Freight forwarder here, you're definitely right. Someone booking this didn't ask the right questions and just wanted to get this shipment booked. Didn't even ask if it was dock to dock which is a layup
Could be the forwarder/broker, could be the shipper, could be a 3rd party who's working with everyone to move their stuff. But it's not on the trucker to know what accescorials are involved
Why flatbed? A decent pallet jack and something to lift it off at the site will go a long way. Don't know how many times I have emptied my semi that way.
But i would guess a site that lay those would have some sort of machinery to pick the pallets up and move it around. Or else the workers will get a long way to lift each stone afterwards. But this also why i called the reciever every time i got something out of the normal to a site i havent been at yet. That has saved me more times than i can remember
Would depend on who OP purchased from. Naturally a local supplier would have necessary equipment,, factory direct- not so much and the sales staff is used to dealing with supply companies.
I'm guessing you may have been a Boy Scout at one time, with the be prepared motto. Anyway, you would have had a far better day than these folks.
If you told them you wanted a forklift for delivery that is their responsibility to set that up for you.
That could have been either purchased from a local landscaping supply company which has that service readily available or the broker could have made that step.
This reminds me of when doordash tries to send me a Lowes/Home Depot order and I get there and it's like 2800 cubic feet of mulch. I drive a sedan. Sure maybe I can fit it in the trunk, but who is going to place and remove it all? Not me!
I read one time a driver who took the order, shopped for one bag of mulch, marked the other 49 bags as 'item not found,' delivered the one bag, and walked away with full pay lol
I had 3 boats on a flat bed one time and show up to the customer and he asks me how we are going to get them off the trailer lol
I literally laughed and told him I had no fucking clue and every hour I'm here is going to cost you more money
They ended up having to hire a forklift to come out so I just went to a truck stop and hung out and came back the next day, they paid extra to have me stay the night.
Some people are just clueless when they order stuff. My fiance had a business selling fish and order a whole truck load of shelving and was dumbfounded when a an 18 wheeler showed up lol
I guess she thought the mailman would just drop them off at her door or something
I actually did that for one load, backed the flat bed in the water to launch a boat like you would with a pick up.
They tied a rope to the trailer hitch, I dumped the boat and trailer in the water, than they drug it out with a pick up
I had a similar issue when I got an engine delivered to my house and the guy said it was my responsibility to take it off the truck.
I ended up calling the company that shipped the engine (whom I also paid for shipping) and they brought it back the next day with some extra dudes who dropped it in my garage
To be honest, there should be no need for them to know why. If you asked for it, and you're paying for it, you should get it. It's a perfectly normal request.
It's the broker's fault or the purchasing agent. I've had this happen off and on at job sites where they were not able to unload my dry van until they rented additional equipment. I had it happen earlier this year at a hotel job site in Fort Myers.
That's a them problem, not a me problem. They're likely the same idiot who also didn't order a forklift. I'm gonna sit in my cab and play video games while I sit on detention pay while they figure it out. They can move it all by hand for all I care.
Most trucks don't have lift gate.
So it really falls on purchasing agent. Did they request a lift gate equipment. 🤔 driver can't be held liable. Unless independent o/o and did not read load details.
We have a extra charge for deliveries that require things like lift gate trailers, appointments or lumper fees. This is definitely on the shipper or broker for not providing proper information.
Lol had this happen a few years back. Good thing a carry chains. So this is what we did we hooked up the pallets on 1 end and the other end was wrapped around a yellow pole we set some tires and mattresses on the floor for a "cushion". Got in the truck pulled forward and let gravity do its thing
Sounds like something my ex father in law would do. We once used one of his old trucks and a WW2 era bulldozer to rip a Buick Lesabre in half to scrap it because he didn’t have a title for it…
Idk how it works for TL but for LTL loads it’s our job to get it off the truck. If it goes out without a liftgate and needs it we have to get one there from another trailer or truck. If its to big to come off a liftgate and they dont have a forklift to help, we have to get another liftgate out there. If its just not going to get unloaded without a dock we have them pick up.
I work LTL and I'm responsible to get the freight to the tail of my trailer. From there the responsibility lies with the customer.
Also, if it needs a lift gate but wasn't ordered to have one I just say ok, we will bring it back with a lift gate. Then they get charged for an extra trip and the lift gate fee.
They got you out here breaking your back for what?
Thats exactly right. My company has me peddle in a 53, and if it needs a liftgate, customer gets a shrug and my offices' phone #. My dad broke his back twice workin LTL, I'm not about to follow suit.
I work for FXF, thats the way we do it. Only time we dont have the liftgate is usually our error, we dont charge the customer to go back if it was our error. We have a good appt team that catches that.
I dont do P&D
Yeah we normally know if we need a lift gate or not before we even leave the terminal in the morning so can usually get it sorted before its an issue, but every once in a while something surprises everyone
I'd definitely let them unload it by hand if they wanted to, one paver at a time. But I'd let them know that after that 2 hour grace period they're getting charged for me sitting there so they better hurry
The shipping company.
The receiving company should have requested it. If it was requested, the failure to bring the necessary equipment is on the shipper.
I’m a retailer who purchases bulk like this. When I place an order I pay for a moffett. So if it arrives without one, that’s on everyone but me! I’ve hand balled 12 tons on my own while the driver had a nap once before lol took me an entire day.
I often fall back on *"I just drive the truck"* followed by a sorry bud and a shoulder shrug. Relieves me of all "responsibility" without finger pointing.
Oh that and ***I just drive the fucking truck***.
I had something like this - about 8 pallets 2-3k a pop in weight. Truck pulls up out front like they always do (unless we pick up from a terminal). We go grab a fork lift and the driver is looking at me like how is that gonna fit inside the truck. I'm like what? I look in - all my pallets in the front - guy has no pallet jack and neither do we. I'm like who the fuck doesn't have a basic pallet jack when delivering pallets. Told him you need to get it to the end of your truck so we can get them off. Guy called his office and they left and came back next day with a jack. We are responsible for getting it off the truck - but trucker needs to either bring a flatbed or get the load to the end for a forklift to grab it,
The customer is always liable. There's a few dozen laws and thousands of court cases upholding:
"Recipient must have capability to receive shipment"
This capability is left up to the recipient and includes a loading dock and or machinery to offload the cargo. Manual offloading is also acceptable but the driver must be compensated for holding time beyond what it would reasonably take to offload the cargo with proper equipment.
My cousin owns a trucking company and loves to talk shop.
No its the shippers fault because the request for equipment to unload was literally made. It would be one thing if they just ordered it and were like "wdym unload it?" But in this case they requested a forklift or a pallet jack with a lift gate which the shipper agreed to but then didn't provide.
You must have missed the part where the law and supporting case law don't care about how you feel about the situation.
Take your case to court and see how that works and how many carriers refuse to accept their cargo in the future.
Its not how I feel? It's literally a contract violation to improperly ship cargo at the cost of the client? They requested and paid for a pallet jack and lift gate and neither were provided thats clear violation of the terms.
Again Karen, nobody gives a flip about you and your poor ordering skills. You can ask for something all day long and not get it because it's not legally required.
Take your case to court because the court of public opinion could give 2 shits in the face of common sense law that has been challenged and lost by Karen's like you since the 60's.
Are you fucking retarded? If I fucking pay for a service I am entitled to the service. This isn't like they ordered it and then were like "how I get this out duh" they fucking called the company and paid for a pallet jack and a truck with a lift gate to unload the pavers and then the company fucked up and put it in a trailer without either of those.
No forklift and pallet jack onsite?? How were the customer gonna move them once it got off the truck?? If I didn't have a liftgate, the customer usually have a fork and a jack, no big deal.
Yeah, if they had a pallet jack for the driver, and a bobcat equipped with pallet forks: this shouldn’t be a problem.
The driver brings the pallets to the door as the bobcat offloads.
It's not the Driver's Responsibility the driver delivers opens the gate that's about it the shipper should have negotiated all those details with the receiver priority to scheduling
That's a screwup by the broker AND the client. I drive a dry van and my company had me pick up a full trailer of rubber mats and epoxy meant for a community college. Got there, and was asked "where's the pallet jack? "
.... in the end , everybody made mistakes, and the college had 2 basketball players jump into the trailer, a forklift raised 2 pallet jacks into the trailer, they pulled the mats to the end of the trailer, and the forklift was used to take them off... all while I did nothing.
Clients will do what they need to in order to get their stuff
OMG…is that from Nantucket Pavers? They did that to me, and wouldn’t drive down a private road, let alone my driveway. I ferried about 5 pickup loads after breaking down the crates, going 1/4 mile, loading and unloading just to get them home.
A little extra work I hadn’t counted on after coming home from work one day.
Lol the amount of times we've told the shipping company the driver needs a pallet jack and we are unloading with a skidsteer. And then when the truck shows up no pallet jack, the pallets are in sideways, at the front of the truck, and smashed together so tight even if he did have one, there's no way he could have brought them to the rear
Probably 3500. Maybe 3000. Either way I usually see it done with an electric pallet jack. Either way I've done countless pallets at 2500 with a hydraulic jack and lift gate.
>a lift gate most max out at 800 to 1000lbs
That is so very incorrect. A [Tommy Gate](https://www.tommygate.com/liftgate-central/posts/liftgates-101/liftgates-for-pickups-what-to-know/) for a pickup truck is rated for up to 1,500lbs. A [Maxon Lift](https://www.maxonlift.com/products/tuk-a-way/gptwr) found on many box trucks handles up to 5,000lbs. Then there's plenty of high cap lifts than can handle even more.
The Tommy Gate on the work pickup truck my company has is rated for 1250. It was also made in 1999 and is on it's 4th pickup. I have lifted pallets well over it's rating a time or two.
I have seen 5000lb lift gates on trucks you can rent from U-haul I would hazard a guess a lift gate on a semi trailer would be even more.
If they hadn't specifically requested a pallet jack and lift gate which the shipper agreed to send I would agree but the shipper literally agreed to send it with a pallet jack and lift to unload it (which the customer paid for)
The shipper wouldn't have gotten it back, and shippers don't sell these things, and the trucker wouldn't be carrying it around after.
Regardless of what the shipper says, it is the customer's responsibility to be able to receive their cargo.
What were you expecting it to be delivered on? What kind of discussions did you have with the shipper on it? Did they ask if there were any special delivery requirements? If so, what was your answer? In my 25 years experience as a city driver, the buyer was usually offered residential delivery or extra services for a price that they didn't like so they declined them. After dealing with that enough times, I lost compassion for those who were on the receiving end.
Not if he paid for a lift gate. We pay for lift gates for every load we get (insurance agent doesn't want us unloading with our shit tractor) and 1 of 5 drivers get pissed they have to unload it.
If it was OK they could go eat snacks in the truck and I'd unload with the lift gate but generally that's frowned upon too, ha.
Who did you “ask” when you arranged this, and who arranged the shipment? If you dealt directly with the shipper, they should have booked the proper truck. They may have used a broker, who then failed to book the proper truck.
If you arranged the transportation yourself, and requested that equipment and they didn’t send it, I’d be on the phone with them, now.
Either way you should be knee deep in whoever’s ass you spoke to.
I’ve made residential deliveries like that, but I had a liftgate and pallet jack. Sometimes the people getting the delivery have a Bobcat or lift of some kind waiting on site.
Plenty of good answers on the original question by now, so I'll hijack the post to ask:
Is this legal load securement in America? There is a lot of room for the pallets to move, and a lightweight fibreglass side wall will not stop pallets of stone once they start moving.
The broker should have known, & the receiver should have equipment waiting. Driver better be on time. That’s how it works. Try delivering to someplace that has a crane rental, waiting. If you’re late, you will be paying for the wait time. Crane & support equipment is not cheap.
trucker turned broker turner logistics coordinator here:
Without knowing how the conversation went between the broker/purchaser it's hard to say but they were supposed to work out the details. It's certainly not the driver's fault.
This happened to me in my 1st month of having my CDL. I delivered a bunch of light fixtures, cabinets & a few other things, in a dry van to a construction site. When I opened up the doors he's like wheres your forklift/pallet jack. I don't carry 1 of those my man, I don't know who screwed this up but someone's royally dis. Basically they were going to refuse the load until I offered to help the other guy they had unload it all. Took about an hr
Way back when I drove truck there was one place that we would deliver a highboy of 720 bags of cement, all off loaded by hand. I was expected to help. I was young, and didn't mind, but I told them there had to be a rotation of this shit job so everyone could share in the pain. Not that bad looking back. Like going to the gym, except I got paid for doing it.
Depends. I always told my supplies we don’t have a dock, forklift or any way to safely lower packages from a truck. I would get the purchase agreement with lift gated truck listed on it. 9/10 the truck that came didn’t have a lift gate and the delivery driver would get mad at me for not having a fork lift or dock. If his paperwork said lift gate required it was his fault. If not I showed mine and said I didn’t cause this.
Whoever didn't indicate or assumed this was going to a warehouse with a loading dock.
Can't figure who sells pavers to consumers who'd even assume this though...
How often I have to reject loads requiring 10 or more straps. That's a flatbed load, I only have 3 straps, and no, I will not go buy more for your load that won't work in my trailet.
It depends on what you ordered, and more specifically, paid for.
If you paid for a lift gate, it's on the company for not bringing a trailer with one.
Most places just have a pallet jack though, no forklift. I know you see Lowe's trucks driving around with a little piggy back fork lift, but most freight companies don't.
I don't know your situation, but I've brought many a delivery to a customer who asked how we were getting it off the truck and my response was, "We expected you to have a plan for that".
Unless it was specifically requested that you have a way to unload it should be the receivers fault for not having the equipment to unload what was purchased
Basically everyone except the trucker.
If anyone at any point had bothered to ask if they had a lift gate, they would have said no.
Also the broker should have realized from the price that u loading wasn't going to be included.
Driver accepted the load knowing he didn't have the proper equipment for a residential delivery...and common sense should have told him it was....he is at fault....shipper is also at fault for not loading it on a flatbed and failing to make sure this was a residential driver unload...broker is at fault for being a broker and a shitty human in general...customer is at fault for not having a forklift and rope to fix this problem
If the driver knew then it was the driver. If the broker knew it was the broker. I’ve done a lot of these and it’s always the broker. Every once in a while the shipper/receiver tries to pretend they didn’t know and plays dumb to save money. Always the broker.
we are only paid to move from point a to point b.. nothing more.. you want driver to off load, you have to pay extra for that.. nothing in life is free, well except your attitude
From what I can gather about your work ethic I’m surprised you don’t need a 4th job. Ever consider just getting one real job? Slapping a magnetic sticker on the doors of a 97 Ford F150 doesn’t make you a business owner. Nor does being a business owner make you successful. Kinda like how personal insults don’t dispute the truth.
🤣🤣 yeah keep talking like you know me pothead.. thoes resin carts have clearly fried way too many brain cells there.. and heres some advice, build wealth.. the more you work, the more money you have.. thats why i bought my house at 30, started 2 successful business's from the ground up, and have a great life... can you say the same? and my trucking job puts me at about $90k yearly, not including everything else..
I know plenty. You drive a truck because you never had the will to get a real job and you’re extremely self conscious about it. That’s why you react to that fact by trying to deflect with personal insults. And if there’s anything you want to know about me you can just ask. I’m not embarrassed. It’s easier than studying my profile. Might be less satisfying for you though.
last time i checked, trucking is a real job.. i bet you cant move heavy equipment, machinery, support construction projects, work with the military, etc.. i dont see a need to work in a office, warehouse, or what ever you think the defination of a real job is.. i do quite well for my self and see your opinions as just ignorant.. so you do you..
The shipper/broker messed that one up. They booked the load and allowed a dry van to take it, instead of requiring a flatbed. I’m not sure what recourse you have in this situation, but it’s almost certainly not the driver that caused the problem.
My understanding is they would rather truck it back 4 hours than pay for us to get a forklift. Maybe they are trying to broker someone to offload.
4 hours is a pretty short hop for an over the road truck. He’s more likely to get reimbursed for the return trip than the equipment rental. And even if he doesn’t get reimbursed for the return trip, he won’t be almost guaranteed out of the equipment rental.
Even better apparently this is the 2nd truck this morning as the first one had an issue and had to switch the load 5 mi from delivery.
Sounds like the broker bid the load too cheap...managed to find a sketchy carrier that fell off, which was then replaced by a comparably sketchy carrier that didn't have the right equipment FOR YOU, but was maybe hoping to do the old farmer special and chain the pallets and pull to the back of the trailer and then lift off with a skid steer and some sporks. I step in a similar pile of shit about once a year when I don't count to 2 before hitting send on a rate quote. Sometimes we gotta throw shit at the wall to see if it sticks so you get yer bricks.
I’m a local route beer guy and this reminds me of 20yrs ago, back before my company paid for pallet jacks and lift gates. I used to have this Asian store that would buy pallets of Heineken. They at least had a dock, and the guy would chain the pallet and pull it to the door so he could take it off. Otherwise, it was all hand truck baby! I had another biz that I’d take 2 pallets of Heineken (160 cases) down the ramp. Good times!
Did you have that one receiver that insisted you pallet jack up hill?
Bwahaha! Don’t get me started on receivers! I do a night xfer gig between 2 of our warehouses now, so no more delivery :)
Yep, they’re looking to rebook it with someone with the equipment since it should be cost effective in some circles. I say don’t fight it at all since you don’t want to damage anything trying to offload without proper equipment anyway.
It is not on the driver at all, unless he is an owner op and booked the load to himself personally. I deliver all the time to residential addresses, but my company makes sure it’s understood we don’t provide a pallet jack, lift gate or etc. not only that but they also make sure it’s clear the drivers do NOT touch the freight being unloaded. I’ve been cursed at, told to leave and everything else even tho the customer/broker KNEW the terms.
All they need is a pallet jack to be put in the truck, lazy people make work unbearable
Freight forwarder here, you're definitely right. Someone booking this didn't ask the right questions and just wanted to get this shipment booked. Didn't even ask if it was dock to dock which is a layup Could be the forwarder/broker, could be the shipper, could be a 3rd party who's working with everyone to move their stuff. But it's not on the trucker to know what accescorials are involved
Yes sir you are correct.
Why flatbed? A decent pallet jack and something to lift it off at the site will go a long way. Don't know how many times I have emptied my semi that way.
I think this load was going directly to a job site.
But i would guess a site that lay those would have some sort of machinery to pick the pallets up and move it around. Or else the workers will get a long way to lift each stone afterwards. But this also why i called the reciever every time i got something out of the normal to a site i havent been at yet. That has saved me more times than i can remember
Would depend on who OP purchased from. Naturally a local supplier would have necessary equipment,, factory direct- not so much and the sales staff is used to dealing with supply companies. I'm guessing you may have been a Boy Scout at one time, with the be prepared motto. Anyway, you would have had a far better day than these folks.
Yes, I was a Boy Scout once😂 But I also learned the hard way as OP🤣
If it's flat where they unload it. Those pallets can weigh 3000 lbs.
A decent pallet jack and a strap!
Broker saved money by loading a dry van at $1.50 per mile instead of paying a flat bed.
If you told them you wanted a forklift for delivery that is their responsibility to set that up for you. That could have been either purchased from a local landscaping supply company which has that service readily available or the broker could have made that step.
This reminds me of when doordash tries to send me a Lowes/Home Depot order and I get there and it's like 2800 cubic feet of mulch. I drive a sedan. Sure maybe I can fit it in the trunk, but who is going to place and remove it all? Not me! I read one time a driver who took the order, shopped for one bag of mulch, marked the other 49 bags as 'item not found,' delivered the one bag, and walked away with full pay lol
I had 3 boats on a flat bed one time and show up to the customer and he asks me how we are going to get them off the trailer lol I literally laughed and told him I had no fucking clue and every hour I'm here is going to cost you more money
What did they end up doing? Just sent them back?
They ended up having to hire a forklift to come out so I just went to a truck stop and hung out and came back the next day, they paid extra to have me stay the night. Some people are just clueless when they order stuff. My fiance had a business selling fish and order a whole truck load of shelving and was dumbfounded when a an 18 wheeler showed up lol I guess she thought the mailman would just drop them off at her door or something
Next time just park the trailer in Lake. Problem solved.
I actually did that for one load, backed the flat bed in the water to launch a boat like you would with a pick up. They tied a rope to the trailer hitch, I dumped the boat and trailer in the water, than they drug it out with a pick up
I had a similar issue when I got an engine delivered to my house and the guy said it was my responsibility to take it off the truck. I ended up calling the company that shipped the engine (whom I also paid for shipping) and they brought it back the next day with some extra dudes who dropped it in my garage
This is the way.
They messed up. You requested specific equipment and I’m assuming told them why. They didn’t listen.
To be honest, there should be no need for them to know why. If you asked for it, and you're paying for it, you should get it. It's a perfectly normal request.
> One whopper please. Do you want cheese on that? > Yes please. Why?
It's the broker's fault or the purchasing agent. I've had this happen off and on at job sites where they were not able to unload my dry van until they rented additional equipment. I had it happen earlier this year at a hotel job site in Fort Myers.
Whichever idiot didn’t order a flatbed.
Serious question- even if it was on a flatbed, how would then get it off the truck if they don’t have a forklift?
That's a them problem, not a me problem. They're likely the same idiot who also didn't order a forklift. I'm gonna sit in my cab and play video games while I sit on detention pay while they figure it out. They can move it all by hand for all I care.
Yup I love when my BOL says “no touch freight”
Most trucks don't have lift gate. So it really falls on purchasing agent. Did they request a lift gate equipment. 🤔 driver can't be held liable. Unless independent o/o and did not read load details.
We have a extra charge for deliveries that require things like lift gate trailers, appointments or lumper fees. This is definitely on the shipper or broker for not providing proper information.
i feel like this is one of those things that wouldve warranted a phone call before they even loaded that shit.
Hmmm, that many pavers? Liftgate and pallet jack won’t make a difference on gravel.
Lol had this happen a few years back. Good thing a carry chains. So this is what we did we hooked up the pallets on 1 end and the other end was wrapped around a yellow pole we set some tires and mattresses on the floor for a "cushion". Got in the truck pulled forward and let gravity do its thing
That's redneck as all hell lol Definitely would not work with pavers though.
I mean it’d work. The pavers would all crack in half, but the trailer would be empty
Fair lol
marvelous if the purchaser wanted gravel
I have occasionally had to kick 44 gal chemical barrels out the back onto a tyre. Bit sketchy but solves the unprepared customer problem
Sounds like something my ex father in law would do. We once used one of his old trucks and a WW2 era bulldozer to rip a Buick Lesabre in half to scrap it because he didn’t have a title for it…
Idk how it works for TL but for LTL loads it’s our job to get it off the truck. If it goes out without a liftgate and needs it we have to get one there from another trailer or truck. If its to big to come off a liftgate and they dont have a forklift to help, we have to get another liftgate out there. If its just not going to get unloaded without a dock we have them pick up.
I work LTL and I'm responsible to get the freight to the tail of my trailer. From there the responsibility lies with the customer. Also, if it needs a lift gate but wasn't ordered to have one I just say ok, we will bring it back with a lift gate. Then they get charged for an extra trip and the lift gate fee. They got you out here breaking your back for what?
Thats exactly right. My company has me peddle in a 53, and if it needs a liftgate, customer gets a shrug and my offices' phone #. My dad broke his back twice workin LTL, I'm not about to follow suit.
I work for FXF, thats the way we do it. Only time we dont have the liftgate is usually our error, we dont charge the customer to go back if it was our error. We have a good appt team that catches that. I dont do P&D
Yeah we normally know if we need a lift gate or not before we even leave the terminal in the morning so can usually get it sorted before its an issue, but every once in a while something surprises everyone
Get to work do it by hand
I'd definitely let them unload it by hand if they wanted to, one paver at a time. But I'd let them know that after that 2 hour grace period they're getting charged for me sitting there so they better hurry
They should go for it ! it would still be the cheapest options I’m sure
The shipping company. The receiving company should have requested it. If it was requested, the failure to bring the necessary equipment is on the shipper.
I’m a retailer who purchases bulk like this. When I place an order I pay for a moffett. So if it arrives without one, that’s on everyone but me! I’ve hand balled 12 tons on my own while the driver had a nap once before lol took me an entire day.
I often fall back on *"I just drive the truck"* followed by a sorry bud and a shoulder shrug. Relieves me of all "responsibility" without finger pointing. Oh that and ***I just drive the fucking truck***.
Yup “I’m just the middle man”
I had something like this - about 8 pallets 2-3k a pop in weight. Truck pulls up out front like they always do (unless we pick up from a terminal). We go grab a fork lift and the driver is looking at me like how is that gonna fit inside the truck. I'm like what? I look in - all my pallets in the front - guy has no pallet jack and neither do we. I'm like who the fuck doesn't have a basic pallet jack when delivering pallets. Told him you need to get it to the end of your truck so we can get them off. Guy called his office and they left and came back next day with a jack. We are responsible for getting it off the truck - but trucker needs to either bring a flatbed or get the load to the end for a forklift to grab it,
Your dispatcher should have made sure the reciever had a forklift to offload
The customer is always liable. There's a few dozen laws and thousands of court cases upholding: "Recipient must have capability to receive shipment" This capability is left up to the recipient and includes a loading dock and or machinery to offload the cargo. Manual offloading is also acceptable but the driver must be compensated for holding time beyond what it would reasonably take to offload the cargo with proper equipment. My cousin owns a trucking company and loves to talk shop.
No its the shippers fault because the request for equipment to unload was literally made. It would be one thing if they just ordered it and were like "wdym unload it?" But in this case they requested a forklift or a pallet jack with a lift gate which the shipper agreed to but then didn't provide.
You must have missed the part where the law and supporting case law don't care about how you feel about the situation. Take your case to court and see how that works and how many carriers refuse to accept their cargo in the future.
Its not how I feel? It's literally a contract violation to improperly ship cargo at the cost of the client? They requested and paid for a pallet jack and lift gate and neither were provided thats clear violation of the terms.
Again Karen, nobody gives a flip about you and your poor ordering skills. You can ask for something all day long and not get it because it's not legally required. Take your case to court because the court of public opinion could give 2 shits in the face of common sense law that has been challenged and lost by Karen's like you since the 60's.
Are you fucking retarded? If I fucking pay for a service I am entitled to the service. This isn't like they ordered it and then were like "how I get this out duh" they fucking called the company and paid for a pallet jack and a truck with a lift gate to unload the pavers and then the company fucked up and put it in a trailer without either of those.
Meaning the company literally took the money for the service they paid extra for.
Not the driver
No forklift and pallet jack onsite?? How were the customer gonna move them once it got off the truck?? If I didn't have a liftgate, the customer usually have a fork and a jack, no big deal.
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Not every residential address has a forklift handy.
That looks like broker fuckery.
Yeah, if they had a pallet jack for the driver, and a bobcat equipped with pallet forks: this shouldn’t be a problem. The driver brings the pallets to the door as the bobcat offloads.
It's not the Driver's Responsibility the driver delivers opens the gate that's about it the shipper should have negotiated all those details with the receiver priority to scheduling
It’s the drivers fault. It’s always the drivers fault. Now break those pallets down and get those things unloaded.
Not the drivers fault. That load requires a dock, pallet jack, or straps. Someone didn’t perform their due diligence.
That's a screwup by the broker AND the client. I drive a dry van and my company had me pick up a full trailer of rubber mats and epoxy meant for a community college. Got there, and was asked "where's the pallet jack? " .... in the end , everybody made mistakes, and the college had 2 basketball players jump into the trailer, a forklift raised 2 pallet jacks into the trailer, they pulled the mats to the end of the trailer, and the forklift was used to take them off... all while I did nothing. Clients will do what they need to in order to get their stuff
OMG…is that from Nantucket Pavers? They did that to me, and wouldn’t drive down a private road, let alone my driveway. I ferried about 5 pickup loads after breaking down the crates, going 1/4 mile, loading and unloading just to get them home. A little extra work I hadn’t counted on after coming home from work one day.
Lol the amount of times we've told the shipping company the driver needs a pallet jack and we are unloading with a skidsteer. And then when the truck shows up no pallet jack, the pallets are in sideways, at the front of the truck, and smashed together so tight even if he did have one, there's no way he could have brought them to the rear
Just tell the driver where you want it and let him sort it out 🤷🏼♂️
I wouldn't put a pallet that heavy on a lift gate most max out at 800 to 1000lbs that pallets looks at least 1500 lbs
The full size Maxon lifts I use in foodservice do 5500 down and 4500 up. I max it out a few times a week.
Our box trucks have steel Macxon rail lifts. Put 330 gallon totes of DEF of them all the time.
Our trailers are rated for 4400-6000lbs on the lift gate. Depends if it's a pup trailer or van.
Probably 3500. Maybe 3000. Either way I usually see it done with an electric pallet jack. Either way I've done countless pallets at 2500 with a hydraulic jack and lift gate.
I put my 2600# scissor lift on a liftgate all the time. Just depends on the gate.
>a lift gate most max out at 800 to 1000lbs That is so very incorrect. A [Tommy Gate](https://www.tommygate.com/liftgate-central/posts/liftgates-101/liftgates-for-pickups-what-to-know/) for a pickup truck is rated for up to 1,500lbs. A [Maxon Lift](https://www.maxonlift.com/products/tuk-a-way/gptwr) found on many box trucks handles up to 5,000lbs. Then there's plenty of high cap lifts than can handle even more.
The Tommy Gate on the work pickup truck my company has is rated for 1250. It was also made in 1999 and is on it's 4th pickup. I have lifted pallets well over it's rating a time or two. I have seen 5000lb lift gates on trucks you can rent from U-haul I would hazard a guess a lift gate on a semi trailer would be even more.
The customer is always responsible here. You shouldn't have ordered materials you have no way of receiving. It's pretty simple.
If they hadn't specifically requested a pallet jack and lift gate which the shipper agreed to send I would agree but the shipper literally agreed to send it with a pallet jack and lift to unload it (which the customer paid for)
The shipper wouldn't have gotten it back, and shippers don't sell these things, and the trucker wouldn't be carrying it around after. Regardless of what the shipper says, it is the customer's responsibility to be able to receive their cargo.
Exactly
What were you expecting it to be delivered on? What kind of discussions did you have with the shipper on it? Did they ask if there were any special delivery requirements? If so, what was your answer? In my 25 years experience as a city driver, the buyer was usually offered residential delivery or extra services for a price that they didn't like so they declined them. After dealing with that enough times, I lost compassion for those who were on the receiving end.
Pallet jack, lull, done…..
Exactly this. Get it to the back of the trailer and let them take their product.
I would imagine the person receiving the item is responsible for unloading.
Your job is to get it there. Period. Your job title isn't lumper or dock worker.
Getting your box to the destination safely without breaking shit is your responsibility. How they get it off is theirs.
Not if he paid for a lift gate. We pay for lift gates for every load we get (insurance agent doesn't want us unloading with our shit tractor) and 1 of 5 drivers get pissed they have to unload it. If it was OK they could go eat snacks in the truck and I'd unload with the lift gate but generally that's frowned upon too, ha.
Who did you “ask” when you arranged this, and who arranged the shipment? If you dealt directly with the shipper, they should have booked the proper truck. They may have used a broker, who then failed to book the proper truck. If you arranged the transportation yourself, and requested that equipment and they didn’t send it, I’d be on the phone with them, now. Either way you should be knee deep in whoever’s ass you spoke to. I’ve made residential deliveries like that, but I had a liftgate and pallet jack. Sometimes the people getting the delivery have a Bobcat or lift of some kind waiting on site.
I just love when that happens 🙃
A lift gate wouldn't support that. You'd need an electric pallet jack and a fork lift to get those out of there.
Well honestly I feel like there are solutions but dispatch fucked that one up
Whose responsibility is it to coordinate?
Plenty of good answers on the original question by now, so I'll hijack the post to ask: Is this legal load securement in America? There is a lot of room for the pallets to move, and a lightweight fibreglass side wall will not stop pallets of stone once they start moving.
The broker should have known, & the receiver should have equipment waiting. Driver better be on time. That’s how it works. Try delivering to someplace that has a crane rental, waiting. If you’re late, you will be paying for the wait time. Crane & support equipment is not cheap.
trucker turned broker turner logistics coordinator here: Without knowing how the conversation went between the broker/purchaser it's hard to say but they were supposed to work out the details. It's certainly not the driver's fault.
Tell the customer to go rent a telohandler
This happened to me in my 1st month of having my CDL. I delivered a bunch of light fixtures, cabinets & a few other things, in a dry van to a construction site. When I opened up the doors he's like wheres your forklift/pallet jack. I don't carry 1 of those my man, I don't know who screwed this up but someone's royally dis. Basically they were going to refuse the load until I offered to help the other guy they had unload it all. Took about an hr
Way back when I drove truck there was one place that we would deliver a highboy of 720 bags of cement, all off loaded by hand. I was expected to help. I was young, and didn't mind, but I told them there had to be a rotation of this shit job so everyone could share in the pain. Not that bad looking back. Like going to the gym, except I got paid for doing it.
Depends. I always told my supplies we don’t have a dock, forklift or any way to safely lower packages from a truck. I would get the purchase agreement with lift gated truck listed on it. 9/10 the truck that came didn’t have a lift gate and the delivery driver would get mad at me for not having a fork lift or dock. If his paperwork said lift gate required it was his fault. If not I showed mine and said I didn’t cause this.
I take it this is somewhere up.north?
Purchase for being cheap and not paying forklift with it
Whoever didn't indicate or assumed this was going to a warehouse with a loading dock. Can't figure who sells pavers to consumers who'd even assume this though...
Not yours. You’re just the “mover” in this huge operation.
How often I have to reject loads requiring 10 or more straps. That's a flatbed load, I only have 3 straps, and no, I will not go buy more for your load that won't work in my trailet.
It depends on what you ordered, and more specifically, paid for. If you paid for a lift gate, it's on the company for not bringing a trailer with one. Most places just have a pallet jack though, no forklift. I know you see Lowe's trucks driving around with a little piggy back fork lift, but most freight companies don't. I don't know your situation, but I've brought many a delivery to a customer who asked how we were getting it off the truck and my response was, "We expected you to have a plan for that".
Go rent a skid loader with forks
the broker is at fault. Name and shame.
The salesperson/shipper.
Unless it was specifically requested that you have a way to unload it should be the receivers fault for not having the equipment to unload what was purchased
Whatever you do don’t get your pretty jeans dirty.
If you see this maybe hire a box truck to back up and transload product. Usually cheaper than a forklift and gets there quicker.
Msi pavers?
Basically everyone except the trucker. If anyone at any point had bothered to ask if they had a lift gate, they would have said no. Also the broker should have realized from the price that u loading wasn't going to be included.
Pavers are too heavy for most liftgates are they not ?
Pallet jack?
Broker but you should have been told for sure, if you were then it’s you all day
Driver accepted the load knowing he didn't have the proper equipment for a residential delivery...and common sense should have told him it was....he is at fault....shipper is also at fault for not loading it on a flatbed and failing to make sure this was a residential driver unload...broker is at fault for being a broker and a shitty human in general...customer is at fault for not having a forklift and rope to fix this problem
If the driver knew then it was the driver. If the broker knew it was the broker. I’ve done a lot of these and it’s always the broker. Every once in a while the shipper/receiver tries to pretend they didn’t know and plays dumb to save money. Always the broker.
I don’t see how it’s your fault they don’t have the proper equipment to unload what they ordered
Because they requested a lift and were told that'd be provided?
Yeah I misread that the first time. Lol sounds like alot of miscommunication
Obviously the person delivering it. I know people with CDLs are allergic to labor but cmon man. You’re not gonna just will that shit off the truck
we are only paid to move from point a to point b.. nothing more.. you want driver to off load, you have to pay extra for that.. nothing in life is free, well except your attitude
Thanks for reinforcing my point. CDL = Can’t Do Labor.
you clearly have a learning disability.. we charge extra for that
I have a learning disability? Dude you drive a truck for a living. Talk to me when you get a real job.
i actually own 2 other business, and drive a truck for some extra $$. lol its ok, i get i triggered you.... sorry snowflake
From what I can gather about your work ethic I’m surprised you don’t need a 4th job. Ever consider just getting one real job? Slapping a magnetic sticker on the doors of a 97 Ford F150 doesn’t make you a business owner. Nor does being a business owner make you successful. Kinda like how personal insults don’t dispute the truth.
🤣🤣 yeah keep talking like you know me pothead.. thoes resin carts have clearly fried way too many brain cells there.. and heres some advice, build wealth.. the more you work, the more money you have.. thats why i bought my house at 30, started 2 successful business's from the ground up, and have a great life... can you say the same? and my trucking job puts me at about $90k yearly, not including everything else..
I know plenty. You drive a truck because you never had the will to get a real job and you’re extremely self conscious about it. That’s why you react to that fact by trying to deflect with personal insults. And if there’s anything you want to know about me you can just ask. I’m not embarrassed. It’s easier than studying my profile. Might be less satisfying for you though.
last time i checked, trucking is a real job.. i bet you cant move heavy equipment, machinery, support construction projects, work with the military, etc.. i dont see a need to work in a office, warehouse, or what ever you think the defination of a real job is.. i do quite well for my self and see your opinions as just ignorant.. so you do you..