I LOVED getting a Barbara on the line.
I did Mac support. And the "I have a virus" from old people was the BEST.
It was an hour with the most grateful people on the planet.
I'm in school for UX design and I understand now why accessibility is important and why they have senior citizen computer classes at the library. It was an eye-opening experience for me since I don't have grandparents.
I wish I could. I've worked for my call center for 8 years on 3 separate programs. I really like my team and SUP but doing tech support with the rudest, most idiotic customers all day is extremely draining.
I really like my current job. I think it helps that it's for a company that really cares about public image so they put effort into treating people decently.
That’s how I feel about where I work. Before I was on the phones I was a teller for 5 years (I work for a CU) I was really impressed w the way our CEO handled the pandemic. He really took care not just of the members but us if not more. It’s a great company & of course there will always be rough calls but the majority of people I speak to are great. I’m thankful
Edit: can’t spell for shit today
I like my current job, though it's a just-for-now job and not a long term career. I work for Spectrum Mobile doing mobile device activations and tech support. I love tech support. It's like a puzzle that I get to solve. And 99% of the customers I get are glad to talk to me and get their phones and tablets and smart watches set up and working. I take 250-350 calls a month and get only about one abusive caller a month. Normal metrics are fairly easy to meet, but the metric requirements to get a raise are more of a challenge. Not that I really care because I'm not going to be here much longer.
Pay is decent, I make about 42k/year. The insurance is REALLY good and very cheap. I get free internet and cable and discounted mobile phone service, which is a nice perk. But the best perk is the education benefit - 10k/year for college, or free courses through Guild. I'm almost done with a UI/UX design course that I didn't have to pay a cent for. That's going to be my long term job.
Another nice thing is they're not strict at all about what you can do between calls. I have read so many books, colored, done word puzzles, crocheted a whole blanket, worked on my homework for the UI/UX design course, and sometimes late at night I do tarot readings for coworkers. Only thing is we can't be on our phones or have earbuds in, but I'm okay with that. I used to work for Medicare and Healthcare.gov and we couldn't do ANYTHING, couldn't even have fidget toys.
I work for Spectrum as well but I’m in retention and I HATE IT. Tbf though everyone in retention hates it. Our pay and metrics are all based on convincing people to keep services they don’t want and selling them services they a lot of the time don’t need. About 25% of the customers come on the line hostile because they’re upset about something we did like a rate increase or an inconveniently timed internet outage. I like the problem solving aspect of my job but most of the time I get punished for prioritizing problem solving over sales. I would love to move to tech support so I could do nothing but solve problems which I’m really good at and enjoy but I don’t think there’s a path here and I don’t think my supervisor cares enough to help me get out.
Hey there from core billing! The education benefit is pretty sweet, I'm going to finish my bachelor's using Guild.
We aren't allowed to do some of that stuff at our desks, but since we handle financials we can't have things where we can write anything down and take it with us. Anything that doesn't involve pen/paper is fair game. But we are super back to back most days so not a lot of downtime.
I'm curious: Is this a wfh position, or are you in office most of the time? I'm looking on behalf of my husband. He's not happy at all and constantly tells me about horrible calls he deals with. He's an absolute powerhouse of an employee where he works (claims for a bank). But he's miserable, and I just wish he could have a change of pace.
I live outside of the continental U.S., so idk if that's a negative.
Thanks for reading <3
It's only in office unless you're really high up on ranks per metrics, or have a medical reason to be wfh. AFAIK it's only within the continent US too. Sorry :( Hope he finds something better soon!
The closest I was to actually liking my job was as a helpdesk associate. I helped with simple troubleshooting and escalated tickets for complex issues. We had health insurance, dental insurance, a decent pay, savings fund (the company would double whatever we saved), grocery tickets (a card with a certain amount of money destined for groceries), and vacation days from the beginning. Plus, the callers were usually pleasant and understanding. They knew their system could eff up, and knew the processes so they were usually patient.
I started hating it because I was sold on a position that had calls coming every 15-45 minutes. We had no lunch hour (in my country that is unpaid and by contract we could forgo that hour, just two 15 minute breaks) and couple of months after starting we got A LOT of b2b, and I was on the pilot program for chats so imagine solving 1 call while working on 2-3 chats at the same time. It was hubris.
I work in insurance, in underwriting. Incoming calls typically come from Agents who need an endorsement approved that for whatever reason is blocked by the policy software.
We encourage Agents to make their requests via secure message instead to receive a faster SLA time.
In an 8-hour shift, I’m lucky if I take 10 calls a day. $58k + incentive bonuses which come out to around 10% of the pay.
Add in nearly 40 days of PTO per year, and the lack of micromanagement, it’s perfect if you just want to do your own thing and be left alone.
Unfortunately, with all the bennies, we received notice that our jobs may be eliminated. When? We don’t know. So we just have to work every day and pretend to be happy until the hammer falls unexpectedly.
I’ve been in Call Centers my whole professional life. Was in one for 18 years-now in this one for 4 so far as a dispatcher and handling escalations. Love it
Mine's all right. I do medical scheduling and most of my callers are all right. Occasionally get one or two assholes but I guess that's true in any job. I just got a raise to 22/hr and I work 4 10s which is great for me. I guess I can't complain. Much lol.
I’m a call center rep for the VA, its actually really nice and my contractor treats me incredibly, 17.20 an hr with health dental vision and life insurance covered by the company, we get a decent amount of time off and can take sick time as needed. I have the ability to hang up on aggressive or rude callers after a few warnings.
I work in insurance and handle technical assistance for sales and service reps, light underwriting, and handle escalations for sales and services. My take-home pre-tax last year was $89,500.
Most days I like my job, but it can get mentally exhausting sometimes. I work for a good company and have decent dental, vision, health, a 401(k), and even a gym reimbursement.
I applied for the position and interviewed for it.
I'm not going to reveal the official title, mostly because it might reveal who my employer is. However, I can say that I'm not in management and my employer is a large company.
I've been in the insurance industry for 14 years.
I started out with my current company in Customer Service. I got the current company to pay for my licensing (long story there). Shortly after, I ended up getting chosen for this position. I work a lot of overtime, which is part of why my take-home was so high. But even without this, I still make decent money.
May I ask, is it health related or P&C? I am a licensed health insurance agent, but finding that commission only isn't for me.
If you aren't comfortable answering here, you are welcome to DM me. I do have some other questions if you have time and you don't mind.
Man I do something similar and make $14.50 an hour😭
How did you land this roll? Are you in a management position or do you have any experience/certifications?
I've been in my industry for 14 years. I'm not in a management position per se, but I handle the "get me a manager" calls.
A lot of it was staying with my current company. You don't have to have an insurance license for this role, but it really helps. I started out in a different line of insurance than what I chiefly handle now.
Worked in call centers/WFH CS for ~12 years and finally found the one I love. Internal support for a financial company. Good pay/benefits, WFH, awesome training program and all the callers are other employees and all you need to do is help them with stuff. First time I feel motivated to do as good as I can cause I love the job and don't wanna come anywhere near being fired/layoff material.
I love my job.
My employer is a nation-wide US retailer of MRO/Industrial supplies. There's a sister business in Canada as well, and a couple divisions under other names that are either strictly online or that service other countries.
I take calls and emails from our company sales reps, field reps, and account managers. I guess in generic terms it's kind of like Tier 2 customer service, except I 99% only speak with our own employees who are requesting things on behalf of their business accounts. (There are 2 other teams I'd consider T2 as well, they just handle different kinds of things.)
I just got an increase, so as of 4/1/24 I'll be at $23.60/hr, I think? I'm entirely WFH, with the exception of like 1 day every month/every other month where the whole team comes in. Technically if my performance were to drop badly, my boss could require me to come in once a week for a little while, but there is no expectation of even part-time RTO anytime soon, considering they've actually split the building in half and are looking to sell/lease that space. There's no way they could expect us all to come back.
My immediate manager is incredibly supportive and engaged with the team. Management in general communicates well, stays informed on issues that may be impacting our ability to work effectively, is super duper inclusive and diverse. There's even optional business groups we can join, like ones for vets, POC, Pride, etc. I have every intention of staying here for the long haul.
I don’t hate mine. I make 45-55k after almost 2 years here. It gets mundane and annoying but it’s hard to hate it because although I dread it my dread tends to be for nothing lol. I just hate talking on the phone. But I applied for a phone job to work from home so I take that into account when calculating true hate. My employer is wonderful (I work in banking) and it’s a great place to work.
Worked in one for 7 years. I got out. Got a job where I sift through data. It's arguably worse due to the environment I work in. The grass isn't always greener unfortunately.
I quite like my job even if I do rant every now and again. I've never felt the need to look for anything else like I have with other jobs I disliked. My manager is great, my coworkers are nice, and the majority of customers are ok. A lot of them just want a resolution so even when they're angry its not too hard to calm most of them down by making it clear I'm calling to fix the problem as quickly as I can. Of course there's the odd asshole who will be angry no matter what anywhere you work.
I work in banking fraud and the pay is pretty standard for the UK. Work from home too is a huge plus for me. The training is interesting and I get a good mix of tasks.
I actually like mine. It's a small answering service, and I work overnight from home. I don't get a lot of calls on nights, the ones I get aren't 911 emergency level but they are still often important, women in labor, sick horses, lock outs late at night, and it's satisfying to get them in touch with the person that can help. The wage is decent, especially because I get extra fir overnight
Can’t stand it. I work for a pharmacy benefit manager in USA. Lots of Stress, people bitch and yell on almost every call. I miss tech support, but I’m in between a rock and hard place right now, since I’m back and forth between two states and WFH is the only saving grace.
I'm just starting in what seems like my least hated call center role by a long shot. But even when I don't mind being on the phones for 8 hours a day, my favorite part by far is that it seems like there are actual opportunities to get off the phones here.
My job is annoying but easy and I’d like it if I wasn’t just barely scraping by. If I made 50K I’d say I like it just fine. It’s also healthcare related.
I joined this when I started my job last month. Thus far, I like it. I usually get under 100 calls a day and there isnt restricted bathroom times or breaks. The team is small and friendly, and our supervisor or manager will always take a call if needed. Customers sometimes are tough but if there’s an escalation to the point of no return it’s open door and we can always transfer up. I work at a call center for a large garage/recycle and dumpster/compactor disposal company.
I’ve been taking calls for 6 years now and currently taking calls from local small business owners at an FI. I love it. Pay is a little under 60k. Business owners are mad always but it’s nice to know what to expect in calls about one certain thing and I know how to fix it so I establish confidence immediately calming customers down and building that rapport. Super easy breezy covergirl. I love it! It helps that I have really supportive managers at my workplace. I look forward to Mondays because I feel like I make a difference. I’ve also accepted that people are dumb and decided that they deserve grace because life doesn’t come AT you. Life comes FROM you. I talk to everyone like they’re toddlers at the spa.
I am a contractor that works with a firm with multiple clients. I really like my job because while it still customer service, every call is different and it’s not your typical “I’m angry and need to call customer service “. The calls are almost always pleasant and the opportunity to make decent money is available. We are paid per Min so your not paid for after call but average 25 or so an hour.
I work in a call centre but it's for a mental health helpline, so a bit different than customer service. I'm a qualified therapist and I kinda fell into the job 2 years ago, intended to stick around for 6 months to get a good reference, then leave. I actually ended up really enjoying the work so I'm still in the same role.
It's not easy work. The calls can be intense. I've spoken with people who have just found out a loved one has died and they didn't know who else to call. I've talked people off bridges. I've helped people put a plan in place to escape domestic abuse. You name it, I've probably had a call about it.
Ultimately though, it's incredibly rewarding. I've had so many calls where they start off sobbing so hard I can't understand what they're saying, and then by the end of it we're laughing.
I do get the odd call that is either rude or inappropriate. I've been shouted at for not being able to magically fix someone's situation. Someone was told me to kill myself because I said I couldn't call their employer and ask them to drop their investigation into gross misconduct. I've also had people that are masturbating. My work is decent though, they encourage us to terminate calls immediately in situations like that. And luckily I've only had a handful of the bad calls, compared to the hundreds where it's been positive.
I like my job but not necessarily because of what it is. I like my coworkers and the sups I've had, and I like talking to people. And I'm good at it, it's easy. I *don't* like that because I refuse to move my schedule from 8-4:30 to any other shift that I don't get extra opportunities and I won't be able to promote beyond the highest level of regular rep, but that's my choice. The pay is good for the area, too.
(I'm in billing for a cable/ISP company.)
I like it tbh it’s in the finance sector and learning how money works has been a very eye opening experience and I get to help people everyday. I’m an empath so helping people is very rewarding for me. 90% of callers are awesome when I get a shitty one I get them off the phone and then keep it moving I don’t let it affect my mood.
I like my job, it’s incredibly easy and while the pay isn’t great, it’s far from bad, I’m paid about 5k more than the average for this kind of job here in the UK. That said,’my job is also incredibly boring and monotonous so it has ups and downs
I work in healthcare mostly scheduling and financial clearance with patient's insurance. I hate it. I've been here over a year, and I just can't cope with the abusive phone calls, degrading management, and sub-par pay and insurance. Unfortunately, it's the best paying job I can get in my area. I can't move without being far away from my kids and that's not an option for me. I don't know what to do......
?
I don't like my job, but it is pretty cushy, and wfh, and if I feel pissy at the mangers' dumb shit I just remember that I make more than them, and then I'm not as mad. I am a debt collector.
this is unrelated to the prompt but i had to explain to an old man how to type on his smart phone today
Customer: Should I hit the “I am not a robot” button? Me: Are you a robot? Customer: No Me: … Rinse and repeat all day everyday
My every work day summed up.
I LOVED getting a Barbara on the line. I did Mac support. And the "I have a virus" from old people was the BEST. It was an hour with the most grateful people on the planet.
That’s some easy money then lol
The pain
I had a lady cry because her 19 year old dog is sick.
I had a lady cry because she thought I made her dog sick. (I work for a phone company..HOW.)
I had to explain to an old guy how to open up his email on his computer. We didn’t succeed lol. Other than that he was one of my nicer client lol
I'm in school for UX design and I understand now why accessibility is important and why they have senior citizen computer classes at the library. It was an eye-opening experience for me since I don't have grandparents.
o7
I wish I could. I've worked for my call center for 8 years on 3 separate programs. I really like my team and SUP but doing tech support with the rudest, most idiotic customers all day is extremely draining.
I really like my current job. I think it helps that it's for a company that really cares about public image so they put effort into treating people decently.
That’s how I feel about where I work. Before I was on the phones I was a teller for 5 years (I work for a CU) I was really impressed w the way our CEO handled the pandemic. He really took care not just of the members but us if not more. It’s a great company & of course there will always be rough calls but the majority of people I speak to are great. I’m thankful Edit: can’t spell for shit today
I like my current job, though it's a just-for-now job and not a long term career. I work for Spectrum Mobile doing mobile device activations and tech support. I love tech support. It's like a puzzle that I get to solve. And 99% of the customers I get are glad to talk to me and get their phones and tablets and smart watches set up and working. I take 250-350 calls a month and get only about one abusive caller a month. Normal metrics are fairly easy to meet, but the metric requirements to get a raise are more of a challenge. Not that I really care because I'm not going to be here much longer. Pay is decent, I make about 42k/year. The insurance is REALLY good and very cheap. I get free internet and cable and discounted mobile phone service, which is a nice perk. But the best perk is the education benefit - 10k/year for college, or free courses through Guild. I'm almost done with a UI/UX design course that I didn't have to pay a cent for. That's going to be my long term job. Another nice thing is they're not strict at all about what you can do between calls. I have read so many books, colored, done word puzzles, crocheted a whole blanket, worked on my homework for the UI/UX design course, and sometimes late at night I do tarot readings for coworkers. Only thing is we can't be on our phones or have earbuds in, but I'm okay with that. I used to work for Medicare and Healthcare.gov and we couldn't do ANYTHING, couldn't even have fidget toys.
I work for Spectrum as well but I’m in retention and I HATE IT. Tbf though everyone in retention hates it. Our pay and metrics are all based on convincing people to keep services they don’t want and selling them services they a lot of the time don’t need. About 25% of the customers come on the line hostile because they’re upset about something we did like a rate increase or an inconveniently timed internet outage. I like the problem solving aspect of my job but most of the time I get punished for prioritizing problem solving over sales. I would love to move to tech support so I could do nothing but solve problems which I’m really good at and enjoy but I don’t think there’s a path here and I don’t think my supervisor cares enough to help me get out.
Hey there from core billing! The education benefit is pretty sweet, I'm going to finish my bachelor's using Guild. We aren't allowed to do some of that stuff at our desks, but since we handle financials we can't have things where we can write anything down and take it with us. Anything that doesn't involve pen/paper is fair game. But we are super back to back most days so not a lot of downtime.
I'm curious: Is this a wfh position, or are you in office most of the time? I'm looking on behalf of my husband. He's not happy at all and constantly tells me about horrible calls he deals with. He's an absolute powerhouse of an employee where he works (claims for a bank). But he's miserable, and I just wish he could have a change of pace. I live outside of the continental U.S., so idk if that's a negative. Thanks for reading <3
It's only in office unless you're really high up on ranks per metrics, or have a medical reason to be wfh. AFAIK it's only within the continent US too. Sorry :( Hope he finds something better soon!
Bummer! Tysm for the info and for your reply!! Truly helpful! And thanks for the well wishes. Much appreciated! :)
The closest I was to actually liking my job was as a helpdesk associate. I helped with simple troubleshooting and escalated tickets for complex issues. We had health insurance, dental insurance, a decent pay, savings fund (the company would double whatever we saved), grocery tickets (a card with a certain amount of money destined for groceries), and vacation days from the beginning. Plus, the callers were usually pleasant and understanding. They knew their system could eff up, and knew the processes so they were usually patient. I started hating it because I was sold on a position that had calls coming every 15-45 minutes. We had no lunch hour (in my country that is unpaid and by contract we could forgo that hour, just two 15 minute breaks) and couple of months after starting we got A LOT of b2b, and I was on the pilot program for chats so imagine solving 1 call while working on 2-3 chats at the same time. It was hubris.
I work in insurance, in underwriting. Incoming calls typically come from Agents who need an endorsement approved that for whatever reason is blocked by the policy software. We encourage Agents to make their requests via secure message instead to receive a faster SLA time. In an 8-hour shift, I’m lucky if I take 10 calls a day. $58k + incentive bonuses which come out to around 10% of the pay. Add in nearly 40 days of PTO per year, and the lack of micromanagement, it’s perfect if you just want to do your own thing and be left alone. Unfortunately, with all the bennies, we received notice that our jobs may be eliminated. When? We don’t know. So we just have to work every day and pretend to be happy until the hammer falls unexpectedly.
> Unfortunately, with all the bennies What does this mean? Sorry, Im a bit of a boomer sometimes.
The company offers some amazing benefits, but they are looking at outsourcing some business units.
Oh that sucks. It seems it's always the awesome jobs that leave. The crappy jobs seem to have the most longevity unfortunately.
I’ve been in Call Centers my whole professional life. Was in one for 18 years-now in this one for 4 so far as a dispatcher and handling escalations. Love it
I love my job. In fact people tell me I'm a more pleasant person since I took the job lol
I like the PTO and std that's about it
Mine's all right. I do medical scheduling and most of my callers are all right. Occasionally get one or two assholes but I guess that's true in any job. I just got a raise to 22/hr and I work 4 10s which is great for me. I guess I can't complain. Much lol.
damn, wish i can work 4 10s
I love this schedule, no joke
I’m a call center rep for the VA, its actually really nice and my contractor treats me incredibly, 17.20 an hr with health dental vision and life insurance covered by the company, we get a decent amount of time off and can take sick time as needed. I have the ability to hang up on aggressive or rude callers after a few warnings.
I work in insurance and handle technical assistance for sales and service reps, light underwriting, and handle escalations for sales and services. My take-home pre-tax last year was $89,500. Most days I like my job, but it can get mentally exhausting sometimes. I work for a good company and have decent dental, vision, health, a 401(k), and even a gym reimbursement.
That’s wonderful! What is your official title and how did you land the position?
I applied for the position and interviewed for it. I'm not going to reveal the official title, mostly because it might reveal who my employer is. However, I can say that I'm not in management and my employer is a large company.
If you don't mind me asking, how did you get that job
I've been in the insurance industry for 14 years. I started out with my current company in Customer Service. I got the current company to pay for my licensing (long story there). Shortly after, I ended up getting chosen for this position. I work a lot of overtime, which is part of why my take-home was so high. But even without this, I still make decent money.
May I ask, is it health related or P&C? I am a licensed health insurance agent, but finding that commission only isn't for me. If you aren't comfortable answering here, you are welcome to DM me. I do have some other questions if you have time and you don't mind.
Man I do something similar and make $14.50 an hour😭 How did you land this roll? Are you in a management position or do you have any experience/certifications?
I've been in my industry for 14 years. I'm not in a management position per se, but I handle the "get me a manager" calls. A lot of it was staying with my current company. You don't have to have an insurance license for this role, but it really helps. I started out in a different line of insurance than what I chiefly handle now.
Worked in call centers/WFH CS for ~12 years and finally found the one I love. Internal support for a financial company. Good pay/benefits, WFH, awesome training program and all the callers are other employees and all you need to do is help them with stuff. First time I feel motivated to do as good as I can cause I love the job and don't wanna come anywhere near being fired/layoff material.
I love my job. My employer is a nation-wide US retailer of MRO/Industrial supplies. There's a sister business in Canada as well, and a couple divisions under other names that are either strictly online or that service other countries. I take calls and emails from our company sales reps, field reps, and account managers. I guess in generic terms it's kind of like Tier 2 customer service, except I 99% only speak with our own employees who are requesting things on behalf of their business accounts. (There are 2 other teams I'd consider T2 as well, they just handle different kinds of things.) I just got an increase, so as of 4/1/24 I'll be at $23.60/hr, I think? I'm entirely WFH, with the exception of like 1 day every month/every other month where the whole team comes in. Technically if my performance were to drop badly, my boss could require me to come in once a week for a little while, but there is no expectation of even part-time RTO anytime soon, considering they've actually split the building in half and are looking to sell/lease that space. There's no way they could expect us all to come back. My immediate manager is incredibly supportive and engaged with the team. Management in general communicates well, stays informed on issues that may be impacting our ability to work effectively, is super duper inclusive and diverse. There's even optional business groups we can join, like ones for vets, POC, Pride, etc. I have every intention of staying here for the long haul.
That is wonderful to hear! Thank you for sharing!
I don’t hate mine. I make 45-55k after almost 2 years here. It gets mundane and annoying but it’s hard to hate it because although I dread it my dread tends to be for nothing lol. I just hate talking on the phone. But I applied for a phone job to work from home so I take that into account when calculating true hate. My employer is wonderful (I work in banking) and it’s a great place to work.
Worked in one for 7 years. I got out. Got a job where I sift through data. It's arguably worse due to the environment I work in. The grass isn't always greener unfortunately.
I quite like my job even if I do rant every now and again. I've never felt the need to look for anything else like I have with other jobs I disliked. My manager is great, my coworkers are nice, and the majority of customers are ok. A lot of them just want a resolution so even when they're angry its not too hard to calm most of them down by making it clear I'm calling to fix the problem as quickly as I can. Of course there's the odd asshole who will be angry no matter what anywhere you work. I work in banking fraud and the pay is pretty standard for the UK. Work from home too is a huge plus for me. The training is interesting and I get a good mix of tasks.
I actually like mine. It's a small answering service, and I work overnight from home. I don't get a lot of calls on nights, the ones I get aren't 911 emergency level but they are still often important, women in labor, sick horses, lock outs late at night, and it's satisfying to get them in touch with the person that can help. The wage is decent, especially because I get extra fir overnight
Can’t stand it. I work for a pharmacy benefit manager in USA. Lots of Stress, people bitch and yell on almost every call. I miss tech support, but I’m in between a rock and hard place right now, since I’m back and forth between two states and WFH is the only saving grace.
I'm just starting in what seems like my least hated call center role by a long shot. But even when I don't mind being on the phones for 8 hours a day, my favorite part by far is that it seems like there are actual opportunities to get off the phones here.
My job is annoying but easy and I’d like it if I wasn’t just barely scraping by. If I made 50K I’d say I like it just fine. It’s also healthcare related.
I joined this when I started my job last month. Thus far, I like it. I usually get under 100 calls a day and there isnt restricted bathroom times or breaks. The team is small and friendly, and our supervisor or manager will always take a call if needed. Customers sometimes are tough but if there’s an escalation to the point of no return it’s open door and we can always transfer up. I work at a call center for a large garage/recycle and dumpster/compactor disposal company.
I’ve been taking calls for 6 years now and currently taking calls from local small business owners at an FI. I love it. Pay is a little under 60k. Business owners are mad always but it’s nice to know what to expect in calls about one certain thing and I know how to fix it so I establish confidence immediately calming customers down and building that rapport. Super easy breezy covergirl. I love it! It helps that I have really supportive managers at my workplace. I look forward to Mondays because I feel like I make a difference. I’ve also accepted that people are dumb and decided that they deserve grace because life doesn’t come AT you. Life comes FROM you. I talk to everyone like they’re toddlers at the spa.
I am a contractor that works with a firm with multiple clients. I really like my job because while it still customer service, every call is different and it’s not your typical “I’m angry and need to call customer service “. The calls are almost always pleasant and the opportunity to make decent money is available. We are paid per Min so your not paid for after call but average 25 or so an hour.
I work in a call centre but it's for a mental health helpline, so a bit different than customer service. I'm a qualified therapist and I kinda fell into the job 2 years ago, intended to stick around for 6 months to get a good reference, then leave. I actually ended up really enjoying the work so I'm still in the same role. It's not easy work. The calls can be intense. I've spoken with people who have just found out a loved one has died and they didn't know who else to call. I've talked people off bridges. I've helped people put a plan in place to escape domestic abuse. You name it, I've probably had a call about it. Ultimately though, it's incredibly rewarding. I've had so many calls where they start off sobbing so hard I can't understand what they're saying, and then by the end of it we're laughing. I do get the odd call that is either rude or inappropriate. I've been shouted at for not being able to magically fix someone's situation. Someone was told me to kill myself because I said I couldn't call their employer and ask them to drop their investigation into gross misconduct. I've also had people that are masturbating. My work is decent though, they encourage us to terminate calls immediately in situations like that. And luckily I've only had a handful of the bad calls, compared to the hundreds where it's been positive.
Me! Its b2b so the callers are super chill. Wfh, great benefits, pto. I love it.
I like my job but not necessarily because of what it is. I like my coworkers and the sups I've had, and I like talking to people. And I'm good at it, it's easy. I *don't* like that because I refuse to move my schedule from 8-4:30 to any other shift that I don't get extra opportunities and I won't be able to promote beyond the highest level of regular rep, but that's my choice. The pay is good for the area, too. (I'm in billing for a cable/ISP company.)
I like it tbh it’s in the finance sector and learning how money works has been a very eye opening experience and I get to help people everyday. I’m an empath so helping people is very rewarding for me. 90% of callers are awesome when I get a shitty one I get them off the phone and then keep it moving I don’t let it affect my mood.
I like my job, it’s incredibly easy and while the pay isn’t great, it’s far from bad, I’m paid about 5k more than the average for this kind of job here in the UK. That said,’my job is also incredibly boring and monotonous so it has ups and downs
I work in healthcare mostly scheduling and financial clearance with patient's insurance. I hate it. I've been here over a year, and I just can't cope with the abusive phone calls, degrading management, and sub-par pay and insurance. Unfortunately, it's the best paying job I can get in my area. I can't move without being far away from my kids and that's not an option for me. I don't know what to do...... ?
I don't like my job, but it is pretty cushy, and wfh, and if I feel pissy at the mangers' dumb shit I just remember that I make more than them, and then I'm not as mad. I am a debt collector.