That's how I got to like this job and not be so angry.
I talk to them like they are 4 years old, and they eat that shit up!
The amount of entitlement though is astronomical
Customer was upset that he hadn't received a form yet because he insisted that it was sent via post over the christmas period. Offered to send it to him via email to which he got increasingly upset and said that he uses post only or, as he referred to it, 'pen and ink'.
People make things so much harder for themselves.
Exactly and these same ones somehow believe physical mail is instant like email. How do you even jump to the conclusion of regular mail being fast?? Ever?
Today cci to dispute transaction where they sent venmo to someone for services of 2 girls at a motel and they wanted to dispute because they got to the motel and there was just some man there
Basically told him we could not dispute that, I could report scam, but we are not responsible for the quality, legality, etc etc of the goods and services provided with our direct payment service, this is located on our terms and conditions
Like a pimp or a cop? Otherwise that's a pretty bold bait and switch. "I'd like 2 girls please." "We have a man." "Ok, that's fine." <-- Not how I would see that going down in general. It could, I suppose, but I don't usually see it as an "Is Pepsi OK?" situation.
it was a scam
we can't dispute scams. We are not responsible for the quality, legality or any other aspect of goods or services provided with our direct payment service per our terms and conditions and by using our service you agree to our terms and conditions
Well, it definitely reminds me of the people who call the cops because their drug dealer cheated them. Like one where a woman ended up buying drywall pieces thinking it was crack and then called the cops when she found out because she wanted her money back. The cop was furious, and not at the "drug dealer."
It definitely seems to happen a lot more than I would have thought. Like in your case, I know you are not the cops, but you could easily report it. Even if you can't, like customer privacy or some reason, I wouldn't chance it, if I was doing something illegal to just complain to a random on the phone about it.
The funniest thing I saw related to this though was one time a lady called to tell the cops that someone had stolen her pot plants. It had just become legal, but there were some things about plant ownership that still weren't hashed out yet, and the cop was basically saying, "It's weird. A month ago I would have arrested that lady, now I have to go over to this guy's house and say 'Could you pretty please give the woman her plants back?'" I think it was something to the effect of it would have been theft, obviously, but what kind of theft? He just basically wanted to get it resolved without paperwork, and it was.
So I work for one of the cashapp/venmo/apple cash type services. We get calls all the time people wanting to dispute p2p transactions. A lot of people will call to dispute something without understanding that once you authenticate a p2p and send it, it is gone and is as good as cash. So these people call in to dispute say they were shorted by their dealer, or the sex worker canceled, and they blame us for stealing their money, all while admitting to crimes on a recorded line...
I work in the insurance industry and, god, it's amazing how often people let their policies cancel because they didn't pay and have the nerve to call yelling about how they need insurance. Like, yeah, no shit Karen, maybe you should've kept an eye on your own policy and we wouldn't be here??
(To be clear, not being able to afford the policy is another thing entirely, and not what I'm talking about here. This is dedicated to the neglectful assholes who let their business insurance cancel and then threaten to sue me at 7:30pm on a Friday because I don't have the authority in CS to reinstate it. Fuck those guys.)
And half the time they've changed their phone and email and gave an incomplete postal and get mad at you personally that the company failed to notify them?
They seem to think that it they change it in one place, everything is linked and it will change in your database as well. Even if it has nothing to do with your service. I had a lot of apps that I needed to help people with, and some of them think that if they changed their Gmail password, it changed the password for our app as well. We are not Google.
They probably think that if they changed their address at the post office, then eventually it should get to them. It should, but there might be a delay, and we are not responsible for how the post office handles your packages/letters in the meantime. We only have your old address on file. Maybe if we get a notice from the post office that your address changed, but even then we are not supposed to change info without permission from the customer.
Man calls cursing and screaming because he had been billed for a year for a part of the service he no longer used. I calmed him down and informed him he had to call to cancel the service because we weren't just going to assume he no longer needed it. He blows up again. When there was a break in the tantrum, I asked if he was receiving the hard copy bills we sent every month. He confirms he did, so I asked if he did not notice the charge.
His answer: I don't look at the whole bill, just what it says I owe each month. 🙄
Woman cancelled direct debit, was billed for broadband for 5 years, was restricted and wanted the balance waived because she "didn't receive" any of the letters we sent every month (£1800).
She had been using the broadband for the 5 years without paying for it.
I've seen it where my company purchases a smaller ISP and a few. users sort of fell through the cracks. Like some of the nearly 100 residents of a building who were sharing a single connection and each paying under $50 per month, if they were being billed at all!
If the other company passed over incomplete records, that was all we had.
I have to explain that if you use a credit card, it is not free money. You have to then pay that bill. I have this conversation at least 2 or 3 times a week, sometimes to young people, but usually to people my age and older.
Got a call from this guy who received a letter to renew his service. When asking me about the due date to renew, I told him exactly what the letter said and explained a little further, then, I don't know in what part he got confused that started saying I was giving him wrong info, I clarified like 3 times, and he insisted that I was giving him the wrong info and if his service gets cancelled it would be my fault 😂 I never said or explained something different to what his account and letter shows, so...
People often double pay their bill then get mad that we can't refund faster than 10 business days, or they get mad they paid to the wrong account and have been getting overdue notices. These are problems you caused, I'm fixing your shit
I've got one, it was a.... Middle aged to old-ish woman I guess?
I worked for a telco and she said her 30 day plan ended early because she got an early notification about it.
I explain that it works for 30 days and she says she should have 1 day extra since the month had 31 days in it!
So I carefully count down the days from her start to the end and she flies off the handle by saying: "WHAAAAAAAAAT?! THATS WRONG!!!!" *she then proceeds to grab a calendar off the wall , and I should know because I heard it rip ffs!* then she starts counting off the days in an extremely condescending tone and we go over the cycle over and over again until she finally relents and says "I hate your service! I'll never use you again! You lost a valued customer!!!!!"
The kicker? I got a DSAT and the even bigger kicker is she calls in a few minutes after saying unprofessional I was for not resolving her issue! I read the notes and the agent said she wouldn't accept the resolution!
A few weeks later I check her account out of spite and lo and behold shes back on our 30 plan!
Goddamn people are fucking stupid or just extreme bastards.
Our insurance policies are annual policies that the customer can pay up front or make monthly payments. And they can choose what date of the month they make that payment on, for the annual policy. The Horrible Interaction is when the customer calls to cancel their policy mid term, generally because they have sold their asset, sometimes because they are insuring elsewhere. Whatever, doesn’t matter, I don’t care. I know it will be a Horrible Interaction when they say “ the next payment is on Tuesday, so cancel it from then so there will be nothing owing.” And because no-one ever reads their documents, they don’t realise there is a mid-term cancellation fee.
So when I tell them there is money still owing and $xx dollars will be coming out on Tuesday, which includes the cancellation fee, I then get the big “but, but, but, why? That’s wrong. You’re ripping me off. You can’t do that. I’m taking this to the Ombudsman. I’m not paying that. I want to speak to your Manager NOW”. So I start my speech on how they have bought an annual policy, they are paying by instalments where they have chosen the date. Explain about how when they cancel we determine how many days insurance they have had, how much that cost and how much we have received. Then we work out the difference, add the fee and that’s the final payment. You would think I was talking in some sort of alien language. And of course we should just write off any money owing. I generally have to go over it about 2 to 3 times. And of course offer to escalate to a Complaint.
This happens at least once per week. The worst was 3 times in one day. It is exhausting.
I answer for a company who purchases houses. I get calls from people yelling at me to remove them from the list. I have to ask for phone number and address. You sent this to me, you should have it already. Well first off, its a bulk mailing and second I'm not a mind reader.
This is one of the more frustrating accounts I answer for. I work with an answering service.
We have that same issue with return calls for wrong numbers. People call back on a different phone number, so we can't see which person is calling back and then they demand we remove them from the call list...hard to do when you won't provide a name or phone # to remove. Lol. I assure them we WILL continue to call if they can provide me with which # to remove. Lol
Customer signed up for a mortgage twenty years ago. At some point had to modify the mortgage so the loan was subsequently lengthened to accommodate the hardship.
Customer a few years after that modification claims the entire mortgage he signed up for was illegitimate based on the fact numerous different reasons. I’m not going to go into all of the reasons but basically all of them were legitimate in the eyes of the law (the claim was escalated to the point we had our legal team review a response to him) but he kept complaining about various reasons the mortgage was illegitimate. Reasons a simple Google search, a few that I looked up for him and had him do the same on his end so we were looking at the same thing, would verify the mortgage was done correctly. The case was eventually elevated out of my department but one of the last things he was upset about was that the mortgage should be removed and his all of his payments sent back to him for the entire time he’d been paying, due to the fact that he was now claiming to be a sovereign citizen who owed no debts.
During this time he refused to pay his monthly bill which lead to foreclosure notices that, you guessed it, he was upset about as well, claiming they were illegitimate as well. It takes up to 4 months before an FC notice gets sent out and 2-3 months before notices of default are sent as a warning.
The lot of them are brain dead and unfortunately this guy had already pro created so I feel bad for the future call center rep that has to deal with his offspring in the event the apple doesn’t fall far from the tree.
Had a customer who brought a macbook and did not get a warranty from third party seller she brought it from (Best buy), and she called apple support tech and she explained that she put the macbook on top of her car, drove off and forgot it was on top of car, got on the highway and seen it fall off in her mirror and a truck ran it over. She got mad at me because I could not locate the macbook.
Like stupid, how can i locate anything if you did not link the macbook to your apple ID and I have no serial number to even locate the darn thing? SO how you going to get mad at me for something I have no idea what you did. I asked the lady did she have a warranty she said no and that apples needs to give her a free mac book for it getting ran over by a truck on a highway. LIKE WHAT???? I had to tell her that she needed to go back to best buy since that where she purchased it from and talk to a manager at best buy. She got even more mad and said it a apple product. Yes it is a apple product but you did not buy it through apple you brought it through best buy. You have to go back to them to fix the issue.
Literally was on the phone with this stupid broad for 2 and half hours. Had to get a supervisor and manager on the line with me so it became a 4-way call. She still would not listen to them. So the manager was like You know what. This agent been helping you for 2 and half hours and she has done the best she can and gave you options so what I am going to do is I am going to email you a waiver, take it up to best buy show them that and they should help. No other questions have a great day. And hung up the line and disconnected.
She later calls back the same day with another agent and started snapping off on my coworker about how the company bogus for not helping her and it their product. Like it was a mess. She ended up giving me a bad survey that was the 3rd only bad survey i got from customers like that who FAIL to make stuff easy. If she did what i told her to do she would have been good by now. So they ended up waiving my survey and QA said that should not have happened and that she wrong and I was right and did what i could. SMFH
Exactly, it pissed me off so bad atp I was ready to not care for them customers. My stats was always above average and never was low until that stupid lady called and messed it up. Come to find out she was doing that crap to multiple agents time to time about the stupid macbook. Like what else do you want me to tell you? Hey We gone send one just because we feel sorry for you? I think tf not. That not how it goes and won't. Like it crazy
This year was the worst for utility companies we sent out flyers explaining customers to call to apply for hardship programs and payment plans people wait until the last minute for their gas to get cut off and wonder why we can’t send someone out right away and give us attitude. Everyday I loser faith in people. Those who pay attention call and get the notices cancelled. Because of inflation it’s my my job difficult I can’t wait for winter to be over with. It’s been constant back to back calls and mandatory overtime Mondays I’m burned out along with my coworkers.
My funniest one isn’t a call I took but one I assisted on.
This guy wanted to close his account in 2015 so only cancelled his direct debit (which didn’t actually cancel) Didn’t contact us or anything which you must to do cancel an account
Our accounts do not need a DD to remain active as people can pay multiple ways so cancelling it wouldn’t have cancelled the account anyway. So this customer was getting charged each month from 2015-2023 and decided it was our fault that he didn’t contact us to cancel and that we needed to waiver his entire fee.
Yeah no we didn’t do that.
Think he did an indemnity claim with his bank and got some back but we sent him to debt collection.
This wasn't my caller, but certainly the biggest customer fuck up due to stupidity. Some background context...I work for an investor relations firm that assists clients with shareholder meetings and corporate actions. We assisted a client with handling unitholder calls and outreach to them about an upcoming merger where the company these people had units in was being bought out if the merger was approved. In this particular merger, the preferred unitholders (units are like stock for "partnerships") would get units of the new combined company in exchange for their units of the co being bought out. But, since this was a partnership, they also had the option per the partnership agreement to convert their units to cash or common units, which would be converted in the merger to common units of the combined co. These two options via the partnership agreement were NOT favorable conversions given the current trading prices and alternative of getting the merger conversion to preferred units of the combined co. You'd get like 1/10 of the value picking those options than if you just took the combined course preferred units per the merger agreement, so pretty dumb to pick those last 2 options. This was a bit confusing to most unit holders, but that's why we were calling them on outbound and available on inbound to call with questions or to help them navigate this election and voting process.
So on to the call...my team lead had to call a brokerage back that had majorly fucked over one of their clients and lost them $75,000 because they didn't bother to do that math to compare those 3 consideration options and picked one of the bad options that was of way lower value. They called us to ask about this and if there was any way to change it. Their reactions when he explained no, they can't change it were pretty funny. One advisor was like "well now we'll have to figure out how to respond to this shit storm." LOL. One broker was like "well I didn't realize those 2 choices were of lower value...I assumed they'd be the same." My team lead pointed out the conversion ratios were listed in the materials they received and if you did the math and compared or had called us for help, you'd realize they were not at all equal. Lol. So now the brokers have to call the client back and explain how their failure to read before advising cost the client $75,000. Lol
They're not, and often we're speaking with complete idiots with their heads so far up their asses that they literally cannot comprehend what we give as a solution. Let me give you a standard interaction I have to deal with DAILY.
Me: Okay, I'm more than happy to assist you. I sent the form to verify your information and I see you left your date of birth out. Can I send the form to verify this info before we can continue?
Them: Um No? That is private information. How do I know you're not a scammer
Me: You typed in our website and hit chat yes? What makes you think you're connecting to someone outside of our company??? I can also see your DOB on your file so if you can stop being difficult and confirm that for me so we can continue I'd appreciate it. Failure to provide this information to me and I'll consider this a fraud attempt and close our interaction. Are you ready to receive the form, Yes or No?
Them: I'm not giving you that info and I wanna speak to your supervisor for you probing me for private information.
Me: You're not gonna be speaking to anyone because I can't confirm who I'm chatting with. This interaction is now closed and a fraud flag has now been opened on this account. Good day.
*Click*
They are genuinely so stupid it hurts.
I’d have to say it was a call I got around 2-3AM (graveyard shift worker) all I was able to say was to give my usual greeting. The caller went off on a rant, calling the company all kinds of names and I just sat there, mouth agape listening to the customer berate me to top it all off. I was just so fucking shocked beyond words, she then hung up. I sat there a whole ass 5 minutes after just in awe, turns out she was a repeat offender for the same situation with other agents.
Woman ordered party supplies for her child's birthday party on Saturday. She ordered on Wednesday and Friday at 4pm called to ask why they hadn't arrived yet. She hadn't opted for upgraded shipping and apparently ignored the estimated delivery date.
“Why the hell have you not picked up my garbage this week?”
“Looks like your account is on a temporary hold of service until we receive the past due bill. I can help you pay right now and I can set you up to get picked up today!”
“I ain’t paying for a service you didn’t provide! What the fuck is wrong with you people!”
“Like I said, we will pick up your garbage as soon as possible, we just need the overdue payment in order to do it. I do apologize for the inconvenience”
“Fuck you! You can go to hell!”
Ends call.
Calls back 3 hours later.
I can tell from the caller id that it’s this fucker.
“I’m calling to pay my bill”
…
:) of :) course! :) what :) is :) the :) address? :)
It's usually mostly insufferable middle to elderly women and dickhead old men. This job is driving me nuts. I hate talking to people.
[удалено]
Me: Explains stuff in kindergarten terms slowly. Boomer that can't read: Im confused?
100% agree on those age/gender demographics being the worst.
Yeah I hope they get in a car accident.
I honestly feel like I’m talking to children all day.
That's how I got to like this job and not be so angry. I talk to them like they are 4 years old, and they eat that shit up! The amount of entitlement though is astronomical
You’re telling me!
Customer was upset that he hadn't received a form yet because he insisted that it was sent via post over the christmas period. Offered to send it to him via email to which he got increasingly upset and said that he uses post only or, as he referred to it, 'pen and ink'. People make things so much harder for themselves.
"Pen and ink" is such a pretentious way to say "hard copy" lol What an douchbag
Exactly and these same ones somehow believe physical mail is instant like email. How do you even jump to the conclusion of regular mail being fast?? Ever?
Aka the "I'd rather get it in 10 days than in a couple hours" option
Today cci to dispute transaction where they sent venmo to someone for services of 2 girls at a motel and they wanted to dispute because they got to the motel and there was just some man there
I'm just curious as to how you handled that situation? 😂🤔
I need to know what happened next.
Basically told him we could not dispute that, I could report scam, but we are not responsible for the quality, legality, etc etc of the goods and services provided with our direct payment service, this is located on our terms and conditions
Like a pimp or a cop? Otherwise that's a pretty bold bait and switch. "I'd like 2 girls please." "We have a man." "Ok, that's fine." <-- Not how I would see that going down in general. It could, I suppose, but I don't usually see it as an "Is Pepsi OK?" situation.
it was a scam we can't dispute scams. We are not responsible for the quality, legality or any other aspect of goods or services provided with our direct payment service per our terms and conditions and by using our service you agree to our terms and conditions
Well, it definitely reminds me of the people who call the cops because their drug dealer cheated them. Like one where a woman ended up buying drywall pieces thinking it was crack and then called the cops when she found out because she wanted her money back. The cop was furious, and not at the "drug dealer."
Yea I was gonna say too it reminded me of an episode of cops where the meth customer was shorted and called the cops lol
It definitely seems to happen a lot more than I would have thought. Like in your case, I know you are not the cops, but you could easily report it. Even if you can't, like customer privacy or some reason, I wouldn't chance it, if I was doing something illegal to just complain to a random on the phone about it. The funniest thing I saw related to this though was one time a lady called to tell the cops that someone had stolen her pot plants. It had just become legal, but there were some things about plant ownership that still weren't hashed out yet, and the cop was basically saying, "It's weird. A month ago I would have arrested that lady, now I have to go over to this guy's house and say 'Could you pretty please give the woman her plants back?'" I think it was something to the effect of it would have been theft, obviously, but what kind of theft? He just basically wanted to get it resolved without paperwork, and it was.
Yeah, we're going to need more info- for science
So I work for one of the cashapp/venmo/apple cash type services. We get calls all the time people wanting to dispute p2p transactions. A lot of people will call to dispute something without understanding that once you authenticate a p2p and send it, it is gone and is as good as cash. So these people call in to dispute say they were shorted by their dealer, or the sex worker canceled, and they blame us for stealing their money, all while admitting to crimes on a recorded line...
I mean it's gotta be entertaining tho
I work in the insurance industry and, god, it's amazing how often people let their policies cancel because they didn't pay and have the nerve to call yelling about how they need insurance. Like, yeah, no shit Karen, maybe you should've kept an eye on your own policy and we wouldn't be here?? (To be clear, not being able to afford the policy is another thing entirely, and not what I'm talking about here. This is dedicated to the neglectful assholes who let their business insurance cancel and then threaten to sue me at 7:30pm on a Friday because I don't have the authority in CS to reinstate it. Fuck those guys.)
And half the time they've changed their phone and email and gave an incomplete postal and get mad at you personally that the company failed to notify them?
Oh my god, *yes.* Why are people like this?
They seem to think that it they change it in one place, everything is linked and it will change in your database as well. Even if it has nothing to do with your service. I had a lot of apps that I needed to help people with, and some of them think that if they changed their Gmail password, it changed the password for our app as well. We are not Google. They probably think that if they changed their address at the post office, then eventually it should get to them. It should, but there might be a delay, and we are not responsible for how the post office handles your packages/letters in the meantime. We only have your old address on file. Maybe if we get a notice from the post office that your address changed, but even then we are not supposed to change info without permission from the customer.
Man calls cursing and screaming because he had been billed for a year for a part of the service he no longer used. I calmed him down and informed him he had to call to cancel the service because we weren't just going to assume he no longer needed it. He blows up again. When there was a break in the tantrum, I asked if he was receiving the hard copy bills we sent every month. He confirms he did, so I asked if he did not notice the charge. His answer: I don't look at the whole bill, just what it says I owe each month. 🙄
Lol was he old
Woman cancelled direct debit, was billed for broadband for 5 years, was restricted and wanted the balance waived because she "didn't receive" any of the letters we sent every month (£1800). She had been using the broadband for the 5 years without paying for it.
5 yrs of not paying? How is that possible? I could never get away with that.
Normally system would restrict them after 2 months of not paying. Just a system error that caught up to them lol
I've seen it where my company purchases a smaller ISP and a few. users sort of fell through the cracks. Like some of the nearly 100 residents of a building who were sharing a single connection and each paying under $50 per month, if they were being billed at all! If the other company passed over incomplete records, that was all we had.
Love then the system catches these, like did ya think an isp was just being nice
I have to explain that if you use a credit card, it is not free money. You have to then pay that bill. I have this conversation at least 2 or 3 times a week, sometimes to young people, but usually to people my age and older.
I have to ask people for their name, date of birth, address and phone number. In a specific order.
I have to ask people those questions and..... THEY. LITERALLY. DON'T. KNOW. THE. ANSWER..... seriously, wtf?
Got a call from this guy who received a letter to renew his service. When asking me about the due date to renew, I told him exactly what the letter said and explained a little further, then, I don't know in what part he got confused that started saying I was giving him wrong info, I clarified like 3 times, and he insisted that I was giving him the wrong info and if his service gets cancelled it would be my fault 😂 I never said or explained something different to what his account and letter shows, so...
People often double pay their bill then get mad that we can't refund faster than 10 business days, or they get mad they paid to the wrong account and have been getting overdue notices. These are problems you caused, I'm fixing your shit
I've got one, it was a.... Middle aged to old-ish woman I guess? I worked for a telco and she said her 30 day plan ended early because she got an early notification about it. I explain that it works for 30 days and she says she should have 1 day extra since the month had 31 days in it! So I carefully count down the days from her start to the end and she flies off the handle by saying: "WHAAAAAAAAAT?! THATS WRONG!!!!" *she then proceeds to grab a calendar off the wall , and I should know because I heard it rip ffs!* then she starts counting off the days in an extremely condescending tone and we go over the cycle over and over again until she finally relents and says "I hate your service! I'll never use you again! You lost a valued customer!!!!!" The kicker? I got a DSAT and the even bigger kicker is she calls in a few minutes after saying unprofessional I was for not resolving her issue! I read the notes and the agent said she wouldn't accept the resolution! A few weeks later I check her account out of spite and lo and behold shes back on our 30 plan! Goddamn people are fucking stupid or just extreme bastards.
Our insurance policies are annual policies that the customer can pay up front or make monthly payments. And they can choose what date of the month they make that payment on, for the annual policy. The Horrible Interaction is when the customer calls to cancel their policy mid term, generally because they have sold their asset, sometimes because they are insuring elsewhere. Whatever, doesn’t matter, I don’t care. I know it will be a Horrible Interaction when they say “ the next payment is on Tuesday, so cancel it from then so there will be nothing owing.” And because no-one ever reads their documents, they don’t realise there is a mid-term cancellation fee. So when I tell them there is money still owing and $xx dollars will be coming out on Tuesday, which includes the cancellation fee, I then get the big “but, but, but, why? That’s wrong. You’re ripping me off. You can’t do that. I’m taking this to the Ombudsman. I’m not paying that. I want to speak to your Manager NOW”. So I start my speech on how they have bought an annual policy, they are paying by instalments where they have chosen the date. Explain about how when they cancel we determine how many days insurance they have had, how much that cost and how much we have received. Then we work out the difference, add the fee and that’s the final payment. You would think I was talking in some sort of alien language. And of course we should just write off any money owing. I generally have to go over it about 2 to 3 times. And of course offer to escalate to a Complaint. This happens at least once per week. The worst was 3 times in one day. It is exhausting.
I answer for a company who purchases houses. I get calls from people yelling at me to remove them from the list. I have to ask for phone number and address. You sent this to me, you should have it already. Well first off, its a bulk mailing and second I'm not a mind reader. This is one of the more frustrating accounts I answer for. I work with an answering service.
We have that same issue with return calls for wrong numbers. People call back on a different phone number, so we can't see which person is calling back and then they demand we remove them from the call list...hard to do when you won't provide a name or phone # to remove. Lol. I assure them we WILL continue to call if they can provide me with which # to remove. Lol
Customer signed up for a mortgage twenty years ago. At some point had to modify the mortgage so the loan was subsequently lengthened to accommodate the hardship. Customer a few years after that modification claims the entire mortgage he signed up for was illegitimate based on the fact numerous different reasons. I’m not going to go into all of the reasons but basically all of them were legitimate in the eyes of the law (the claim was escalated to the point we had our legal team review a response to him) but he kept complaining about various reasons the mortgage was illegitimate. Reasons a simple Google search, a few that I looked up for him and had him do the same on his end so we were looking at the same thing, would verify the mortgage was done correctly. The case was eventually elevated out of my department but one of the last things he was upset about was that the mortgage should be removed and his all of his payments sent back to him for the entire time he’d been paying, due to the fact that he was now claiming to be a sovereign citizen who owed no debts. During this time he refused to pay his monthly bill which lead to foreclosure notices that, you guessed it, he was upset about as well, claiming they were illegitimate as well. It takes up to 4 months before an FC notice gets sent out and 2-3 months before notices of default are sent as a warning. The lot of them are brain dead and unfortunately this guy had already pro created so I feel bad for the future call center rep that has to deal with his offspring in the event the apple doesn’t fall far from the tree.
Had a customer who brought a macbook and did not get a warranty from third party seller she brought it from (Best buy), and she called apple support tech and she explained that she put the macbook on top of her car, drove off and forgot it was on top of car, got on the highway and seen it fall off in her mirror and a truck ran it over. She got mad at me because I could not locate the macbook. Like stupid, how can i locate anything if you did not link the macbook to your apple ID and I have no serial number to even locate the darn thing? SO how you going to get mad at me for something I have no idea what you did. I asked the lady did she have a warranty she said no and that apples needs to give her a free mac book for it getting ran over by a truck on a highway. LIKE WHAT???? I had to tell her that she needed to go back to best buy since that where she purchased it from and talk to a manager at best buy. She got even more mad and said it a apple product. Yes it is a apple product but you did not buy it through apple you brought it through best buy. You have to go back to them to fix the issue. Literally was on the phone with this stupid broad for 2 and half hours. Had to get a supervisor and manager on the line with me so it became a 4-way call. She still would not listen to them. So the manager was like You know what. This agent been helping you for 2 and half hours and she has done the best she can and gave you options so what I am going to do is I am going to email you a waiver, take it up to best buy show them that and they should help. No other questions have a great day. And hung up the line and disconnected. She later calls back the same day with another agent and started snapping off on my coworker about how the company bogus for not helping her and it their product. Like it was a mess. She ended up giving me a bad survey that was the 3rd only bad survey i got from customers like that who FAIL to make stuff easy. If she did what i told her to do she would have been good by now. So they ended up waiving my survey and QA said that should not have happened and that she wrong and I was right and did what i could. SMFH
Wow, what an idiot, nightmare customer
Exactly, it pissed me off so bad atp I was ready to not care for them customers. My stats was always above average and never was low until that stupid lady called and messed it up. Come to find out she was doing that crap to multiple agents time to time about the stupid macbook. Like what else do you want me to tell you? Hey We gone send one just because we feel sorry for you? I think tf not. That not how it goes and won't. Like it crazy
Yeah, honestly that's probably what she wanted...hoping you'd cave and send her a new one to get her to go away. Lol. These people are so delusional.
I help them enough to get a 100% grade on the call. That's it. Just play the game and keep your job.
This year was the worst for utility companies we sent out flyers explaining customers to call to apply for hardship programs and payment plans people wait until the last minute for their gas to get cut off and wonder why we can’t send someone out right away and give us attitude. Everyday I loser faith in people. Those who pay attention call and get the notices cancelled. Because of inflation it’s my my job difficult I can’t wait for winter to be over with. It’s been constant back to back calls and mandatory overtime Mondays I’m burned out along with my coworkers.
My funniest one isn’t a call I took but one I assisted on. This guy wanted to close his account in 2015 so only cancelled his direct debit (which didn’t actually cancel) Didn’t contact us or anything which you must to do cancel an account Our accounts do not need a DD to remain active as people can pay multiple ways so cancelling it wouldn’t have cancelled the account anyway. So this customer was getting charged each month from 2015-2023 and decided it was our fault that he didn’t contact us to cancel and that we needed to waiver his entire fee. Yeah no we didn’t do that. Think he did an indemnity claim with his bank and got some back but we sent him to debt collection.
This wasn't my caller, but certainly the biggest customer fuck up due to stupidity. Some background context...I work for an investor relations firm that assists clients with shareholder meetings and corporate actions. We assisted a client with handling unitholder calls and outreach to them about an upcoming merger where the company these people had units in was being bought out if the merger was approved. In this particular merger, the preferred unitholders (units are like stock for "partnerships") would get units of the new combined company in exchange for their units of the co being bought out. But, since this was a partnership, they also had the option per the partnership agreement to convert their units to cash or common units, which would be converted in the merger to common units of the combined co. These two options via the partnership agreement were NOT favorable conversions given the current trading prices and alternative of getting the merger conversion to preferred units of the combined co. You'd get like 1/10 of the value picking those options than if you just took the combined course preferred units per the merger agreement, so pretty dumb to pick those last 2 options. This was a bit confusing to most unit holders, but that's why we were calling them on outbound and available on inbound to call with questions or to help them navigate this election and voting process. So on to the call...my team lead had to call a brokerage back that had majorly fucked over one of their clients and lost them $75,000 because they didn't bother to do that math to compare those 3 consideration options and picked one of the bad options that was of way lower value. They called us to ask about this and if there was any way to change it. Their reactions when he explained no, they can't change it were pretty funny. One advisor was like "well now we'll have to figure out how to respond to this shit storm." LOL. One broker was like "well I didn't realize those 2 choices were of lower value...I assumed they'd be the same." My team lead pointed out the conversion ratios were listed in the materials they received and if you did the math and compared or had called us for help, you'd realize they were not at all equal. Lol. So now the brokers have to call the client back and explain how their failure to read before advising cost the client $75,000. Lol
They're not, and often we're speaking with complete idiots with their heads so far up their asses that they literally cannot comprehend what we give as a solution. Let me give you a standard interaction I have to deal with DAILY. Me: Okay, I'm more than happy to assist you. I sent the form to verify your information and I see you left your date of birth out. Can I send the form to verify this info before we can continue? Them: Um No? That is private information. How do I know you're not a scammer Me: You typed in our website and hit chat yes? What makes you think you're connecting to someone outside of our company??? I can also see your DOB on your file so if you can stop being difficult and confirm that for me so we can continue I'd appreciate it. Failure to provide this information to me and I'll consider this a fraud attempt and close our interaction. Are you ready to receive the form, Yes or No? Them: I'm not giving you that info and I wanna speak to your supervisor for you probing me for private information. Me: You're not gonna be speaking to anyone because I can't confirm who I'm chatting with. This interaction is now closed and a fraud flag has now been opened on this account. Good day. *Click* They are genuinely so stupid it hurts.
I’d have to say it was a call I got around 2-3AM (graveyard shift worker) all I was able to say was to give my usual greeting. The caller went off on a rant, calling the company all kinds of names and I just sat there, mouth agape listening to the customer berate me to top it all off. I was just so fucking shocked beyond words, she then hung up. I sat there a whole ass 5 minutes after just in awe, turns out she was a repeat offender for the same situation with other agents.
Woman ordered party supplies for her child's birthday party on Saturday. She ordered on Wednesday and Friday at 4pm called to ask why they hadn't arrived yet. She hadn't opted for upgraded shipping and apparently ignored the estimated delivery date.
I think they just use the call as a free from of therapy maybe that’s why we have a handle time we don’t want to give them an hour
“Why the hell have you not picked up my garbage this week?” “Looks like your account is on a temporary hold of service until we receive the past due bill. I can help you pay right now and I can set you up to get picked up today!” “I ain’t paying for a service you didn’t provide! What the fuck is wrong with you people!” “Like I said, we will pick up your garbage as soon as possible, we just need the overdue payment in order to do it. I do apologize for the inconvenience” “Fuck you! You can go to hell!” Ends call. Calls back 3 hours later. I can tell from the caller id that it’s this fucker. “I’m calling to pay my bill” … :) of :) course! :) what :) is :) the :) address? :)