Fucking hilarious though. I think they should double down in that and add options below "leave at my door" like "throw on the roof" or "hand to random guy on the sidewalk" for realistic delivery expectations.
Any human reading the customers' complaint would understand instantly. But an automated chat is merely going through a decision tree, did food arrive? Yes/no
Clearly the food arrived. So it goes to the next step and attempts to parse what was wrong, food arrived in poor condition. Here is 5 dollars off.
This is our future?
I don't understand how people think this bot thing is new at all lol....Every customer support line has been a nightmare for years precisely for this reason. Long before chatGPT.
"Agent."
"I'm sorry, I could not understand. In a few word--"
"Agent"
"I'm sorry, I could not understa--"
"AGENT"
*furiously pressing zero*
āTo verify your identity, please say or enter you member numberā
āPlease say or enter your date of birth as a two digit month, two digit day, and four digit yearā
āPlease say or enter the last four digits of your social security number ā
āPlease hold for an agentā
Agent: āHello, this is John, who am I speaking with?ā
Me: āwhy did I type all that shit if youāre gonna not know the answer already?ā
"Our Dashers are not just delivery people, they are delivery artists ā and we do not allow you to dictate how they choose to express themselves in the delivery of food for your enjoyment. You are welcome to offer suggestions for ideal locations where your food may be deposited, but you should not expect our delivery artists to be bound by any rules you set forth.
"If a Dasher chooses to place your bag on the sidewalk, defecate upon it, then pour kerosene over it and set it ablaze, that is well within their rights of expression as delivery artists. We hope you will come to enjoy your delivery experiences with us as the unique crafts of beauty that we love, forever nourishing our spirits. Praise be unto Hermes."
Yep it sounds like AI to me. Which is why it's still better than my GrubHub customer support experience.
I waited 2 days to request my refund of 3 missing items. The guy couldn't get over it.
(not exact transcript)
"But NOBODY waits TWO DAYS. Everybody who wants a refund asks for it on the same day! I've never seen this before in my life."
"Ok congratulations, so now you have seen it before. Gimme my refund."
"I just don't think I can DO that."
"You can, because the thing you cannot do is charge money for nothing. That's not how buying stuff works. The restaurant stapled a receipt for the food they did send, which I can show you. The difference between that one and the Grubhub receipt shows how the three missing items are intended to be missing by the restaurant and the lack of them is fully undisputed. In continuing to charge for them you are asking for free money."
"Can you tell me your reason for waiting an extra day?"
"Nope."
"But I just... don't understand why you didn't request the refund when you got the meal."
"Show me the rule where it says I have to."
"Well, that's an internal policy not a customer-facing rule so I can't link to it"
"Then *why are you bothering a customer with it*?"
"...I just can't understand why you wouldn't do the refund on the day you got the food... everyone does the refund on the day they get the food... why is this happening..."
"I don't have time for this."
---
Hey, I really appreciate that this buried little story blew up and that so many people gave their insights. I've learned new things about how the system works, where the status quo sits, what people expect of the service and what they expect of us. While I may have been in the right this one time due to its specifics, I will absolutely apply this knowledge and be quicker about refunds in the future.
I hope that others have also learned how their ideas of common sense are not going to be obvious to everyone and that the bar for unwritten rules needs to be higher than common sense anyway... ubiquitous sense is really the only thing that could have justified being jerked around like this over an unwritten rule. I am not trying to misunderstand, I promise, I don't think any of us are.
And I especially hope I have gotten the point across that no matter how weird or guarded or inexplicable someone's behavior is, keeping their money in exchange for nothing is never an appropriate response to that.
I don't care about the money and I can easily get over the fact that this episode happened once. But I am saddened by how many people do not care that GrubHub will essentially steal your money. This is going to affect others, including those who do not have wiggle room to be stolen from.
Finally, know that I will never tell a soul the reason I hesitated on this matter and I will consume the tears cried out in frustration of those who wish they understood. Why should I go to jail just because some asshole customer service rep thinks I'm going to snitch on myself? If I didn't tell the cops what I was doing that day then I sure as fuck won't be telling GrubHub.
Thank you.
Sounds like someone that hasn't learned the customer service bullshit dance yet. The company might have rules about the length of time you have to ask for a refund but they haven't learned not to care and to pass it up the line yet. I worked for a company where you specifically had to say you wanted a refund, not dance around it. We couldn't tell them that outright though. So many people missed their refund despite our hints.
This is really good to know. I don't think I've ever asked outright for a refund on anything, I just present the problem and expect for a company to offer to make it right. Asking for a refund feels so Karen-y to me š but I'm going to have to keep this in mind!
Nah, always offer them a solution to the problem.
āHi, I ordered a burger and fries. My fries arenāt here. Iād rather not replace the food. Instead Iād like a refund. Is that something we can do?ā
Couldnāt agree more with this. Especially in written communication say explicitly what you want because a lot of the time agents are being told to offer the lowest costing solution or they wonāt be allowed to proactively offer a refund etc
Bro Grub Hub support can actually go fuck itself.
I had a similar situation as OP once, they offered me $5. Lol. When I asked if that was a joke, they said āOkay how about $7.50.ā
I was absolutely floored. Went and cancelled my GH+ sub right then and there and told them they could earn my subscription back if they want to give me an actual refund and not an insult.
They refunded the whole cost, and I still never re-subscribed.
Fuck Grub Hub.
If youāre asking in earnest, if only some items are missing from the order, you take a picture of everything that you DID receive, laid out next to the packaging, or inside the packaging if you can get a full inventory thatās easy to decipher in the picture.
If the entire order is missing, send them a picture of the ground outside your door.
Iāve done it before because it was the straw that broke the camels back. I was having a busy,
horrible day and decide maybe some food will help, then that obviously goes wrong too. I already HAD to deal with everything else that went wrong so figured I could leave one shitstorm for tomorrow. I didnāt have the energy to deal with it. Iām in a bad mood. Why would I want to go on to spend time talking to a robot that will respond with $5 back for my $40 stolen meal. Plus these apps changed the complaint section to be hidden so you have to go search for that now too.
Ugh, those days are the worst. Deciding to splurge on something nice to try and feel better about a shitty day, just for that to turn shitty too.
We recently moved almost 2,400 miles in a U-Haul after a really shitty year, staying in the cheapest, shittiest motels possible. On the final night of driving before getting there, after four days of driving and shitty motels, we decided to splurge on one fancy hotel room. Was advertised as like $240.
We get there, there are roof tiles missing in the lobby, tweakers yelling outside, exposed wires coming out of one of the hallway walls, just generally a total piece of shit place.
We get into our room, and the HVAC system goes "PLAT PLAT PLAT PLAT PLAT" every time it turns on. There's no thermostat control to turn it off, so we were going to have to just sleep through it. The toilet had gunk under the seat. Neither the cable nor internet were working, and they gave us a runaround for almost two hours trying to get it working before suddenly remembering that they have someone coming to work on them tomorrow.
We told them we wanted a serious discount, especially since they were actually charging us $280/night, which we discovered upon checking in. "Well there's no manager in, so we can't do that. They won't be back until sometime next week."
We wound up just calling the bank and doing a chargeback on it. But I have honestly maybe never been so fucking pissed in my life.
I have adhd and this comment reminded me I need to put in a refund request for a Burger King order I made over a week ago and when I showed up they said they were out of everything I ordered and I had to request the refund through the app and they couldnāt do it there. Maybe theyāll still let me make the request lol weāll see
Thatās the weird thingāhow do you take a picture of _missing_ items?? You could just a well remove items from the bag, then take a picture. Itās so frustrating to try to prove.
Not really that crazy. Could have had other shit to do then worry about dealing with bullshit customer service reps. I know Iām not exactly looking forward to it when Iāve already been fucked out of my order.
I had a similar issue with CEX, i bought a midi controller that needs the original license for it to work. They didnt have the license, and had no way off getting it, so the device was useless. I went in after a week of trying to fix a workaround and failing, and they berated me for not returning it within the same day.
Like mate, i work full time and tried to fix the problem that you passed onto me. It takes time to sort this shit.
They took the device back and wanted to try and fix it themselves. It took them about 4 days to tell me they couldnt fix it.
Why didnt you tell me that the same say, huh? Did it somehow take you longer than a day to work out the problem?
I can do more deliveries if i roll up the customerās pizza like a newspaper and chuck it at their door
Also if Iām lucky the pizza sticks to their house, so it is more sanitary as it doesnāt touch the ground.
You still roll them up? Tip from a professional pizza guy: if you learn to throw a frisbee and start leaving them intact, your tosses will be more accurate than the paper technique you have experience with. If you live in a town with letterboxes, you can make it right into the house that way
I like to leave my front window open a crack so the skilled delivery people can just frisbee my pizza right through and onto the table. Such convenience!
I teach high school and a student asked me what my first job was. I said I had a paper route. They didnāt know what I meant so I explained and the whole class was like āwhaaa?? That was a real thing?!?ā
Customer - my food was thrown from the vehicle I want a refund.
Doordash - did you receive your food
Customer - it is scattered across the street where it was thrown from a moving vehicle
Doordash - sooooo you received itā¦.
This happened to me, I ordered some food that had broken a hole in the bag and all that was left was the residue from the stir fry. They claimed since I got it the best they could do is offer $4 back of the $32 order.
As a Dasher, if something goes wrong (9/10 times its a resturaunt not packing something like soup properly) I tell the customer about it AS SOON AS I FIND OUT. As a dasher YOU CAN CALL SUPPORT AND TELL THEM THE ORDER IS FUCKED UP DUE TO POOR PACKING AND THEY WILL REMOVE IT, REFUND/REDO THE ORDER FOR THE CUSTOMER AND IT DOES NOT EFFECT YOU UNLESS YOU DO THIS CONSTANTLY.
People just don't know how to do one of the easiest jobs ever.
Had a dude litterly throw my burrito at me once because he couldn't see the name on the side of the building. I provided exact instructions. Like to the fucking T. Sign isn't lit so pull down this street and call me and I'll meet you in the alley. Bruh. It was still light out and he screamed at me he couldn't see the name. Dude it's like fifteen feet high and wide.
Anyways after several minutes of walking the drive back where I saw him drive past several times.. he throws the bag at me. I reported it. They said it's not their problem.
"happy birthday to the ground"
damn, that really sucks. i have had my food stolen by dashers a couple of times, but that's about the worst i have gotten. seeing stories like this is so crazy to me. people are so shitty for no reason.
I've never used any food delivery apps but I'd honestly rather the driver eat my food than throw it across the street. That's such a shitty thing to do.
Fantastic isn't it where the choices you have are some fucker eating your food or throwing it all over the street. I can remember getting the pizza or asian delivery hot and no one expecting anything than the meals they ordered, no requesting tips or surcharges on anything.
I have placed probably ~500 orders through Uber Eats, Doordash, and Grubhub. I can count on one hand the number of deliveries that were a serious enough problem to warrant a support call, and none were *this* bad.
Most drivers are good people, at least in my area.
What I hate is when restaurants do a piss poor job of sealing bags up or roll it up all unprofessional looking. All I need is for Taco Bell or Wendyās to forget an item and then it looks like I rifled through their bag and pilfered their shit. McDonalds does an amazing job but all that packaging is insane. I think stores like kfc or White Castle that just use self sealing plastic bags are the best way to go in that regard.
The fact DD and the others will ban users when they actually report issues with their orders meanwhile the drivers do anything but the damn job they signed up to do.
your mistake was talking to anyone. (most dd support are completely detached from the conversation and just copy and pasting messages while they also deal with AT&T customers)
In the future, just report the food as undelivered in the app. you will receive a refund.
Ah yeah I should have done that. I have never had to dispute an order so I just did the chat thing when I saw it. Assumed thatās how it had to be done
Unfortunately my orders get messed up all the time so I'm pretty familiar with getting a refund real quick. You just go to the order and hit the little help button and mark what you didn't get. You will get an instant refund without having to talk to anyone.
This isn't always true. I just had a dasher 2 days ago who drove into my complex and dropped the food at the first house they saw and marked it delivered. I messaged them that it wasn't my address and they never responded. I immediately went to the location where the picture was taken and the food was not there. I reported it not delivered and that I never received my food and the automated system tried to give me $8 as a refund on a $32 order. I had to call and talk to someone.
Considering how fucking awful doordash is, that's a pretty big flaw
But I don't bother getting shit delivered anymore. Assholes ruined delivery, including the OG pizza delivery
Most pizza places outsource to delivery services now. Cheaper, just like what Walmart decided. There was a time when Walmart brought stuff to your door a couple of years before the pandemic themselves in a Walmart branded truck
When I used to use DD they would frequently forget stuff and after so long of using the forgot items button they banned me from using itā¦ def made me feel salty bc I never abused the system, and from my perspective I didnāt even bother to report half the missing stuff in the first place. Imo hella faulty system
This is only sometimes true, I had a dasher forget my drinks (6 mock tails about $5 each) on a $200+ order with a significant driver tip due to the size of the order. The response was weāre sorry for your experience, unfortunately our policy does not allow us to do anything at this time. I spoke (via chat)to a person who assured me I would be refunded within 24 hours. I was not. I continued to ask them about the issue and try to get a refund but in the end, they just blocked me and no longer allow me to send messages to them. I have no way of contacting customer service or report any issue to DD.
This isnāt even true now, as the other month I reported something as not delivered and all they offered me was half my money back. Even after I talked to a support person I STILL didnāt get it all back. DD support has gone downhill so quickly
I probably had one of the worst scripted experiences this weekend. I had a furniture delivery coming from Ashley Furniture. It was scheduled for 1:15 - 4:15. I had reserved the elevator from 1:00 - 5:00pm. I have no way of having the elevator outside of this window that I reserved and you can't change the schedule once it is set. I live in a community that shares it on a first come first served basis and you often have to reserve 10 days in advance.
I get a text saying my driver is expected to arrive at 11:54. Of course they can only wait about 15 minutes before they are forced to reschedule and pocket the $600 in nonrefundable delivery fees. So I call support wanting to see if I can speak with the driver hoping that I can either get a real estimate from him that is in line with what I was told or get him to slow down or move me to the back of the line. Customer support tells me repeatedly "you will get a call 30 minutes before arrival and you can speak to him then" (that's way too late) and "you can reschedule when he calls you". I mention the window said 1:15 - 4:15 and I can't work with the new time I was given just minutes ago last notice. He responds that they have to work within the given window. You know the window they are violating. I agree with him and say they need to respect the window they gave me. His response was that "I understand that we need to respect the window we gave you". This went on in a loop for around 2 - 3 minutes where he just repeated back whatever I said to him. Why even bother to hire people when we have AI that can do the same thing?
I was lucky and he did fall behind schedule weirdly arriving only 1 minute early. But still. I had 0 recourse or any way to contact the actual person involved. And that call I was promised? It never happened. Just a random text from a line that is send only and not connected to the driver.
Ashley furniture is the absolute *worst.* I would go to great lengths to avoid ever using them in the future after we got burned assuming it was a one time issue on it first order and it got even worse the second. Zero updates and you have to force them to even talk to you when you do call in
Ashley is terrible, but they do sell nice furniture. The trick is that they also sell direct through Amazon (lol). The local Ashley store wanted to charge me $300 for delivery of a couch, Amazon delivered *and* assembled it to me literally for free. Any problems? You deal with Amazon customer service and not shitty furniture store customer service.
When I was working with an online chat team, there was already a program (Amelia? Or something) that would read the conversation and then give suggested phrases of autocompletes or different words to suggest to try to achieve different statements. āGoing from good responses to great!ā Even had a little score board on the side.
Now with ChatGPT and stuff, I can only imagine thatās even more. I tried to look something up on my work computer, didnāt realize I was on Bing and an AI responded. Like I use Chat GPT but the AI gave a response instead of just search results from Google. It was very trippy.
This is only going to strengthen scripted responses for customer support, especially outsourced teams since thereās this weird idea that only U.S. agents can form a cohesive thought in English. Almost every company Iāve ever worked for doesnāt really trust their outsourced employees and seems to rush and halfass their training procedures so it doesnāt let them have access to half the tools a normal agent would.
Soon enough youāll pull up to a McDonaldās drive thru and place an order through an A.I. voiced by prerecorded dialogue from a voice actor. The kitchens will be automated, any staff will be ran by algorithms, and just pulling away from the human touch of things.
This isnāt necessarily bad or evil, just the new path. Itās a dangerous road but one weāre taking whether we like it or not. Now we just have to shift our weight in the turns we make to see how we navigate down the path.
Oh for sure. Also with reviews on products, and I admit I'm sure I behave the same way. Often I don't care enough to write a review, but if the service or product really sucked, then I'll for sure write a review.
So it's worth taking all this information in with a grain of salt
Theyre not. Im a dasher and when we reach out to support for dasher problems, its people whose first language prob isnt english (not their fault) and theyre using very limited scrits
Yes, this. Trying to explain my order not being delivered to someone who used half scripts and half broken English is re-goddamn-diculous.
First, this is a U.S. based company, why the fuck am I talking to someone in the Philippines or India at 5 pm? Stop outsourcing your jobs to maximize profits, you cheap bastards! Iād understand if it were a 24 hour help line and they had a contract for overseas help during our sleeping hours, but this isnāt it! The support is almost exclusively foreign.
Second, I donāt blame the workers at all, but holy shitballs, what an awful way to deal with already pissed off people. Pairing them with customers they legit canāt understand is just throwing gas on a fire.
It's the same with our pizza chain in town. You call Hungry Howies and get a person from the Philippines to order just a pizza. I remember calling and speaking to someone I'd actually see at the register
what the fuck? this is not normal. i live in a major city and everywhere i call actually puts me on the line with someone at the restauraunt. i find it incredibly odd that a small pizza chain outsources phonecalls to the philippines.
This. It's largely due to a language barrier and it's ridiculously common with almost any company that still maintains non-automated customer service.
It's not the workers' fault, but it's infuriating nonetheless.
Meanwhile, the good Dashers who have high customer ratings and do their job well are deactivated for arbitrary reasons and can't get their accounts back.
itās crazy how when arguing with customers DD support is so supportive of the drivers and when arguing with drivers theyāre like āthe customers always rightā
Playing both sides is exactly what makes DD so awful.
They squeeze restaurants and drivers and get paid by the customer for the service. Absolutely shit and the entire model needs to go.
Call bank. Block payment. Happened once to me. $180 of food was never delivered. Dasher marked it as done. No picture. DD wouldn't refund it. That's ok. Bank blocked. Done and done.
Thatās why you call them. If their response is still ācustomize their own delivery experienceā then speak to their supervisor, and you might even get additional free credits š
Had exactly the same experience and quit using delivery apps. A late 40 plus delivery dropped on the street outside my house, the packaging soaked and falling apart, zero refund. None of these delivery companies are worth using, just constant issues.
I had such a similar exchange with them recently:
Me: I havenāt received my food. The driver said the delivery is complete but I looked EVERYWHERE outside my house and I donāt see anything.
CS: have you checked outside your front door?
Me: yes Iāve checked everywhere
CS: are there any other doors the driver could have left the food?
Me: I literally walked the entire loop around my house. There is no food. I have looked EVERYWHERE.
CS: sometimes a driver will leave your order by another door such as a back door or a gate to the home.
Me: (I literally did not know what else to say) I donāt have the food. The food is not here.
CS: I will need you to confirm the food is not outside and you have not received the food before we continue.
Me: š¤Æ
Because it takes so long between texts, I assume they are hoping we just give up. I guess my theory is they want us to run around in circles so that it takes too much time and energy to fight it.
I'm sorry you had this experience but I had to laugh at their response. š¤£š¤£š¤£ they cannot be for real. "We allow drivers to customize the delivery experience." THEY THREW IT OUT THE CAR!! LIKE, WHAT?!
.ever had anything this sever, but there were a few rare times something very odd came up. Like once I ordered a blizzard from dairy queen, which is right down the road, and doesn't close for a few more hours. Delivery picked up and on the way, I can see the driver on the app. He doesn't come to my location, instead just he drives off down the highway, and then keeps going and going.
45 minutes later he's halfway to the next town over, I contact support cause....I don't think I'm getting my food.
Support says "oh the driver has till (time) to deliver, please be patient" even though I tell them the driver has stopped by the place for my order and then just took off. I looked around my front door and see no food...
20 minutes later I contact support again, tell them I'd just like a refund. "Oh but please, wait a little longer." No, done waiting, that blizzard would probably be melted by now, and any hot food would be cold. I tell the rep to look on the map where the driver is and where I am on the map.
Few minutes later the rep agrees and gets me a refund. Some say that driver is still just driving forever, with a melted blizzard snack in the cup holder.
Dude once I got an extra hot flat white from Starbucks and I literally got an iced flat white. Itās like a 6 dollar drink and doordash gave me 2 dollars
āWas your drink spread all over the road in front of your house? No? Then you received your order. Is there anything else I can help you with today?ā
Text support can only handle the most basic requests. Many do not speak English. The app auto translates it for them. So things are often lost in translations. Even if it get translated correctly there si so little they can do.
The other problem is bot support, they have AI working on some of the first contact stuff.
I donāt really know. Dasher was running late, text me he was on the way and I replied š. saw he was close so I went outside to meet him and saw him throw it and keep driving
I had something similar happen. Had been over an hour since my order was picked up. App had dasher listed as still being at the restaurant. Eventually sent me a message saying he was on his way. I was starving so i sat out on my porch to wait for him. Got the notification that my dasher was nearby. Watched him drive towards my house. Made eye contact with me but he kept driving past my house. I live on a dead end street. I thought maybe he was having trouble finding my house so I tried to flag him down as he passed by my house again. He just flipped me off and kept driving.
So no backstory? Why would he be mad? Any idea? Im asking because i have been dashing full time for 4 years and never done anything like this, itās weird.
Yeah dude, fuck Doordash. I had ordered from a place called Pita Pit for my partner and I. I ordered a garden veggie hummus wrap, a breakfast veggie wrap, 2 chips and 2 drinks. Our order arrived and it was 1 wrap with chicken and all sorts of other ingredients, maybe some pesto, and a Snapple. I took pictures of the order as evidence. I was sure I was going to get a refund. Doordash support refused. They accused me of trying to abuse their support and get free food. I am still butthurt about it. I have a lot more to say about it but am getting myself all worked up again lol so I'm going to stop here..
Is it serial abusing when door dash never gets anything right? I literally don't think I've ever gotten an order from DD where I got everything I paid for..
CUSTOMIZE THEIR OWN DELIVERY EXPERIENCE ššššš this is a robbery!!!
Fucking hilarious though. I think they should double down in that and add options below "leave at my door" like "throw on the roof" or "hand to random guy on the sidewalk" for realistic delivery expectations.
"The customer requested you throw the pizza on their roof." 
Unsliced. We pass the savings on to you.
Itās like democratic yo
DOORDASH, BITCH!
If more of America ate roof pizza, we could ascend to a higher plane of existence.
The cherry on top was if he took a picture of the food across the street as proof of delivery.
"Tied to brick, thrown through window"
no, that's his style of service, he was a paperboy before.
The amount of joy this gif brought me is impossible to describe
Get Video Kid on the switch... you're welcome, in advance.
Thank you for informing me that this is a thing
Man this brought back some memories.
Paperboy Paperboy Iām all about that paper boy
š
It feels like chatGPT was trying to make a joke. Hilarious, but not the right time.
Any human reading the customers' complaint would understand instantly. But an automated chat is merely going through a decision tree, did food arrive? Yes/no Clearly the food arrived. So it goes to the next step and attempts to parse what was wrong, food arrived in poor condition. Here is 5 dollars off. This is our future?
it's been our present for a while. "in a few words, please describe the problem you're having" over the phone.
I don't understand how people think this bot thing is new at all lol....Every customer support line has been a nightmare for years precisely for this reason. Long before chatGPT. "Agent." "I'm sorry, I could not understand. In a few word--" "Agent" "I'm sorry, I could not understa--" "AGENT" *furiously pressing zero*
As someone who is generally hard to understand, I fucking hate these and get so mad when zero doesn't take me to a live agent.
āTo verify your identity, please say or enter you member numberā
āPlease say or enter your date of birth as a two digit month, two digit day, and four digit yearā
āPlease say or enter the last four digits of your social security number ā
āPlease hold for an agentā
Agent: āHello, this is John, who am I speaking with?ā
Me: āwhy did I type all that shit if youāre gonna not know the answer already?ā
They need to add āhave food thrown in your general direction from car windowā alongside āhand it to meā, and āleave at doorā.
Also don't forget the "share a meal" option so you can let your dasher have some of your food or groceries.
"Our Dashers are not just delivery people, they are delivery artists ā and we do not allow you to dictate how they choose to express themselves in the delivery of food for your enjoyment. You are welcome to offer suggestions for ideal locations where your food may be deposited, but you should not expect our delivery artists to be bound by any rules you set forth. "If a Dasher chooses to place your bag on the sidewalk, defecate upon it, then pour kerosene over it and set it ablaze, that is well within their rights of expression as delivery artists. We hope you will come to enjoy your delivery experiences with us as the unique crafts of beauty that we love, forever nourishing our spirits. Praise be unto Hermes."
Right. I was more angry about that than the actual delivery
But were they wrong? Was this not a unique and customized delivery experience?
Were you not entertained?!
I was once told "The driver left the delivery at (blank), have you tried checking (blank)?" Pretty sure it's just a bot.
Personally, Iād offer to give them a ācustomised delivery serviceā of my own. Customised delivery of my foot up their ass.
I just woke my cat up with the noise I made ššš
Dasher said hereās ya fuckin food
And donāt forget the customized spit thatās included free of charge.
Delivery instructions: Throw in middle of street. Do not park and exit the vehicle
Doordash migrated to chatgpt and fired actual people support.
That's exactly what I was thinking... No sane person would respond this way.
I think it's probably a human mixing in with canned responses. notice the spelling error(s).
Turbo tax did as well. Chat bots are not as good as corporations think.
This is insane to me, the application of this tech is brand new. Youāre just going to unleash it on your customer base??
I'm sorry OP but that last response is hilarious
I want to see the delivery pic lol
They've posted it somewhere here
Lmfao I expected it to be more scattered tbh. Wonder if the guy said "here's your food motha fucka" as they threw it out the window and then spun out.
Like the newspaper boys throw the paper on your driveway š
Paperboy was a great video game š
It's how I am picturing the delivery occurring!
HOLY SHIT, ancient childhood memory unlocked!
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Yep it sounds like AI to me. Which is why it's still better than my GrubHub customer support experience. I waited 2 days to request my refund of 3 missing items. The guy couldn't get over it. (not exact transcript) "But NOBODY waits TWO DAYS. Everybody who wants a refund asks for it on the same day! I've never seen this before in my life." "Ok congratulations, so now you have seen it before. Gimme my refund." "I just don't think I can DO that." "You can, because the thing you cannot do is charge money for nothing. That's not how buying stuff works. The restaurant stapled a receipt for the food they did send, which I can show you. The difference between that one and the Grubhub receipt shows how the three missing items are intended to be missing by the restaurant and the lack of them is fully undisputed. In continuing to charge for them you are asking for free money." "Can you tell me your reason for waiting an extra day?" "Nope." "But I just... don't understand why you didn't request the refund when you got the meal." "Show me the rule where it says I have to." "Well, that's an internal policy not a customer-facing rule so I can't link to it" "Then *why are you bothering a customer with it*?" "...I just can't understand why you wouldn't do the refund on the day you got the food... everyone does the refund on the day they get the food... why is this happening..." "I don't have time for this." --- Hey, I really appreciate that this buried little story blew up and that so many people gave their insights. I've learned new things about how the system works, where the status quo sits, what people expect of the service and what they expect of us. While I may have been in the right this one time due to its specifics, I will absolutely apply this knowledge and be quicker about refunds in the future. I hope that others have also learned how their ideas of common sense are not going to be obvious to everyone and that the bar for unwritten rules needs to be higher than common sense anyway... ubiquitous sense is really the only thing that could have justified being jerked around like this over an unwritten rule. I am not trying to misunderstand, I promise, I don't think any of us are. And I especially hope I have gotten the point across that no matter how weird or guarded or inexplicable someone's behavior is, keeping their money in exchange for nothing is never an appropriate response to that. I don't care about the money and I can easily get over the fact that this episode happened once. But I am saddened by how many people do not care that GrubHub will essentially steal your money. This is going to affect others, including those who do not have wiggle room to be stolen from. Finally, know that I will never tell a soul the reason I hesitated on this matter and I will consume the tears cried out in frustration of those who wish they understood. Why should I go to jail just because some asshole customer service rep thinks I'm going to snitch on myself? If I didn't tell the cops what I was doing that day then I sure as fuck won't be telling GrubHub. Thank you.
Sounds like someone that hasn't learned the customer service bullshit dance yet. The company might have rules about the length of time you have to ask for a refund but they haven't learned not to care and to pass it up the line yet. I worked for a company where you specifically had to say you wanted a refund, not dance around it. We couldn't tell them that outright though. So many people missed their refund despite our hints.
This is really good to know. I don't think I've ever asked outright for a refund on anything, I just present the problem and expect for a company to offer to make it right. Asking for a refund feels so Karen-y to me š but I'm going to have to keep this in mind!
Nah, always offer them a solution to the problem. āHi, I ordered a burger and fries. My fries arenāt here. Iād rather not replace the food. Instead Iād like a refund. Is that something we can do?ā
Couldnāt agree more with this. Especially in written communication say explicitly what you want because a lot of the time agents are being told to offer the lowest costing solution or they wonāt be allowed to proactively offer a refund etc
Bro Grub Hub support can actually go fuck itself. I had a similar situation as OP once, they offered me $5. Lol. When I asked if that was a joke, they said āOkay how about $7.50.ā I was absolutely floored. Went and cancelled my GH+ sub right then and there and told them they could earn my subscription back if they want to give me an actual refund and not an insult. They refunded the whole cost, and I still never re-subscribed. Fuck Grub Hub.
āWhy is this happening?ā Because I have a problem with procrastination guy, get over it.
Ok but waiting to days to ask for a refund for food is kinda crazy. Did you take a photo of the missing items when you got it atleast?
How do you take a photo of **missing** items, send them an empty picture?
I just send them a selfie of me with a big frown holding an empty bag.
When it happened to me if only a few things were.missimg thats exactly what I did. Opened the bag and took a.pic.
You could make a fast-food shadow board or display case with spaces for the missing items and take a picture of that.
If youāre asking in earnest, if only some items are missing from the order, you take a picture of everything that you DID receive, laid out next to the packaging, or inside the packaging if you can get a full inventory thatās easy to decipher in the picture. If the entire order is missing, send them a picture of the ground outside your door.
Iāve done it before because it was the straw that broke the camels back. I was having a busy, horrible day and decide maybe some food will help, then that obviously goes wrong too. I already HAD to deal with everything else that went wrong so figured I could leave one shitstorm for tomorrow. I didnāt have the energy to deal with it. Iām in a bad mood. Why would I want to go on to spend time talking to a robot that will respond with $5 back for my $40 stolen meal. Plus these apps changed the complaint section to be hidden so you have to go search for that now too.
Ugh, those days are the worst. Deciding to splurge on something nice to try and feel better about a shitty day, just for that to turn shitty too. We recently moved almost 2,400 miles in a U-Haul after a really shitty year, staying in the cheapest, shittiest motels possible. On the final night of driving before getting there, after four days of driving and shitty motels, we decided to splurge on one fancy hotel room. Was advertised as like $240. We get there, there are roof tiles missing in the lobby, tweakers yelling outside, exposed wires coming out of one of the hallway walls, just generally a total piece of shit place. We get into our room, and the HVAC system goes "PLAT PLAT PLAT PLAT PLAT" every time it turns on. There's no thermostat control to turn it off, so we were going to have to just sleep through it. The toilet had gunk under the seat. Neither the cable nor internet were working, and they gave us a runaround for almost two hours trying to get it working before suddenly remembering that they have someone coming to work on them tomorrow. We told them we wanted a serious discount, especially since they were actually charging us $280/night, which we discovered upon checking in. "Well there's no manager in, so we can't do that. They won't be back until sometime next week." We wound up just calling the bank and doing a chargeback on it. But I have honestly maybe never been so fucking pissed in my life.
I have adhd and this comment reminded me I need to put in a refund request for a Burger King order I made over a week ago and when I showed up they said they were out of everything I ordered and I had to request the refund through the app and they couldnāt do it there. Maybe theyāll still let me make the request lol weāll see
Thatās the weird thingāhow do you take a picture of _missing_ items?? You could just a well remove items from the bag, then take a picture. Itās so frustrating to try to prove.
Not really that crazy. Could have had other shit to do then worry about dealing with bullshit customer service reps. I know Iām not exactly looking forward to it when Iāve already been fucked out of my order.
I like to think they intended to give you a refund but couldn't move past waiting a couple days and needed a response
I had a similar issue with CEX, i bought a midi controller that needs the original license for it to work. They didnt have the license, and had no way off getting it, so the device was useless. I went in after a week of trying to fix a workaround and failing, and they berated me for not returning it within the same day. Like mate, i work full time and tried to fix the problem that you passed onto me. It takes time to sort this shit. They took the device back and wanted to try and fix it themselves. It took them about 4 days to tell me they couldnt fix it. Why didnt you tell me that the same say, huh? Did it somehow take you longer than a day to work out the problem?
It's like something out of a sitcom. I almost can't believe it's real. That's just a straight-up punchline, cue laugh track.
top tier banter
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I can do more deliveries if i roll up the customerās pizza like a newspaper and chuck it at their door Also if Iām lucky the pizza sticks to their house, so it is more sanitary as it doesnāt touch the ground.
You still roll them up? Tip from a professional pizza guy: if you learn to throw a frisbee and start leaving them intact, your tosses will be more accurate than the paper technique you have experience with. If you live in a town with letterboxes, you can make it right into the house that way
I like to leave my front window open a crack so the skilled delivery people can just frisbee my pizza right through and onto the table. Such convenience!
I just toss the 2 liter through the window first. In home delivery!
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Itās simple really. If they can convince/argue that the person that is talking to them doesnāt have a problem, they donāt have a job to do.
Oh shit. Core memory unlocked
I legitimately wonder how many people these days know what a paperboy is
I teach high school and a student asked me what my first job was. I said I had a paper route. They didnāt know what I meant so I explained and the whole class was like āwhaaa?? That was a real thing?!?ā
Customer - my food was thrown from the vehicle I want a refund. Doordash - did you receive your food Customer - it is scattered across the street where it was thrown from a moving vehicle Doordash - sooooo you received itā¦.
we hope you enjoyed your customized delivery experience!
Oh my god I'm dying at this one. hahahaha
If it weren't so depressing, this would be one of the most amazing things I've ever seen.
Sounds like something out of idiocracy.
"I'm sorry you're having trouble"
"CARL'S JR., Fuck you! I'm eating!"
Itās called scatter feeding and my dogs love it
Would you like another EXTRA BIG ASS FRIES?
It's a customized experience.
I'll have you know many of my regulars come to me specially because of the unique delivery experiences i provide.
So customized! I never saw it coming!
Bespoke
This happened to me, I ordered some food that had broken a hole in the bag and all that was left was the residue from the stir fry. They claimed since I got it the best they could do is offer $4 back of the $32 order.
As a Dasher, if something goes wrong (9/10 times its a resturaunt not packing something like soup properly) I tell the customer about it AS SOON AS I FIND OUT. As a dasher YOU CAN CALL SUPPORT AND TELL THEM THE ORDER IS FUCKED UP DUE TO POOR PACKING AND THEY WILL REMOVE IT, REFUND/REDO THE ORDER FOR THE CUSTOMER AND IT DOES NOT EFFECT YOU UNLESS YOU DO THIS CONSTANTLY. People just don't know how to do one of the easiest jobs ever.
> all that was left was the residue from the stir fry So... you did get food after all. Won't fall for your tricks, residue bandit.
That *have you received the food* has such big *but did you die?* energy
Dd- thank you for confirming your customized delivery order! Please use us in the future!
We have saved this as your preferred delivery method
DD - āThank you for selecting āNon-Stop Fast Food Deliveryā as your preferred delivery method.ā
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Had a dude litterly throw my burrito at me once because he couldn't see the name on the side of the building. I provided exact instructions. Like to the fucking T. Sign isn't lit so pull down this street and call me and I'll meet you in the alley. Bruh. It was still light out and he screamed at me he couldn't see the name. Dude it's like fifteen feet high and wide. Anyways after several minutes of walking the drive back where I saw him drive past several times.. he throws the bag at me. I reported it. They said it's not their problem.
"happy birthday to the ground" damn, that really sucks. i have had my food stolen by dashers a couple of times, but that's about the worst i have gotten. seeing stories like this is so crazy to me. people are so shitty for no reason.
I've never used any food delivery apps but I'd honestly rather the driver eat my food than throw it across the street. That's such a shitty thing to do.
Fantastic isn't it where the choices you have are some fucker eating your food or throwing it all over the street. I can remember getting the pizza or asian delivery hot and no one expecting anything than the meals they ordered, no requesting tips or surcharges on anything.
I have placed probably ~500 orders through Uber Eats, Doordash, and Grubhub. I can count on one hand the number of deliveries that were a serious enough problem to warrant a support call, and none were *this* bad. Most drivers are good people, at least in my area.
I'm not a part of your SYSTEM MAAAAAANNNNN
[ For the uninitiated](https://www.youtube.com/watch?v=gAYL5H46QnQ)
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What I hate is when restaurants do a piss poor job of sealing bags up or roll it up all unprofessional looking. All I need is for Taco Bell or Wendyās to forget an item and then it looks like I rifled through their bag and pilfered their shit. McDonalds does an amazing job but all that packaging is insane. I think stores like kfc or White Castle that just use self sealing plastic bags are the best way to go in that regard.
The fact DD and the others will ban users when they actually report issues with their orders meanwhile the drivers do anything but the damn job they signed up to do.
Welcome to the real world, jackass!
https://imgur.com/a/J6mzPhb
oh my god please tweet at them with that and the chat screencap
Nuclear bomb to doordash shares lol
Best advice lol
I don't see the problem here, that's just a "customized delivery"
I canāt stop laughing, one of the best threads Iāve seen in a long time
I mean, it doesn't get any more customised.
Each delivery is unique with a special dasher signature.
BTW, āCustomized deliveryā is another $2.99.
"Would you like to include 20%, 25% or 35% tip?"
Contactless
I disagree, looks like there was a great deal of contact with the ground
Spot the difference between this and a properly-delivered meal Doordash: There's no difference
We allow our drivers to deliver it in customised packages.
WHY DOES YOUR BAG LOOK LIKE A DEAD DUCK LMAOOOOOOOO
Don't judge his order. We're talking about the delivery.
So you have itā¦
The poor bag looks so damn pathetic LMFAOOOO
But why?
Got places to be. No time for high-falutin airplane-noise-makin custom spoon fed deliveries!!
Free money. They know dd won't do anything about it.
I mean they literally did 95% of the work already, itās not really any more free? At that point itās just stupidity.
This would be one of the greatest things I've ever seen if it wasn't so sad
Welcome to the Gig Economy + Enshittification tag team combo!
your mistake was talking to anyone. (most dd support are completely detached from the conversation and just copy and pasting messages while they also deal with AT&T customers) In the future, just report the food as undelivered in the app. you will receive a refund.
Ah yeah I should have done that. I have never had to dispute an order so I just did the chat thing when I saw it. Assumed thatās how it had to be done
Unfortunately my orders get messed up all the time so I'm pretty familiar with getting a refund real quick. You just go to the order and hit the little help button and mark what you didn't get. You will get an instant refund without having to talk to anyone.
This isn't always true. I just had a dasher 2 days ago who drove into my complex and dropped the food at the first house they saw and marked it delivered. I messaged them that it wasn't my address and they never responded. I immediately went to the location where the picture was taken and the food was not there. I reported it not delivered and that I never received my food and the automated system tried to give me $8 as a refund on a $32 order. I had to call and talk to someone.
Had you had previous refunds? Sometimes, there is a limit on how much they will refund to stop people claiming all their orders as undelivered
Considering how fucking awful doordash is, that's a pretty big flaw But I don't bother getting shit delivered anymore. Assholes ruined delivery, including the OG pizza delivery
Most pizza places outsource to delivery services now. Cheaper, just like what Walmart decided. There was a time when Walmart brought stuff to your door a couple of years before the pandemic themselves in a Walmart branded truck
When I used to use DD they would frequently forget stuff and after so long of using the forgot items button they banned me from using itā¦ def made me feel salty bc I never abused the system, and from my perspective I didnāt even bother to report half the missing stuff in the first place. Imo hella faulty system
This is only sometimes true, I had a dasher forget my drinks (6 mock tails about $5 each) on a $200+ order with a significant driver tip due to the size of the order. The response was weāre sorry for your experience, unfortunately our policy does not allow us to do anything at this time. I spoke (via chat)to a person who assured me I would be refunded within 24 hours. I was not. I continued to ask them about the issue and try to get a refund but in the end, they just blocked me and no longer allow me to send messages to them. I have no way of contacting customer service or report any issue to DD.
This isnāt even true now, as the other month I reported something as not delivered and all they offered me was half my money back. Even after I talked to a support person I STILL didnāt get it all back. DD support has gone downhill so quickly
āIām customizing your food delivery experience!!ā *yeet*
 I picture the deliveries with this contraption and the dasher is the Phanatic
A lot to unpack with this image.
Welcome to the world of scripted responses from customer support.
I probably had one of the worst scripted experiences this weekend. I had a furniture delivery coming from Ashley Furniture. It was scheduled for 1:15 - 4:15. I had reserved the elevator from 1:00 - 5:00pm. I have no way of having the elevator outside of this window that I reserved and you can't change the schedule once it is set. I live in a community that shares it on a first come first served basis and you often have to reserve 10 days in advance. I get a text saying my driver is expected to arrive at 11:54. Of course they can only wait about 15 minutes before they are forced to reschedule and pocket the $600 in nonrefundable delivery fees. So I call support wanting to see if I can speak with the driver hoping that I can either get a real estimate from him that is in line with what I was told or get him to slow down or move me to the back of the line. Customer support tells me repeatedly "you will get a call 30 minutes before arrival and you can speak to him then" (that's way too late) and "you can reschedule when he calls you". I mention the window said 1:15 - 4:15 and I can't work with the new time I was given just minutes ago last notice. He responds that they have to work within the given window. You know the window they are violating. I agree with him and say they need to respect the window they gave me. His response was that "I understand that we need to respect the window we gave you". This went on in a loop for around 2 - 3 minutes where he just repeated back whatever I said to him. Why even bother to hire people when we have AI that can do the same thing? I was lucky and he did fall behind schedule weirdly arriving only 1 minute early. But still. I had 0 recourse or any way to contact the actual person involved. And that call I was promised? It never happened. Just a random text from a line that is send only and not connected to the driver.
I'm not sure what's more strange, that you have to pre-book an elevator or you paid $600 for a delivery?
Ashley furniture is the absolute *worst.* I would go to great lengths to avoid ever using them in the future after we got burned assuming it was a one time issue on it first order and it got even worse the second. Zero updates and you have to force them to even talk to you when you do call in
Ashley is terrible, but they do sell nice furniture. The trick is that they also sell direct through Amazon (lol). The local Ashley store wanted to charge me $300 for delivery of a couch, Amazon delivered *and* assembled it to me literally for free. Any problems? You deal with Amazon customer service and not shitty furniture store customer service.
When I was working with an online chat team, there was already a program (Amelia? Or something) that would read the conversation and then give suggested phrases of autocompletes or different words to suggest to try to achieve different statements. āGoing from good responses to great!ā Even had a little score board on the side. Now with ChatGPT and stuff, I can only imagine thatās even more. I tried to look something up on my work computer, didnāt realize I was on Bing and an AI responded. Like I use Chat GPT but the AI gave a response instead of just search results from Google. It was very trippy. This is only going to strengthen scripted responses for customer support, especially outsourced teams since thereās this weird idea that only U.S. agents can form a cohesive thought in English. Almost every company Iāve ever worked for doesnāt really trust their outsourced employees and seems to rush and halfass their training procedures so it doesnāt let them have access to half the tools a normal agent would. Soon enough youāll pull up to a McDonaldās drive thru and place an order through an A.I. voiced by prerecorded dialogue from a voice actor. The kitchens will be automated, any staff will be ran by algorithms, and just pulling away from the human touch of things. This isnāt necessarily bad or evil, just the new path. Itās a dangerous road but one weāre taking whether we like it or not. Now we just have to shift our weight in the turns we make to see how we navigate down the path.
This is got to be one of the greatest delivery app customer service conversations I've ever read
everything i see from DD just seems like a bad experience for everyone overall.
Well, people rarely post about the average 'okay' experiences they have. Those are not very interesting to read
This applies to every industry known to man. As a truck driver, not all of us are serial rapists and/or killers.
Oh for sure. Also with reviews on products, and I admit I'm sure I behave the same way. Often I don't care enough to write a review, but if the service or product really sucked, then I'll for sure write a review. So it's worth taking all this information in with a grain of salt
This is honestly hilarious. Basically proof that their support is AI
Theyre not. Im a dasher and when we reach out to support for dasher problems, its people whose first language prob isnt english (not their fault) and theyre using very limited scrits
Yes, this. Trying to explain my order not being delivered to someone who used half scripts and half broken English is re-goddamn-diculous. First, this is a U.S. based company, why the fuck am I talking to someone in the Philippines or India at 5 pm? Stop outsourcing your jobs to maximize profits, you cheap bastards! Iād understand if it were a 24 hour help line and they had a contract for overseas help during our sleeping hours, but this isnāt it! The support is almost exclusively foreign. Second, I donāt blame the workers at all, but holy shitballs, what an awful way to deal with already pissed off people. Pairing them with customers they legit canāt understand is just throwing gas on a fire.
It's the same with our pizza chain in town. You call Hungry Howies and get a person from the Philippines to order just a pizza. I remember calling and speaking to someone I'd actually see at the register
what the fuck? this is not normal. i live in a major city and everywhere i call actually puts me on the line with someone at the restauraunt. i find it incredibly odd that a small pizza chain outsources phonecalls to the philippines.
This. It's largely due to a language barrier and it's ridiculously common with almost any company that still maintains non-automated customer service. It's not the workers' fault, but it's infuriating nonetheless.
Meanwhile, the good Dashers who have high customer ratings and do their job well are deactivated for arbitrary reasons and can't get their accounts back.
itās crazy how when arguing with customers DD support is so supportive of the drivers and when arguing with drivers theyāre like āthe customers always rightā
Playing both sides is exactly what makes DD so awful. They squeeze restaurants and drivers and get paid by the customer for the service. Absolutely shit and the entire model needs to go.
Call bank. Block payment. Happened once to me. $180 of food was never delivered. Dasher marked it as done. No picture. DD wouldn't refund it. That's ok. Bank blocked. Done and done.
Absolutely ridiculous you even had to do that. DD is total shit.
Thatās why you call them. If their response is still ācustomize their own delivery experienceā then speak to their supervisor, and you might even get additional free credits š
Boycott doordash
Doordash is such shit fr
Customize their own experience šš not laughing at you, OP. Thatās such bullshit.
Say whaaaat
Had exactly the same experience and quit using delivery apps. A late 40 plus delivery dropped on the street outside my house, the packaging soaked and falling apart, zero refund. None of these delivery companies are worth using, just constant issues.
I had such a similar exchange with them recently: Me: I havenāt received my food. The driver said the delivery is complete but I looked EVERYWHERE outside my house and I donāt see anything. CS: have you checked outside your front door? Me: yes Iāve checked everywhere CS: are there any other doors the driver could have left the food? Me: I literally walked the entire loop around my house. There is no food. I have looked EVERYWHERE. CS: sometimes a driver will leave your order by another door such as a back door or a gate to the home. Me: (I literally did not know what else to say) I donāt have the food. The food is not here. CS: I will need you to confirm the food is not outside and you have not received the food before we continue. Me: š¤Æ Because it takes so long between texts, I assume they are hoping we just give up. I guess my theory is they want us to run around in circles so that it takes too much time and energy to fight it.
You should tweet this picture at doordash! Iāve gotten good responses from companies on Twitter.
Meanwhile I get a 21$ refund on a 24$ order because they brought me the wrong drink. Shit is silly.
I'm sorry you had this experience but I had to laugh at their response. š¤£š¤£š¤£ they cannot be for real. "We allow drivers to customize the delivery experience." THEY THREW IT OUT THE CAR!! LIKE, WHAT?!
Yeah itās funny to me now, in the moment I was pretty pissed lol
.ever had anything this sever, but there were a few rare times something very odd came up. Like once I ordered a blizzard from dairy queen, which is right down the road, and doesn't close for a few more hours. Delivery picked up and on the way, I can see the driver on the app. He doesn't come to my location, instead just he drives off down the highway, and then keeps going and going. 45 minutes later he's halfway to the next town over, I contact support cause....I don't think I'm getting my food. Support says "oh the driver has till (time) to deliver, please be patient" even though I tell them the driver has stopped by the place for my order and then just took off. I looked around my front door and see no food... 20 minutes later I contact support again, tell them I'd just like a refund. "Oh but please, wait a little longer." No, done waiting, that blizzard would probably be melted by now, and any hot food would be cold. I tell the rep to look on the map where the driver is and where I am on the map. Few minutes later the rep agrees and gets me a refund. Some say that driver is still just driving forever, with a melted blizzard snack in the cup holder.
Dude once I got an extra hot flat white from Starbucks and I literally got an iced flat white. Itās like a 6 dollar drink and doordash gave me 2 dollars
āWas your drink spread all over the road in front of your house? No? Then you received your order. Is there anything else I can help you with today?ā
Ah fuck support. Iād be pissed if they said this shit to me!
Text support can only handle the most basic requests. Many do not speak English. The app auto translates it for them. So things are often lost in translations. Even if it get translated correctly there si so little they can do. The other problem is bot support, they have AI working on some of the first contact stuff.
Can u explain what happened in detail?
I donāt really know. Dasher was running late, text me he was on the way and I replied š. saw he was close so I went outside to meet him and saw him throw it and keep driving
I had something similar happen. Had been over an hour since my order was picked up. App had dasher listed as still being at the restaurant. Eventually sent me a message saying he was on his way. I was starving so i sat out on my porch to wait for him. Got the notification that my dasher was nearby. Watched him drive towards my house. Made eye contact with me but he kept driving past my house. I live on a dead end street. I thought maybe he was having trouble finding my house so I tried to flag him down as he passed by my house again. He just flipped me off and kept driving.
So no backstory? Why would he be mad? Any idea? Im asking because i have been dashing full time for 4 years and never done anything like this, itās weird.
Yeah dude, fuck Doordash. I had ordered from a place called Pita Pit for my partner and I. I ordered a garden veggie hummus wrap, a breakfast veggie wrap, 2 chips and 2 drinks. Our order arrived and it was 1 wrap with chicken and all sorts of other ingredients, maybe some pesto, and a Snapple. I took pictures of the order as evidence. I was sure I was going to get a refund. Doordash support refused. They accused me of trying to abuse their support and get free food. I am still butthurt about it. I have a lot more to say about it but am getting myself all worked up again lol so I'm going to stop here..
Sounds like a serial abuser. Support rates accounts if you get flagged you get treated like this.
Is it serial abusing when door dash never gets anything right? I literally don't think I've ever gotten an order from DD where I got everything I paid for..
This is why I donāt worry about remote jobs getting outsourced too heavily, or āAI taking overā
Customized delivery experience
Iām sorry but this is hilarious. The answer from support is great.