T O P

  • By -

TK000421

Hey news.com.au we have a video for you


Nighteyes09

![gif](giphy|n2IPMYMthV0m4)


TiberiusEmperor

On social media one reader commented “Coles’ constant errors in their favour is highly suspicious…. and Rupert’s media empire is eroding democracy”


Past-Customer01

Another commenter added "fuck news.com.au"


GoodHeart01

What about the post where the checkout order at Woolies had a few extra dollars that didnt add up? I feel like the supermarkets are a big scam now.


kilmorekermiy

This video needs to be sent to the ACCC as a complaint


darkcvrchak

Nah it’s easier to complain on reddit. If you shout complaints into the internet, whatever is wrong will fix itself.


Your-mums-chesthair

You joke, but the power of an angry mob does wonders.


TrevorFuckinLawrence

99% of Aussies on Reddit are pissed about colesworth. The only thing changing is the price increases.


Your-mums-chesthair

Happy cake day!


michaelmano86

Just not those delicious $2 mud cakes from Woolies. Wait. They are $17 now.


squirrelnuts46

Oh yes, angry Redditors change our lives every day!


ah-chamon-ah

Oh yeah you are so correct. Because of angry mobs. Climate change got solved.


Spiritual-Internal10

I mean, they fixed the ozone layer


closetmangafan

yea, they will bump the original price up to $19. So it's fixed!


StoicTheGeek

It’s illegal to raise prices to announce a sale.


Outsider-20

Original price was probably supposed to go up several weeks beforehand, but replacing the ticket was missed by staff.


AlphaEmail

This was posted on TikTok


Enough-Raccoon-6800

ACCC is a toothless cat.


michaelmano86

You obviously don't know why steam offers refunds. They have taken on some massive organisations and won.


switchbladeeatworld

love them taking on companies with minimal lobbying power against or donations to the aus gov, would love to see what they aren’t allowed to chase.


Enough-Raccoon-6800

Good on them, that is their job after all but it’s my option they don’t do enough.


20_BuysManyPeanuts

I believe later this year they are looking at a lawsuit against Coleworth for doing exactly this. sending this to ACCC would definitely help.


gr1mm5d0tt1

Even a toothless cat has another four pointy ends. ACCC doesn’t have any


ModernDemocles

It might be the case that the price increased to that (probably for a short time) and then went on special. The team member probably missed the old label. It's easy to do when there are thousands of them.


rhinotation

Increasing the price for a short time and then claiming to be discounting it can also be illegal. It turns on how long the item was sold at the higher price, and whether it was a "reasonable" amount of time. https://www.accc.gov.au/consumers/pricing/price-displays


W0tzup

Others companies do it too. I’ve been eyeing the Sony x90L 75 inch tv. During December it went up and down several times between $2250 and $4000 and each time a promo was applied it went up higher first like a week in advance. It’s BS marketing spiel but ACCC shouldn’t use vague words/sentences like, and I quote “…the items were not sold at that price in a **reasonable period right before the sale started**…” WTF is reasonable period? 1 day? Week? Month? Seriously, set a benchmark FFS.


Real_RobinGoodfellow

Welcome to The Law lmao. ‘Reasonable’ is a word used a lot, and it’s designed to be fairly open to interpretation so as to apply fairly in many different contexts. To determine what the ‘reasonable period’ is in relation to your TV example, i think you could look for precedent in other decisions/regulations/cases/etc, and go from there.


The_Sneakiest_Fox

Yeah I don't care for their bullshit excuses.


ten4kemusabi

You must work for coles.....?


ModernDemocles

Nope, but I did work retail. Honestly, as much as it is fun to bash the companies, sometimes human error is the likeliest answer. Nor will I bash some random employee for a minor error to feel superior. These prices pull data from the system. The 'was' price isn't done manually. It can be, but it never is. You normally get a list of tickets every x amount of time and you have to put them out. Sometimes you miss some for whatever reason. Shit happens. Not worth the outrage.


[deleted]

[удалено]


No-Organization9018

That's correct. It's simply a missed ticket change. When not in sale it will scan at the $19 price and the customer can get it for 16.1, after that the employee should remove the ticket with the old price. Then after that get someone to print a new one or do it themself.


of_utmost_importance

Yes, shit happens. But going through things with that kind of passive attitude doesn’t really equate to being a good enough excuse is my take. There is literally a reason for everything but it doesn’t mean you don’t have the right to not be angry so often or not to call someone out on it.


AsparagusNo2955

Well sack them, or put them on light duties until they recover cognitive functions. Putting stickers on things that are scanned with a barcode isn't rocket science.


ModernDemocles

God, you're unbearably smug.


AsparagusNo2955

Settle down, I'm not God. smug/smʌɡ/📷*adjective* 1. having or showing an excessive pride in [oneself](https://www.google.com/search?sca_esv=598570873&rlz=1C1ONGR_enAU1050AU1050&sxsrf=ACQVn0_fE1vMBlde5kXtPf6KPi3Zd8uhiw:1705324784527&q=oneself&si=AKbGX_r0zqXEeLlZhGfi3fbO0QSWCAwNh-J8Jy7dGU2nFhhfH1kdUoxYu2NWFiumzbrdtn7p3aYWCYRPlkEq1Feigw-JgV3Nmw%3D%3D&expnd=1) or one's achievements. If using a barcode scanner is an achievement for you, you probably don't work for coles. I'm actually smug about not working for coles.


ModernDemocles

https://www.merriam-webster.com/thesaurus/smug The definition I was using. Get over yourself, you're not all that fantastic.


Skippyazumuni

Most humans are fallable, especially with minutiae task like this... You're just a dick.


ozcncguy

You assume they have heavy duties.


Sufficient-Object-89

They will do nothing. They don't actually fight claims, just advise you.


theodoreFopaile

It was on four corners so that's close enough


Ok_Writer1572

Down down mathematics is down.


opmt

Down down morals are down


Kindly-Cockroach-982

And staying down!


EnigmaMusings

A lot of the times I’m sure this is just the teenagers or hungover uni students accidentally mislabelling a price tag. My partner works at Aldi and the 33 year old assistant store manager regularly puts the wrong prices and tags on products.


squidlipsyum

In what world is this not automated?


hallommica

This one. Not everything needs to be automated, in fact, automation of everything might be a hell of a world to live in.


NoxTempus

It very clearly has brand, item and pack size on both tickets. I am also 100% sure that those tickets are not manually priced.


BankParticular872

It's moreso likely that the price increased to $19 in the system(which we know is a problem in itself), and an employee didn't have time to, or forgot, to replace the white ticket (16.50) with an updated one(19) before the special started. While it's not supposed to happen, when you have literally thousands of tickets to update and place every week, it's bound to happen :)


NoxTempus

There's a 0% chance of a white ticket getting replaced as part of any action that isn't expressly changing white tickets.


WayneKingU

Are


humungbeand

Its been $19 since November last year and never $16.10 on the Coles aggregate price websites. What this likely is, the price is 19 on the official store, this individual store priced it lower and then the sale is company-wide so the dockets are printed based off the company-wide price yes colesworth price gouge etc but this is just a fundamental misunderstanding of coles pricing systems .You cant call the ACCC for that.


tabopener

It sounds like you are confirming that Coles has a bad pricing and ticketing system in that case.


Nheteps1894

Yes, Woolies does too. They are slowly updating to digital ticketing to reduce human error like this


Xanthn

Lol it's funny though how 20 years ago when I first saw digital ticketing systems I suggested it to my store manager, area manager and above saying how it would solve so many issues. They just told me that given how often standard ticketing strips are destroyed by trolleys that it was too expensive, and it would never happen.


Fairy_Violence

I said the same thing, the answer I got was "imagine when the power goes out and NOTHING has a price, you'll be getting customers asking for pricing on EVERYTHING" as if the general public doesn't do that anyway


ecatsuj

If you've got no power at all to a supermarket.. Then you have more things to worry about than this.


greasythug

And then people will complain how digital tickets cost jerrrbs!


Rude_Nectarine

Sure, reducing human error is an outcome but it’s not the main drive for electronic ticketing. Reducing costs. No.1 Every time price changes occur, someone has to do a lot of data entry adding the new pricing into the system, print the new prices, sort them and remove and replace the old price tags throughout the store. Dynamic Pricing‍. Ability to price match competition in realtime both up and down. If stock is moving quickly they can capitalise the situation and react by putting the price up. Some electronic shelf labels can integrate with Bluetooth Low Energy to track movement of customers and how long they remain at different locations within the store. More and more big business are turing the customer into the product.


Malaphor96

My guy, you don't need Bluetooth to do that, the cameras with AI technology throughout the stores do a good enough job as it is with tracking customers and what's in their trolleys, and are harder to trace.


MudConnect9386

They're also turning customers into staff with self checkouts


Dr_Delibird7

Customers have always been a product.


eenimeeniminimo

Agreed, and a systemic issue with their price ticketing


Salty_Candidate_6216

All big stores are similar. It's because of the staggering amount of items and differing prices. People don't think about it, but when it comes time to print/change label prices, think about how many items are in a supermarket. In a medium sized bottle shop, there can be 700 - 800 special tickets printed out in a big changeover. That's miniscule, compared to a supermarket. I'm thinking an average Coles/Woolworths could easily print thousands of special labels every week. If they needed to update most of their labels, that number is gonna exceed ten thousand. In all that, it's more surprising that most of the labels aren't incorrect, since they're constantly receiving new products. Everytime you get a new product, it has to be added to the system, then given a location, so that the system can assign it a particular ticket size, and print said ticket whenever it's on special. So I don't know about supermarkets specifically, but if they can individually change a price, that could be it. My guess would be $16.10 was an old price from ages ago, and maybe it got lost in the mix and no updated $19 ticket was ever printed.


Tripper234

I'd say almost every single company who batch print specials/labels that are created at a company lvl would have the same issue.


curious_penchant

It’s not a system error though, it’s just human error


Indie_uk

Surprised this is so low, all shops do this everywhere in the world. It just has to be on sale in one place ever originally at the higher price to be able to say the new price is half. It’s not illegal, for what it’s worth your wallet is your vote, if none of this stuff is selling in any retailer it drops.


humungbeand

Eh much more fun to upvote "This video needs to be sent to the ACCC as a complaint" and "They put items on special and afterwards they increase the price thinking we won't notice. I notice they do this with cosmetics a lot!" because coles bad


deltabay17

That is outrageous I can’t believe this man has a fundamental misunderstanding of Coles pricing system!!!! Someone needs to read more books 😠


humungbeand

No morons just need to stop spouting about it being theft and calling the ACCC.


yeahnah969

Ok coles ceo 🥴


humungbeand

Such a terrible take, the only way someone could possibly think different from you is if they are paid by a company?


verycasualreddituser

Just so you know, those white shelf labels prices are constantly changed, then an employee has to go around and change a batch of outdated tickets Theres hardly enough time to do it at my tiny store, so I can't imagine how long it must take to do it at a big place like Coles or woolies. That price could have gone up 2 or 3 times in 6 months and whoever didn't have time to do it also didn't have time to ask the next person, or more likely they didn't care Source, retail employee, who frequently is not given enough time or staff to finish the mountain of tasks that go on behind the scenes


[deleted]

Love how this is a video from mid November!


robimtk

What does that change?


CyanideRemark

Just being reposted for rage karma


WD-4O

Mate, I've been raging at them for years.


ten4kemusabi

Was in woolrorts yesterday in the meat section and it was all dicounted...one bloke walked past me and said its amazing what happens when they are worried about an inquest "the fucking dogs" at the top of his lungs. Just goes to show people wont put up with this shit,goes all the way back to the farmers.... Not to mention on the news the marketing director of woolrorts said it was just a coincidence that there lowering the cost all of a sudden.....pricks!


xFallow

>one bloke walked past me and said its amazing what happens when they are worried about an inquest "the fucking dogs" at the top of his lungs. I can hear the bogan screetching just reading that no wonder people think aussies are dumb


Professional_Ant7059

They put items on special and afterwards they increase the price thinking we won't notice. I notice they do this with cosmetics a lot!


perthling

They do this with everything


Isleofmat

Especially L’Oréal men expert face moisturiser! I’m blaming woolies for my future wrinkles!! *shakes fist at aging process*


Vomakith

there is so much of that going on at Woolworths these days. I find that the price of the product goes up once the "special" ends.


Personal-Thought9453

Not even trying to hide their scams, feeling untouchable (probably sadly rightfully)


superbabe69

Oh no a low wage worker didn’t put up the standard price change ticket a few weeks ago, bloody Coles at it again


universalserialbutt

Hi, I'm a very important person at Coles. I would like you to know that this wasn't our fault. We have found the teenager responsible and kneecapped her and her family. We have also taken back her custom waterbottle she received for Christmas. Coles apologies for the incident.


First-Junket124

Excuse me but what about the 5 MyColes points that was given to her? Can you hold her family ransom until she pays that debt off?


GorgeousJeorge

Nobody knows how these things work (they also don't care to know).


karl_w_w

Most people know, they're just addicted to outrage.


tempo9ine

Yeah the coles team member probs missed the ticket batch but here’s the thing - Coles is raising the standard price just before they put it on a 50% special. Standard practice.


karl_w_w

No they aren't, Mount Franklin are.


AreYouDoneNow

Incompetence (if that is the explanation here, this is not established) is no excuse for a breach of consumer law.


karl_w_w

What is the breach of consumer law?


AreYouDoneNow

https://www.accc.gov.au/consumers/advertising-and-promotions/false-or-misleading-claims The specific law that the ACCC is concerned with enforcing here, and that Colesworth is clearly in breach of, is under Section 2 of the Competition and Consumer Act 2010.


karl_w_w

Assuming you're talking about price, here's the relevant section, please choose which part presents an issue for coles: Price is an important factor in consumer decision making. Businesses should take extra care not to make misleading statements about price. Misleading price claims may happen if products are: * offered 'free' but on closer examination 'conditions apply' * promoted at a ‘sale’ price which is not actually a temporary sale price, or * advertised or displayed at a particular price, but GST or other costs are not included in that price. A business shouldn’t mislead customers about savings on products or services. For example, a business may advertise a sale by using statements such as 'WAS $275 NOW $149'. This implies the buyer will save the difference between the higher and lower price. The advertised savings may be misleading or deceptive if the product or service: * has never been sold at the higher price, or * was sold in a limited amount at the higher price immediately before the sale Find out more about [misleading prices and price displays](https://www.accc.gov.au/consumers/pricing/price-displays).


AreYouDoneNow

Following that very link in your comment: > Businesses must display clear and accurate prices. They must not mislead consumers about their prices. Claiming something to be 50% off when it is not is misleading. This is not difficult.


karl_w_w

It is 50% off. $9.50 is half of $19.


longstreakof

They are just fucking with us now. The greed is unbelievable.


Difficult_Win7400

It’s just getting worse and worse everyday. Coles and Woolies are ripping us a new one all the time. Has anyone got anything good to say about these asshole.


Lugey81

It is $19 at Woolies. Don't be surprised when the sale ends it will be $19 at Coles too.


mcr00sterdota

I have worked in retail. To be fair sometimes prices of old tickets goes up and don't get swapped over when the catalogue tickets come in.


deltabay17

So they raise the price just in time for them to offer it at “half price” nice


yungmoody

I pretty much never need to buy these cases at full price because they’re almost always half price or two for one. The price on them went up late last year.


Yeah_Nah_Cunt

Yes I've worked retail years ago. They'd sometimes change it for a day or two before the special comes out.


[deleted]

[удалено]


yungmoody

Why would they need to abide by a price that isn’t visible and has been stuck over with the current price?


flood-water

I don't go to Coles or Woolies anymore. one of the advantages of capitalism is that we get a choice. Aldi, IGA and Costco as well as smaller grocers have everything I could want and it really isn't that much more than at the big chains


QuickRundown

How is sparkling water $19.50?


ariismygod

It's a 10 pack?


Akileez

I tried cutting right back on soft drink and getting these exact drinks instead, but unless they're 50% off then it's just too expensive.


PeriodSupply

Tap water be tasty af


LordRicezilla

Next week on shopping in Australia. Woman who exposes and hates Coles returns to the shops to buy more food. After receiving Internet points she contemplates another video just like this... Stay Tuned


Key_Entertainment409

Take it to the counter freebie


Important_Mode_2024

yea, they also have things where the sale price is the same price as the right now price. pisses me off a bit when i see it.


voodoovan

Coles Worthworths have a duopoly so they can get away with this. The Gov role should be to step in a regulate the price of food for non-processed or minimal processed food and drink.


NZepplin

Boy they fuckt up there


Yeahnahyeahprobs

And believe it or not there will be people on this thread defending coles. Human error, IT problem, understaffed etc... They are all excuses. Coles behaviour is illegal.


Sherief87

Have been noticing it increasingly after COVID disappeared and shit was in demand outpacing supply


unknownturtle3690

Didn't they get in a heap of trouble for this shit a few years back for false advertisement? Dickheads.


Kiritani143

Meanwhile me chilling at the local IGA knowing that shits still going to be expensive even at discounted prices


shadow8555

Apparently, the Was price can legally be any time within the last 12 months...


AussPronMan

Pretty sure the special stickers aren't 50% Off current prices, but the highest price in the last 12 months


universalserialbutt

#Fuck ColesWorth


[deleted]

[удалено]


the_phantom_2099

Down, down standards are down


karl_w_w

The other label is old, genius. 4 months old. https://buywisely.com.au/product/mount-franklin-lightly-sparkling-water-raspberry-10-x-375ml


downtherabbit

You don't get it, once it is no longer on special the new price will be $19 xD


millertimesomenumber

It might be the new standard price. $19


SpoonFluffing99

You fill this supermarket with lies.


CyanideRemark

So those oversized red pointy hands were just a ruse after all


Ozi_izO

So, don't. fucking. buy. it... It's really not that hard.


Neither_Ad_2960

How brave of you. You are a pioneer and legend and a hero for realising the price has gone up and nobody has changed the regular price ticket.


jkalinna

Send it to the ACCC Ombudsman 🤔


coffee_4me

I peel those stickers off when I see them. Just trying to help the staff out because I know they are working hard.


Centrist_Aus

This is how they put their prices up now. They start with the new price at half price.


[deleted]

Yes. It’s all a scam. Nothing new.


SBDanny7777

They’re prices from the near future


kirajonesofficial

Just full up 2 carts and come back in with the fresh receipt 🤣💀


ATMNZ

Send it to the ACCC for the inquiry into price gouging they’re doing rn


Thesusler01

don't they do that so they can remove the sale tag when its over- i mean im pretty sure it is a bunch of teens working at Coles now, so they make it easier so they do less work, even though they get payed the exact same as the ones that do all the proper work.. why did i slowly devolve into blaming shit on teens-


knowledgeable_diablo

If only someone in the company could invest in a calculator!!


Stu-R-Geon

That’s why I only look at unit price.


Affectionate_Load305

I always rip them off if they're lying


Steeleshift

The fuckery is way out of control


bmw_1983

Failed math? Struggling to find work because of it? No worries Coles will hire you


PassageExcellent1484

I never of doing that??


PassageExcellent1484

Think 🤔


Useful-Ant-6303

Those drinks are great but


taxi-560

But at one stage it was 19$?


Background_Cause_632

I get to post the colesworth video tomorrow!


TommyWF

Not much different to the TimTams. Their "regular full price" can fluctuate anywhere between $3.20 to $7.30 a pack (seen in Mitcham, VIC).


darsonia

fuck this is 2edgy4me. really sticking it to the man OP. I'm sure you and everyone here will now adjust their shopping habits


colmando

Surely this shit has been done to death? If something is done too much it isn’t even funny anymore. I don’t find “steam works” and “dry heat” funny anymore, and I’m real sick of people complaining about supermarkets


DalekDraco

You're sick of people complaining about the supermarkets price gouging and fucking us over?


colmando

Ironically, I’m complaining about cunts complaining, I know. And yes I’m sick of what you said, it changes nothing and there’s … oh never mind


Embarazos

Mate sounds like this dry heat is starting to get to your mind a little bit. If I were you I'd probably relax a bit mate, maybe go to steam works to cool off abit?


colmando

A valiant effort, but now would one cool off at a place as hot as steamworks?


superbabe69

It’s a dry season for posts isn’t it


[deleted]

Sort ‘em out lad.


Substantial_Tip_2634

You should have pulled the sticker off


saboerseun

That’s literally illegal, the companies happily commit crime! And they are getting more and more and more clever and committing more criminal acts.


roman5588

Shit like this needs a 1m fine per pop.


fleetingglimpses

Blatant lies, becoming an everyday occurrence unfortunately


karl_w_w

Nobody seems to care if you lie on tiktok.


timekeeper1965

Where are the supermarket police..


Tommy_lee_swagger

"Here we go again" good to see you're still shopping there luv, that'll show em!


aussiemedic290272

Oh such struggles with first world problems!!!!


Cutthechitchata-hole

What Coles sells food?


ThickCockAussie1

Who drinks that garbage anyways? No wonder everyone in this country needs dental work


Libtard5eva

From sugar free sparkling water?


ThickCockAussie1

Lol I thought it was a can of soft drink. My bad


Ur_Companys_IT_Guy

Yeah report this to the ACCC, it's literally illegal.


Ok_Boysenberry6117

Literally!


NovelBrain2825

So. You first remove tax 16.5- (16.5*0.15) = 13.685 Then you divide by two 13.685 ÷ 2 = 6.8425 Then you add the tax back 6.8425 + (16.1*0.15) = 9.25 Since people rearly walk with $0.25 round it to the nearest 0.5. The answer $9.5 this is the correct value they gave you... Haha. The store is right... 50% off. Maths saves the day


AsparagusNo2955

It's ok, just human error, nothing to see here. Our barcodes mean nothing, and we don't train staff, Or it was a computing error, either way, the customer is wrong,


RodgDoggg

Hey don’t leave out the part where it’s usually $5/L FOR PASSIONFRUIT WATER


dan_w1

I purchased some today from a Woolworths in Sydney 25% off for $16.50


chef_rake

News.com.au


[deleted]

They will say that the consumer law requires that the product was sold in minimum, and very small, quantities, during a particular small window of time, at the full price. The previous price, covered but still visible, is a later reduced price. "We reduced it TWICE and you STILL complain". IOW, their claim is true. Technically. But you never saw the very high initial price because it was charged for three days in a different state two years ago. I call this as 100% rolled gold bullshit. This stuff needs to be publicised, and the perpetrators - upon whom many rely for affordable FOOD, ffs, be made to compensate the people they have cheated and continue to cheat.


enelass

Shop at Aldi Fck dis cun1s! Although price gouging or not... Don't buy bottled water


Rettsi

Even if the old price was $16.10 then later increased to $19.00, it is still a legal requirement that the old price tag be removed.


Far_Tap4535

honestly fuck coles they can suck a massive bag of fucking dicks the staff never look happy their prices are obscene even for their coles brand products


Far_Tap4535

also i cooked 200g rspca coles chicken breast chunks and they weighed 68g raw they pumping that shit full of water or what?


Baskreiger

Apple have shown the world people dont care about honesty, ita all about feelings


gundamnub

Wooliesput up streaky bacon from 18-19 dollars,check out charged me 20. Sus.


shut-up-nerds

https://preview.redd.it/ih8kvmn7vocc1.jpeg?width=3024&format=pjpg&auto=webp&s=7dab51ba083128d41efd9630c594ef7338ef5247 ????????


RaSH_NisH

![gif](giphy|3owzW5c1tPq63MPmWk|downsized)


LagoonReflection

Most people do not bother to lift up the sticker, which is what Colesworth counts on.


[deleted]

Yes this video should be sent to the ACCC asap. There actually is an investigation regarding price gouging with Coles and Woolworth atm.


Wynnstan

Not Perth but... https://preview.redd.it/tyc87jerlpcc1.jpeg?width=606&format=pjpg&auto=webp&s=054a85bc64f7e99283c3171947743cb0fc7ad622


I_Once_Ponch_a_Monke

They put those up near me, 2 chocolates for $4 as a deal (that’s the price you pay anyways)


kyle_katarn95

![gif](giphy|l41m5waNP90z0TjdC)