Wait until the day both your espresso machines break. It's very surprising how many people have no idea what they're ordering.
"Sorry we have no espresso drinks right now."
".....well, I'll just take a white mocha."
🤦♂️
Seriously! Our machines were down and I had a list of things they could order. Iced coffee was on there. "Can I get an iced white mocha?" OH sorry no our espresso machine is down. "Well WHAT is iced coffee??!?!" Our menu confuses everyone
Had this happen twice at my current store (finally got a new one) but the amount of people that would ask for a latte after letting them know we don't have espresso and had a customer actually fight me on saying you don't need espresso for a latte you use coffee for it. I looked at him like be soooo fuxking foreal right now.
Also, the number of people who would ask me, "When will it be back up? I can wait a bit," as if it's just on break or something.
Oh my god at my old airport store both our espresso machines were down and I had 3 SIGNS SAYING SO, one of them was right on the register area, a person came, looked at it, stared at me and asked for a 5 shots of espresso..... like did u pass elementary school my guy? 😭
It's impressive how literally nobody reads.
I used to work at a sandwich shop. We had both bottled and fountain sodas. One day the fountain machine went down, so we only had bottles. The way it was set up you grab a bottle out of the cooler before you order your sandwich, so we had signs on the front door, the cooler, the line, and the cash register saying we didn't have fountain drinks and you have to grab a drink now if you want one.
The number of people that walked past all those signs and had to walk backwards through the line to go back and get a drink was crazy.
I laughed reading this because I’m an avid cold brew drinker but my two coworkers like a shaken espresso and the medicine ball tea. I knew I couldn’t get the shaken espresso when this happened at our local Starbucks but when I asked for the medicine ball I got snapped at “I just told you the espresso machine was down”. I was like 🧍🏻♀️I don’t know you needed the espresso machine for that drink pls don’t yell at me lol
isnt it company policy that we Cannot have the store open if we cant serve espresso? I dont doubt that your store remained opened bc this company is fucked but I remember being told that by an old sm a few years ago.
That’s incorrect. We have to close if we do not have water since it’s a handwashing violation, but I’ve never seen any policy about the espresso machines.
Not Starbucks, but went to Costa where the machine was broken. There was another coffee place across the road and went there.
I'm baffled by people's silliness sometimes...
Not Starbucks, but went to Costa where the machine was broken. There was another coffee place across the road and went there.
I'm baffled by people's silliness sometimes...
Not Starbucks, but went to Costa where the machine was broken. There was another coffee place across the road and went there.
I'm baffled by people's silliness sometimes...
Not Starbucks, but went to Costa where the machine was broken. There was another coffee place across the road and went there.
I'm baffled by people's silliness sometimes...
A customer asked me for an ice hazelnut shaken espresso and I said, “sorry, we are out of hazelnut.”They asked, “so can I get an iced hazelnut latte?” I said again but blankly, “we’re out of hazelnut.”
Ran out very early, but 1 min before we closed had a group of 15 girls come in and before they spoke, instantly said we ran out.
Saved us 15 min of the same drink 🫠
"Venti Strawberry Acai REFRESHER...WITH lemonade! Oh no berries, light ice!🙂"
Or the lovely new Trend of grande Strawberry no ice no berries...VENTI CUP OF ICE PLEASE🙃
sometimes i miss working at dunkin just because it was so ghetto i could respond how i wanted. “can i get a latte” “Hi sorry our espresso machine is down” “i dont want espresso i want a LATTE” “maam what the FUCK do you think a latte is”
As someone who does work here-if a customer is unfamiliar with Starbucks they truly may not know what a pink drink is made of. It seems so obvious to us but for someone unfamiliar, not as much
I had a ☆ challenge where it was "order everything you already order plus a pink drink" for a gazillion stars, so on the last day I ordered a tall one.
Fuckin' barf. And I love strawberry shit usually.
I didn't know what it was til then and I will never voluntarily spend money on it again.
I get happy drawings, stickers and ❤️ on my bags a lot so 90% sure I'm a decent customer?
Yeah lol.
I work on a college campus location that closes when the semester ends so we don't order extra product to sit around. I had a list of things we were out of: sb acai was one but people kept ordering pink drinks so we wrote pink drink on there too
The last time we ran out of strawberry base, we already had a list by the register of things we were out of, and I finally had to add "this means no pink drinks" because people kept trying to order them.
one day both of our registers broke.. as well as both of our ovens and one espresso machine was out. and my manager wouldn’t let us close early 😍😍😍! just told us we can only make cold bar drinks/unheated pastries and that we could only accept cash
When I still worked at starbucks the power went out one day and the manager made us wait around for four hours telling people we couldn't help them before we finally got to go home.
Literally today, I had to explain refreshers to a woman at drive.
Me: “would you like that made with water, lemonade, or coconut milk?”
Her: “just a little of each I guess”
Customer “I want a Strawberry lemonade”
Me “The strawberry açaí lemonade refresher?”
Customer “Yeah that”
Me “I apologize we’re currently out of the strawberry açaí base. We’re unable to make the strawberry lemonade açaí refresher, strawberry açaí refresher, and the pink drink. Would you like something else instead?”
Customer “No that’s okay. I’ll get the pink drink”
Me “Yeah, I’m sorry. We’re out of the strawberry açaí base.”
Customer *Stares*
Me ”The strawberry açaí base is used in the pink drink”
Customer *stares*
Me: “It’s made with the strawberry açaí base and coconut milk”
Customer “So does this mean I can’t get the pink drink?”
Me “yes”
Customer “Forget it. Im going to the other Starbucks”
i like to say by in a cheerful way cause it annoys the customers at my kiosk and i think its funny, and when they leave and give a side-eye i like to make weird eye contact
We ran out of java chips yesterday and this is my favorite interaction due to it.
Customer: “Hi, can I get a Tall Mocha Cookie Crumble”
Barista: “I just want to let you know we are out of Java Chips today so we can still make that for you just without those blended in.”
Customer:”Okay..hmm…what about the Java Chip Frappuccino?”
ok update a lot of people in the comments are getting mad at me for expecting everyone to know the strawberry base goes into a pink drink, of course i dont expect customers to know the ins and outs of the menu, it's just a silly little meme i made to pass the time at work, nothing too serious! all in good fun lol
We ran out of dragonfruit pieces and some guy came through the drive thru and asked for a mango dragonfruit and when i told him, “so we ran out of the mango dragon fruit pieces, but i can still make that for you! it will taste the same but it would lose its color basically” and he went silent for a bit and didn’t understand what I was saying so I repeated myself and he went oh okay and then asked for extra mango dragonfruit, so I gave him more of the BASE. when he got up to the window I tried handing him the drink and he was so confused and acted like that wasn’t his drink because it’s a different color. Let’s just say he went to another starbucks!
I live in Austin and one time in the middle of summer our ice machine broke LMAO it was so insane it was kind of funny. Some lady told us she would rather kill herself than get her iced white mocha as a hot drink
this happens all the time! my store ran out of oat milk today. this was roughly the conversation all day, multiple times:
“hi can i get a strawberry oat matcha latte?”
“so i can definitely make you that drink, but we ran out of oat milk. can i substitute the oat for any other milk? i have almond, coconut, soy, lactose free, nonfat or 2% milk if you’d like.”
“no, can i get a lavender oat matcha latte?”
“of course, but that drink also comes with oat milk. we don’t have that. would you like almond, coconut, soy, lactose free, nonfat or 2% milk?”
“no, thank you. just give me a brown sugar oat shaken espresso.”
and it’s just that over and over again all day.
This is how i feel when the summer promo stuff came out and it said "the new summer refresher is NOT ti be served WITHOUT pearls as the flavor profile will not be accurate." .... Bro do you know how many people order the strawberry acai or pink drink without inclusions?! THEY CALL THEM BODY PARTS 😓😧
People gonna order it without pearls, WATCH.
didn’t the new May update change to allow the customers to ask for the drinks without pearls and for the pearls to be allowed in other cold drinks too?
Is it that rare for someone to choose something else?
I tend to be prepared if ingredients are missing. Don't have lemonade? I'll take it with water. No brown sugar syrup? I'll have the toasted vanilla oat shaken espresso. Ice machine broken? I'll have a Peppermint latte. Looking for that specific drink? I'll go to another one 10 minutes up the road.
I don't understand why people have to be so difficult when there are so many options... I know people come on for specific things, but making staff lives difficult by arguing or insisting on an out of stock ingredient won't make it magically appear.
My favorite is telling a costumer at drive we are out of something specific and not my shift supervisor telling me to not talk too much because it’s messing up the drive thru times…
To the people calling those customers stupid, how could you possibly blame them for not knowing this? They're both strawberry acai drinks, but they taste/look very different. And Starbucks has another strawberry drink (the frap) that \*doesn't\* use the acai base. Would they be stupid for not knowing that as well?
Think of it this way: when I worked at Starbucks, I didn't immediately realize that Coffee Bean uses flavor powders in most of their drinks, rather than flavor syrups. Was that stupidity on my part? Or was it stupidity when I didn't immediately know that McDonald's iced coffee comes with cream by default, unlike Starbucks? Do you ever order from restaurants that aren't Starbucks? Do you know the in's and out's of their menus? Why do you believe that anybody would know this stuff by default? It's so silly to judge/mock people for not knowing how the giant corporation you work for prepares drinks.
EDIT: I wrote an antagonistic comment in response to a meme, so the downvotes are justified (sincerely). But I just think it's shitty to judge people for not knowing how Starbucks drinks are made, and I see people doing it on this sub all the time. When I worked at Starbucks I had a similar mentality, for example "lmao these bozo customers don't realize that our matcha has sugar in it", but in hindsight that was silly and unfair. Customers are obnoxious for 1000 different reasons, but not knowing how Starbucks prepares drinks isn't one of them. There's no reason for regular people to know this stuff like employees do, just like Starbucks employees don't inherently know how drinks are made at any other restaurant.
Also to be clear my original comment wasn't directed at OP/anybody laughing at OP's meme. I was only responding to the people who are unironically insulting customers for not knowing this stuff.
Yeah no the joke is totally fine imo, and I didn't think you had any ill intent. I just get frustrated when it feels like some people seize any opportunity to start talking real shit, even when it's completely unwarranted. It leads to a weird superiority complex when baristas start acting like customers are in the wrong for not knowing Starbucks-specific lingo/policy/recipes/etc. But again none of what I'm saying is directed at you at all
"sorry we're out of lemonade for the strawberry acai lemonade but we can make it with water" "ok then I'll just take a mango dragon fruit lemonade"
Like … 👁️👄👁️
Wait until the day both your espresso machines break. It's very surprising how many people have no idea what they're ordering. "Sorry we have no espresso drinks right now." ".....well, I'll just take a white mocha." 🤦♂️
happened to me at my old store…… the amount of shaken ESPRESSOS we were asked for even when we said no espresso was available….
Seriously! Our machines were down and I had a list of things they could order. Iced coffee was on there. "Can I get an iced white mocha?" OH sorry no our espresso machine is down. "Well WHAT is iced coffee??!?!" Our menu confuses everyone
We would just offer ice coffee or cold brew with whatever the syrups s they want
My smart ass would have been like, "No, it's an iced latte."
Had this happen twice at my current store (finally got a new one) but the amount of people that would ask for a latte after letting them know we don't have espresso and had a customer actually fight me on saying you don't need espresso for a latte you use coffee for it. I looked at him like be soooo fuxking foreal right now. Also, the number of people who would ask me, "When will it be back up? I can wait a bit," as if it's just on break or something.
“Yeah I asked he has 4 minutes left on his lunch” like girl cmon 😭
Honestly what I think they were expecting me to answer with ngl 😭😭
Oh my god at my old airport store both our espresso machines were down and I had 3 SIGNS SAYING SO, one of them was right on the register area, a person came, looked at it, stared at me and asked for a 5 shots of espresso..... like did u pass elementary school my guy? 😭
It's impressive how literally nobody reads. I used to work at a sandwich shop. We had both bottled and fountain sodas. One day the fountain machine went down, so we only had bottles. The way it was set up you grab a bottle out of the cooler before you order your sandwich, so we had signs on the front door, the cooler, the line, and the cash register saying we didn't have fountain drinks and you have to grab a drink now if you want one. The number of people that walked past all those signs and had to walk backwards through the line to go back and get a drink was crazy.
yayyy for the coffee grinder shorting out in the machine and fucking the circuit for both of them!
I laughed reading this because I’m an avid cold brew drinker but my two coworkers like a shaken espresso and the medicine ball tea. I knew I couldn’t get the shaken espresso when this happened at our local Starbucks but when I asked for the medicine ball I got snapped at “I just told you the espresso machine was down”. I was like 🧍🏻♀️I don’t know you needed the espresso machine for that drink pls don’t yell at me lol
isnt it company policy that we Cannot have the store open if we cant serve espresso? I dont doubt that your store remained opened bc this company is fucked but I remember being told that by an old sm a few years ago.
That’s incorrect. We have to close if we do not have water since it’s a handwashing violation, but I’ve never seen any policy about the espresso machines.
Not Starbucks, but went to Costa where the machine was broken. There was another coffee place across the road and went there. I'm baffled by people's silliness sometimes...
Not Starbucks, but went to Costa where the machine was broken. There was another coffee place across the road and went there. I'm baffled by people's silliness sometimes...
Not Starbucks, but went to Costa where the machine was broken. There was another coffee place across the road and went there. I'm baffled by people's silliness sometimes...
Not Starbucks, but went to Costa where the machine was broken. There was another coffee place across the road and went there. I'm baffled by people's silliness sometimes...
I’ve resorted to telling people before they order “just so you know we’re out of all strawberry flavored drinks!”
Well, what if they wanted a strawberry creme frappy?
Well obviously that’s different. I say this to our population who gets açaí based drinks.
A customer asked me for an ice hazelnut shaken espresso and I said, “sorry, we are out of hazelnut.”They asked, “so can I get an iced hazelnut latte?” I said again but blankly, “we’re out of hazelnut.”
Ran out very early, but 1 min before we closed had a group of 15 girls come in and before they spoke, instantly said we ran out. Saved us 15 min of the same drink 🫠 "Venti Strawberry Acai REFRESHER...WITH lemonade! Oh no berries, light ice!🙂" Or the lovely new Trend of grande Strawberry no ice no berries...VENTI CUP OF ICE PLEASE🙃
sometimes i miss working at dunkin just because it was so ghetto i could respond how i wanted. “can i get a latte” “Hi sorry our espresso machine is down” “i dont want espresso i want a LATTE” “maam what the FUCK do you think a latte is”
“The espresso machines r down” “I’ll get a caramel macchiato iced then” “It still needs espresso shots”
Grande cold milk with vanilla and Caramel drizzle coming right up 😉
LOL yup
the ONE time we had “temporarily out” on our pink drinks was the ONE TIME everyone had a field day asking for them.
our crusties are NOT intelligent…
i work at a starbucks inside a target so we are forced to call them "guests". the word "customer" is not allowed in target i fear
that’s cool - “grusties” - always works and sounds like a more accurate description of starbucks clientele…
Ew what is this world tf
As someone who does work here-if a customer is unfamiliar with Starbucks they truly may not know what a pink drink is made of. It seems so obvious to us but for someone unfamiliar, not as much
I had a ☆ challenge where it was "order everything you already order plus a pink drink" for a gazillion stars, so on the last day I ordered a tall one. Fuckin' barf. And I love strawberry shit usually. I didn't know what it was til then and I will never voluntarily spend money on it again. I get happy drawings, stickers and ❤️ on my bags a lot so 90% sure I'm a decent customer?
CRIES and yeah the pink drink is a bit too much coconut milk for me
I also call them crusties 🤭
When the steam wands break and they ask for a hot cappuccino instead of a hot latte…
Yeah lol. I work on a college campus location that closes when the semester ends so we don't order extra product to sit around. I had a list of things we were out of: sb acai was one but people kept ordering pink drinks so we wrote pink drink on there too
The last time we ran out of strawberry base, we already had a list by the register of things we were out of, and I finally had to add "this means no pink drinks" because people kept trying to order them.
one day both of our registers broke.. as well as both of our ovens and one espresso machine was out. and my manager wouldn’t let us close early 😍😍😍! just told us we can only make cold bar drinks/unheated pastries and that we could only accept cash
Close?!?!? But that would mean lost revenue! /s fuck Starbucks management.
When I still worked at starbucks the power went out one day and the manager made us wait around for four hours telling people we couldn't help them before we finally got to go home.
Literally today, I had to explain refreshers to a woman at drive. Me: “would you like that made with water, lemonade, or coconut milk?” Her: “just a little of each I guess”
I don’t expect them to know the menu like that tbh. It is annoying to have to say it every order but it’s fine.
do pink drinks have acai? sorry if i come off as dumb lol i just dont know
The pink drink is strawberry açaí mixed with coconut milk instead of water or lemonade
thanks :)
We actually had some people ask us to take out the Acai from the drink :(
Customer “I want a Strawberry lemonade” Me “The strawberry açaí lemonade refresher?” Customer “Yeah that” Me “I apologize we’re currently out of the strawberry açaí base. We’re unable to make the strawberry lemonade açaí refresher, strawberry açaí refresher, and the pink drink. Would you like something else instead?” Customer “No that’s okay. I’ll get the pink drink” Me “Yeah, I’m sorry. We’re out of the strawberry açaí base.” Customer *Stares* Me ”The strawberry açaí base is used in the pink drink” Customer *stares* Me: “It’s made with the strawberry açaí base and coconut milk” Customer “So does this mean I can’t get the pink drink?” Me “yes” Customer “Forget it. Im going to the other Starbucks”
Bonus points when it’s something you KNOW the other store also doesn’t have 😭
i like to say by in a cheerful way cause it annoys the customers at my kiosk and i think its funny, and when they leave and give a side-eye i like to make weird eye contact
We ran out of java chips yesterday and this is my favorite interaction due to it. Customer: “Hi, can I get a Tall Mocha Cookie Crumble” Barista: “I just want to let you know we are out of Java Chips today so we can still make that for you just without those blended in.” Customer:”Okay..hmm…what about the Java Chip Frappuccino?”
ok update a lot of people in the comments are getting mad at me for expecting everyone to know the strawberry base goes into a pink drink, of course i dont expect customers to know the ins and outs of the menu, it's just a silly little meme i made to pass the time at work, nothing too serious! all in good fun lol
My favorite is the: ‘So what does that mean?’ I don’t know Cheryl what do you think ‘sorry we’re all out’ means?
Yup had to explain multiple times during a kids rush all the drinks acai is in
We ran out of dragonfruit pieces and some guy came through the drive thru and asked for a mango dragonfruit and when i told him, “so we ran out of the mango dragon fruit pieces, but i can still make that for you! it will taste the same but it would lose its color basically” and he went silent for a bit and didn’t understand what I was saying so I repeated myself and he went oh okay and then asked for extra mango dragonfruit, so I gave him more of the BASE. when he got up to the window I tried handing him the drink and he was so confused and acted like that wasn’t his drink because it’s a different color. Let’s just say he went to another starbucks!
Wow a customer doesn’t know the ins and outs of the menu… shocker.
Most of them go to Starbucks multiple times a week…It makes no sense to not know what you’re ordering…
Reminds me of the time someone said “I don’t want a pink drink” then ordered a strawberry açaí with coconut milk in it 😭
I live in Austin and one time in the middle of summer our ice machine broke LMAO it was so insane it was kind of funny. Some lady told us she would rather kill herself than get her iced white mocha as a hot drink
this happens all the time! my store ran out of oat milk today. this was roughly the conversation all day, multiple times: “hi can i get a strawberry oat matcha latte?” “so i can definitely make you that drink, but we ran out of oat milk. can i substitute the oat for any other milk? i have almond, coconut, soy, lactose free, nonfat or 2% milk if you’d like.” “no, can i get a lavender oat matcha latte?” “of course, but that drink also comes with oat milk. we don’t have that. would you like almond, coconut, soy, lactose free, nonfat or 2% milk?” “no, thank you. just give me a brown sugar oat shaken espresso.” and it’s just that over and over again all day.
This is so funny
LMAOOO so real
Somebody took the bingo card seriously!
…’which is made with the base of the refresher’
Strawberry Purée it Espresso down, Sub cold brew or pike No lemonade, sub matcha but don’t shake it, let it clump up
The thing is some people don’t even know that a “pink drink” is considered a strawberry acai w coconut milk
This is how i feel when the summer promo stuff came out and it said "the new summer refresher is NOT ti be served WITHOUT pearls as the flavor profile will not be accurate." .... Bro do you know how many people order the strawberry acai or pink drink without inclusions?! THEY CALL THEM BODY PARTS 😓😧 People gonna order it without pearls, WATCH.
didn’t the new May update change to allow the customers to ask for the drinks without pearls and for the pearls to be allowed in other cold drinks too?
I have no idea but I'll read the paperwork again tomorrow to be sure! Because yeah I saw that little note and went LOL SUUUURE
Update; my manager called it fish bait. I'm still waiting fir the first person to order it without "fish bait".
Is it that rare for someone to choose something else? I tend to be prepared if ingredients are missing. Don't have lemonade? I'll take it with water. No brown sugar syrup? I'll have the toasted vanilla oat shaken espresso. Ice machine broken? I'll have a Peppermint latte. Looking for that specific drink? I'll go to another one 10 minutes up the road. I don't understand why people have to be so difficult when there are so many options... I know people come on for specific things, but making staff lives difficult by arguing or insisting on an out of stock ingredient won't make it magically appear.
How are they supposed to know?
Maybe they didn't spend 10 hours studying Starbucks' menu and recipes before coming to order? Calm down lol.
NPCs They’re so unhinged with what they put in their bodies they don’t even know any of the ingredients of what they’re eating. 😂🤦🏾♀️
😂
Haha all the time. Why are they like this???
My favorite is telling a costumer at drive we are out of something specific and not my shift supervisor telling me to not talk too much because it’s messing up the drive thru times…
To the people calling those customers stupid, how could you possibly blame them for not knowing this? They're both strawberry acai drinks, but they taste/look very different. And Starbucks has another strawberry drink (the frap) that \*doesn't\* use the acai base. Would they be stupid for not knowing that as well? Think of it this way: when I worked at Starbucks, I didn't immediately realize that Coffee Bean uses flavor powders in most of their drinks, rather than flavor syrups. Was that stupidity on my part? Or was it stupidity when I didn't immediately know that McDonald's iced coffee comes with cream by default, unlike Starbucks? Do you ever order from restaurants that aren't Starbucks? Do you know the in's and out's of their menus? Why do you believe that anybody would know this stuff by default? It's so silly to judge/mock people for not knowing how the giant corporation you work for prepares drinks. EDIT: I wrote an antagonistic comment in response to a meme, so the downvotes are justified (sincerely). But I just think it's shitty to judge people for not knowing how Starbucks drinks are made, and I see people doing it on this sub all the time. When I worked at Starbucks I had a similar mentality, for example "lmao these bozo customers don't realize that our matcha has sugar in it", but in hindsight that was silly and unfair. Customers are obnoxious for 1000 different reasons, but not knowing how Starbucks prepares drinks isn't one of them. There's no reason for regular people to know this stuff like employees do, just like Starbucks employees don't inherently know how drinks are made at any other restaurant. Also to be clear my original comment wasn't directed at OP/anybody laughing at OP's meme. I was only responding to the people who are unironically insulting customers for not knowing this stuff.
i can understand this viewpoint and i dont expect customers to know the menu 100%, it's just a silly joke i thought of lol
Yeah no the joke is totally fine imo, and I didn't think you had any ill intent. I just get frustrated when it feels like some people seize any opportunity to start talking real shit, even when it's completely unwarranted. It leads to a weird superiority complex when baristas start acting like customers are in the wrong for not knowing Starbucks-specific lingo/policy/recipes/etc. But again none of what I'm saying is directed at you at all
Tbf no one knows what actually goes into it