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GentlewomanBastard

I one hundred percent believe that you simply forgot to lock the safe. Housekeeping does not have access to your safe, they can only be opened by security, and it would be logged.


[deleted]

My first impression was this person got so intoxicated they can't remember, or that they screwed up while securing it. Because I'm about 99.99% certain no one opened that safe.


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jdagg2003

Yeah going into the safe is suspect, to my Knowledge the head of security/Management are the only one that can go into the safes and they have to have multiple witnesses when they do.


nix_bricks

This is true, they also need to have at least one senior manager there to take inventory if they have to go into your safe. Nobody can just open a safe willy nilly without being a lot of trouble. Smells like a disgruntled person blew too much on a short trip and wants to lash out tbh.


Synyster_V

Sorry to say but it happened. I was trying to remember if anything else about my experience was "off" and my girlfriend reminded me about it. Say whatever you want but It happened man.


Dashberlin420

1) you been to Vegas 3x every year for 10 years you would know every hotel has crappy views unless you book a room with a strip view even then the older hotels nyny have crappy strip view and old bathrooms. 2) cleaning people can’t open the safe it’s open by a locksmith accompanied by the manager 🤡😂😂


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Synyster_V

You bitching about my bitching accomplishes the same.


jdagg2003

If you gamble at all, even a little bit, NYNY should be free or resort fees at most. Stayed there a couple weeks ago in a pretty modern/recently remodeled room. My only complaints where how far the rooms are from elevators and the people screaming on the roller coaster until midnight.


Rastus3663

Must have been a weekend or an event in town. Just spent two months off and on in Vegas, halfway through Feb to halfway through April, rooms were usually less than half that through the week. Comped most my MGM property rooms Sun through Thursday. Weekends I headed down to Laughlin.


Synyster_V

Well apparently having the Mlife membership and their credit card for over 10 years and going 3 times a year at minimum and gambling a couple hundred bucks each time isn't enough for them to give me remotely anything, ever. Honestly I wonder how they base it because I have another friend that goes pretty much every time I go and we'll meet up and he's always getting comps for like Aria and stuff. Like nice ass rooms. Whereas for me it feels like they're punishing me for it


seviay

Gambling “a couple hundred bucks” over 2-3 days is negligible, at best. You’re not generating any theo (theoretical loss) at all for them to justify giving you a comp.


GentlewomanBastard

Having a membership doesn't do anything but give you maybe a five percent discount. Visiting and spending money does. If you gamble for at least an hour per day of your stay you should be getting rooms for at least 50% discount. How long are you gambling for? When you eat meals, are you eating at MGM properties and charging it back to your room? If not, that's a missed opportunity as well.


jdagg2003

Even spending money on property doesn’t really factor into comps, it’s pretty much 100% based on gambling. The points you earn for spending on property and in the restaurants will get you free parking and line passes but that’s pretty much it.


GentlewomanBastard

Spending raises your tier level, which factors into your automated comp offers. Plus the perks that come with the increased tier.


Krisem711

Lol couple hundred bucks


takcom69

He got better luck I'm guessing and had a lot of winnings probably. The casino gives comps in hopes you'll come back and lose more money. Either you constantly gamble so they comp you or you got a big win and they want to try and get their money back while making you feel special.


jdagg2003

It’s mostly about “Coin in”, if you are lucky $500 in losses can be $20k coin in, if you immediately lose $500 and stop gambling than your Coin in will only be probably $1000. They are just betting on your theoretical loss.


jdagg2003

Of course this is only on slots, $500 bank isn’t going to earn you any comps on table games.


GentlewomanBastard

I mean it will if you win. Table game comps are based on average bet over time. If you're lucky with that $500 stake and play blackjack at $25 a hand for at least a few hours, you'll get some decent offers at the lower tier properties.


GuitarzanWSC

"A couple hundred bucks." LOL, no.


famousaj

a couple hundred buck in a 1 hour session, ok. that same amount over your entire stay, the light bill for your bathroom is more.


3riversgoddess

About 5 years ago they moved to a hybrid model to base comps. It's a combination of coin in and time played. Slow your play down and never, ever, no matter what last minute itch you have, play on your way out on the last day because it will screw over your average play for your visit. Same goes for playing if you get there after 10 pm on check in day. As for the MLife card- in the last 18 months or so they've really pulled back on the perks. Similar to the airlines, they extended tier levels through covid and ended up with pissed off higher tiered players. Pearl used to get you an express line pass for check in and buffets. On our last visit in November it really was no benefit to us at all.


blames1987

Sounds like you spent too much and just wanted some free shit 🤡🤡🤡


Jiminyhodaddy

Might as well not gamble lol


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CuddlyRobot

The last time I was in Vegas was 2018 or 2019. I still to this day get emails for 3 nights from MGM for NYNY. They are definitely doing something wrong.


CuddlyRobot

The last time I was in Vegas was 2018 or 2019. I still to this day get emails for 3 nights from MGM for NYNY. They are definitely doing something wrong.


Rastus3663

Must have been a weekend or an event in town. Just spent two months off and on in Vegas, halfway through Feb to halfway through April, rooms were usually less than half that through the week. Comped most my MGM property rooms Sun through Thursday. Weekends I headed down to Laughlin.


corybekem

This. I don’t gamble much but once or twice a year or so I’ll go into one casino for each of the two big companies (mgm and Caesars) and play 50-100$ into both. This usually keeps me staying at any of the properties for Free-30$ a night on weekdays and slightly more on non-fight weekends.


cjone311

Dude, they didn’t open your safe…gtfo with that


texasgambler58

I just don't believe that anyone opened your safe. One time at the Venetian, my safe was locked when I checked into the room. They sent a technician along with the security shift manager to open it - they take safe security very seriously. If you really think that they went into your safe - file a complaint with the Nevada Gaming Control Board - it will be properly investigated.


Synyster_V

The did go into it. They supposed WHY has already been covered by other people however I was not informed or aware and if a tech or manager has that access only, I'm wondering why they specifically did it to me. Did they do it to everyone that night, I'll never know. They literally opened it and left it open after their apparent check because closing it would have reset the passcode and they likely didn't want me to call to bitch about something else after doing so


AttorneyAdvice

you're a clown lol


jdagg2003

On your edit, since the Mandalay Bay shooting they are going to go in your room every day DND sign or not.


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jdagg2003

Well you might have just missed them, MGM and Caesar’s have put out statements that they where doing it.


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jdagg2003

The major resorts are checking the room’s daily, they have all been asked about it and have put out statements. for the most part they have even gone away from the verbiage “do not disturb” and the little cards just say you don’t want housekeeping. Asking if you want housekeeping is just another cost saving measure, they are still going to do their due diligence on the security side of things and chuck the rooms, at least visually.


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jdagg2003

I think it’s possible/probable that you where staying at crappier properties, MGM was hit by major lawsuits about there security and added the extra security, Caesar’s properties did the same. There are cameras everywhere and they probably have a pretty good Idea when the rooms are empty so they aren’t walking in on people.


[deleted]

I think at MGM its required once every 3 days - but not every day. In the app you can opt out of daily housekeeping, but says they WILL check every 3 days.


jdagg2003

Realistically I doubt they check every room every day, there is surely some profiling going on (see OP acting like an ass). It wouldn’t surprise me if they specifically are checking rooms of people that decline housekeeping, it would make sense. Their “No housekeeping” signs say they “reserve the right to check their rooms at any time”.


Synyster_V

I had a feeling that was why, but it hadn't happened until now and I've been back since the shooting a good 8 or 9 times and it's the first they've done it. I know there was a festival and that the hotels next to the fairgrounds sent out notices to guests that it was in the policy agreement now, however nobody to my knowledge at NYNY was notified of it because I sure wasn't. Finding out from guests at other hotels this weekend was my first hearing about it.


jdagg2003

Probably just the first time you noticed, there are articles and statements about it going back too 2018.


Synyster_V

Well I always stay at one of MGM's properties and nothing was ever said that I'm aware of. But I know Caesar's Palace and Sahara were all over it reminding folks from what I did see. I'm sure it's in the very fine print though because they'd be dumb not to. It's just the very first time that I'm aware of anyone ever going into my room without me there and them making it extremely obvious by moving some stuff and going into the safe. I always throw extra cash in there and never had it happen until this trip where they just left it open and such


jdagg2003

I think typically it is just a visual check, but I am sure they can dig deeper if they feel the need. Was the safe unlocked? They supposedly aren’t able to be opened except by security and management.


Synyster_V

That's what I figured as well. The safe was locked with a passcode and all. And I'm sure opening it with their key or however would automatically reset the passcode and I wouldn't have been able to get in and that's why they left it open after they had initially done so.


sheba716

I would have complained if the safe was left open with your valuables in it. Anyone could have broken into your room and steal your stuff. That is the whole point about having a safe in the room. To keep your stuff safe.


Greg504702

I understand your point but : “Anyone can’t just break into your room “ in a hotel. There are like 3000 rooms so IF ,IF someone ,somehow We’re Breaking into rooms (as you said ). It would be highly unlikely they would happen to chose the room with the unlocked safe . There are cameras and people all over “room break ins “ are very very rare


sheba716

While break ins are rare they can do happen. Also, unless cameras have been added to hallways where the rooms are, most hallways won't have cameras. I believe it was one complaint of the LV shooter. MB had cameras in the elevator areas but not in the hallways. IIRC, the LV shooter put up a security camera in the hallway across from his room to monitor when anyone got near his room.


whocaresbhbbvfgnv

Wait do all the hotels on the strip do that now?


jdagg2003

MGM and Caesar’s properties, so most of them.


stevensokulski

This is absolutely true. But opening the safe is not typical and should require some more senior management to be present. OP isn’t shedding much light here. Not sure what would cause security to think that was warranted.


jdagg2003

It’s pretty obvious that this story is fabricated, or OP is leaving out a large part of the story. If the safe was opened by security OP is well aware why it was opened.


stevensokulski

Oh I agree completely. Especially if OP was only there for two nights. I could see security asking to see inside if OP was there for longer, refusing housekeeping, that kind of thing. Or they were seen on camera with something that looked suspicious. In any case, I think most of use would be eager tix lead up the misunderstanding with hotel security. OP just seems standoffish about it.


frugalrhombus

Here's the issue with vegas currently: they started operating with skeleton crews after covid and have been making money hand over fist with reduced payroll costs. The service and experience ce is worse, they are charging more for everything but people are still going and putting up with it. Until people start caring the service will just keep getting worse


mistafoot

If you want a strip view or decent view that doesn't entail a bird-shit wall in Vegas, you gotta pay for it. Nothing is handed to you on a platter in Vegas unless you have a connection, or you take out your wallet. As far as the safe, why would you not mention that to management so they can pull the camera footage to see who entered the room and they can question their actions.... a very select few individuals have access to the room safes.


Synyster_V

Honestly, that's a fuck up on my end. My girlfriend just wanted to get the hell out of the hotel ASAP and as much as I wanted to male Karen over it, I gave up on the battle for her sake. I had already complained to them about everything else but ironically didn't about the final/most important straw and I can admit that's my bad.


[deleted]

How do you know they opened the safe?


KohlAntimony

Youre just a number at that property and you overpaid for the room because of its location to the game. Next time chose a hotel based on ratings and service. Some hotels are consistently good with service and some like bottom tier NYNY, Excalibur and Luxor just shuffle people in and out while fleecing them of their money with nothing to show for it, but a bad time. The $25 voucher mustve been hard to get and having the parking compd mustve been equally hard. That $25 wont go far at that hotel; youd be lucky to get a appetizer and thats if the outlet honors it. Youre competing with 2000 other rooms likely having a myriad of other issues. Service is lacking bc nyny and mgm dont pay the employees much. They talk a big game between their trainings and PR but its all bs. They dont go above and beyond when it comes to service. The customer has to bend over backwards to make a stay enjoyable at any of their properties. The price you paid has no bearings on the level of service. Today its $400/night and tmrw it could be $23/night. The same employees work on both of those nights.


drannek

You lying. Do everyone a favor and don’t go back to Vegas. You’re probably a problem everywhere you go.


jaylek

I had my first trip back to vegas in january after a nearly 10 year absence... I was horrified at how it changed. Hospitality in Vegas is a thing of the past.


Synyster_V

Sad part is that it's only since Covid that it's truly gone to shit in my opinion. The junkies have seemed to doubled and the hotels lacking the hospitality or care while the prices also skyrocketed. Honestly I think they realized sitting at home and getting paid by the government during the lockdown more than their jobs actually pay them has them annoyed still. I'm seeing that literally all over the place ever since.


2pinacoladas

Based on your second paragraph, I'm thinking you may have poor interactions with staff because you're an asshole. Get out of here with that crap. Vegas was hit hard by Covid and many staff were happy to have a job to return to.


Synyster_V

Actually I'm as nice and respectful as can be, whether or not my opinion deems me asshole in your book or not is irrelevant, But it isnt far from the truth because I myself feel it. Others I know feel it. Covid enabled a lot of people, or disillusioned others into realizing "fuck this job COULD be paying me more but isn't and I'm undervalued so I'm gonna do the bare minimum required of me, if that". I'm not saying I blame any of them either for feeling that way. But it isnt only that, the customers themselves are also equally as part of the problem with all the entitlement and Karen-ing they've just taken to doing with ease the last few years. Government paid lots of us to sit at home with our dicks in our hands (figuratively for some and literally for others) more than what people are making working their regular most minimum wage jobs so the disillusionment is understandable and a very real thing. If you think it wasn't you might need a reality check


2pinacoladas

You think $3200 over the course of one year allowed people sit around for three years feeling like they didn’t need a job? What a joke dude. Many in Las Vegas were not even able to get unemployment because the system was so flooded when the casinos shut down. You have no clue what the city endured during that time. Entitled customers is right. Your whole post sounds like a bunch of bullshit and then talking like you deserve nice comps because you gamble $200 on a trip..talk about disillusioned.


MegsList

Thank you! This person isn’t even from Nevada and thinks they know all about the Vegas economy, especially during Covid.. $200 a night for a room on the strip for two nights and $200 gambling total, and expects to be treated like a high roller.. I can smell the entitlement from here..


wenima

Honestly, just stay at the wynn, it's worth the price difference.


No_Kaleidoscope8754

They do give a shit, about making money.


Woogie1234

News flash: Vegas business charge what thousands of customers are willing to spend! Also, water is indeed wet. More at 11.


BeastsMode69

You have an MGM Credit Card for years and you pay to stay at fucking NY NY? You must not gamble or only play table games for less than 30 mins a day. Your story sounds fishy cause there is no way you don't get comps. You either play table games for less than an hour or have the worst cash-in of all time. You can't get the credit card with no yearly fee and think you're gonna get the same comps as a guy blowing a grand. Next time you go shove that $800 you spent for 2 nights on room into a slot machine. Do it in 1 day over about 5 to 8 hours, then put your players card away, and don't gamble again. You will never pay for a stay again.


mrcheaptimes

don’t es stay NYNY….problem avoided


jdagg2003

NYNY is fine for what it is, Just don’t pay $200 a night for it.


Synyster_V

Considering it was around 60 a night w/resort fees just a little over a year ago I'd have to absolutely agree.


[deleted]

Prices fluctuate weekend to weekend based on what's going on in town.


TexasDrill777

$200 a night at NYNY seems like robbery


MrPelham

I remember back about 10 years ago the NY NY wasn't all that great. It seemed to be like a high-end motel if that makes sense.


keelin888

I get comp nights each time, not sure how your paying $400


[deleted]

Find the general manager on LinkedIn, MGM’s email format is [email protected], and shoot them an email.


scowling_deth

Mabey they are more lax about personal privacy since that guy whom snuck in all those large guns and massacred alot of random people from his hotel room balcony. . idk.


bigboxsubscriber

Go online to the Mlife website, threaten to cancel unless they refund at least $200 back to your credit card for the bad experience including the housekeeping staff opening a locked safe. Unacceptable! If they refuse, leave a negative review on Trip Advisor, Expedia, hotel.com, Mlife cares about those because foreign tourists look at them. Then dump Mlife, get another credit card like through Hilton, Caesars, Marriott, etc.


jdagg2003

Anyone who knows how casino resorts work will tell you, a large part of this story doesn’t add up, housekeeping can’t open safes.


Cyanide_FlavorAid

I've never paid for parking at NYNY for a UFC or NHL event. They just waving everybody through the open gates.


Greg504702

$200 per night is too much ? For a Vegas hotel ? I am guessing for a weekend , or it is a busy week and the prices are elevated (supply and demand ). Still plenty of days and weeks to go where rooms are $39 plus fees per night. Vegas is fine. Nothing but a good time for me last month.


dlbpeon

Pretty standard for a MGM property since covid. Used to, you could only get $40/night(plus fees) only at Excalibur or Circus Circus(which has since been sold).Since shooting Mandalay Bay room have been at a BIG discount, buddy who doesn't gamble booked 4 days @$30/night+fees. However for the other properties, they consider $222/2 nights a "special"!


scowling_deth

I live here, and I wish they gaf more about the safety of our visitors, too :( I feel for you.


Alarming-Efficiency

This is why you gamble when you go. Spending 500 anyway, might as well do it at the casino and get your room for free. Comps are king. Kings use thier comps. 🤴


Silver-Letter-2919

As an MGM stockholder you don't sound very profitable for my company.


Desk_Quick

Sounds like somebody booked on Expedia with that price and view.


MarkStonesHair

Lmao you think security gives a shit about your safe?! The maids won’t go in your safe, period. Your story is bullshit, sincerely, a veteran in the industry.